Mail Boxes & More

I tried to take an Amazon return to this UPS pick up location and the clerk tried to charge me a dollar for «scanning» my package. I have never been asked to pay?! I think because they don’t have a scanner and she had to manually enter the info, that was her justification for charging. Seems petty to me. It’s not the dollar amount, its the principle!
The clerk was not even there when I walked in, I stood there for 2 minutes waiting for her to return. Other peoples packages were just sitting there, not secure. No thanks, I will take my business elsewhere!

Love the local shipping and mailing service. Tom has been nothing but helpful and wonderful!

Don’t Be fooled. I’ve come here several times, and it says the close at 6, but they always close early. I called yesterday and got no pick up either. They should have a notice saying hours vary, sometime we close early. I rushed to get here before 6pm, but it was closed.

This place has a completely inept and unfriendly owner. I am so unhappy to have met him.
Please take your business elsewhere.

Update
Friendly Service: 5
Convenience: 4
Incoming Package Management Process: 3 (finding a couple packages of mine a day or more late, hidden under other packages)
Since managing packages as they come in, and getting them to customers ASAP is their core business, I’m bumping them to 3 stars. I’ve done business with them for 3+ years and have been happy overall. I could see bumping them back to 4+ stars if they tighten up their incoming package management.

Started charging a fee to drop off «ready-​to-​go» packages. Nobody else I know of does this and when I called UPS, they acted a little surprised but said independents can charge whatever they want.
Something tells me there will be an empty storefront here pretty soon.

So far I am not impressed. They did not have PO Box keys for us and told us to come back. When we came back they tried to charge us a $ 5.00 replacement fee for keys we never received. They also lost the one thing that has been sent to our PO Box. Their reply to my frustration was, «it might have been given to someone else. I am just being honest with you.»
And with that, I will be taking my business elsewhere.
When we went to close our PO box they told us that we would have to pay for an extra month because it is, «required by the post office.» Thankfully the conversation ended when I mentioned that my dad is a postal employee and I have never heard of this requirement.

This is not an honest merchant and I recommend avoiding the store. I needed to send a package to nearby Emeryville. I thought the price of 27 $ for a box with a robe in it was a bit high. The women behind the counter promised me she was only charging the shipping rate. She said it would be cheaper to use USPS, but that I wouldn’t get a tracking number. Since I was returning an item to an internet merchant I wanted to make sure I got a tracking number. I felt like maybe I was being lied to so I called UPS who looked up my item by the tracking number and told me that the rate was less than ten dollars. I called the store and sent an email, but never got any response other than someone will get back to you. Charging someone 2.5 times the shipping rate is egregious and lying about is bad business practice. Moreover, its kind of stupid. It didn’t take me long to catch them in their lie.

They started charging you a fee to drop off a PREPAID UPS package!
P. S. They don’t even spell «Berkley» correctly on their receipt. Fail.

I have a mailbox here that I use as a mailing address for my business. So far everything’s been great. They can accept packages from UPS and Fedex, which is really nice and convenient for me. I get a lot of business related packages shipped there, sometimes personal packages too. What’s nice about that is I don’t have to worry about packages stolen from my porch (which has happened to me before at home), like the other reviewer mentioned. Sometimes I’ll call them and ask if my box number has received any packages, before stopping by.
The guy that works there is really nice too. He’s always very polite, and offers to help carry boxes to my car too if I’m picking up multiple or large packages.
You can also bring in prepaid USPS or UPS shipments to leave there with them to be picked up the next day.

We’ve had a mailbox here for about a year now, and they do a really nice job. We use the box as an address for our business, and they’ve even accepted deliveries for us when it was just dropped by in person, not sent via the mail. The folks who work here are unfailingly friendly and helpful.
The only reason they don’t get 5 stars (I’d do 4.5 if I could) is because I wish they were open either a bit earlier or a bit later – 10−6 pretty much matches my workday, so getting there to pick up a package during the week is sometimes a little tough for me.
It’s also really nice to have a place where packages can go and be safe, as opposed to getting stolen from our front porch.

I realize a local business has to do something to keep their doors open, but charging me $ 5 over the normal postage rate (~$ 15) for a very small package that I boxed, wrapped and addressed myself seems like robbery. I should’ve just gone to the post office.

Works for me.
I only go here to buy boxes for shipping, and the place is entirely pleasant. I’m always greeted upon entry with ‘sir’, and thanked for my purchases upon exit. I often don’t carry change, and they’re quite happy to round down to the nearest dollar when the amount is small. I hope this place doesn’t close, since it’s so convenient to where I live.