Lunettes Du Monde Optometry

Lunettes du Monde has fantastic customer service and an excellent selection of unique high-​end frames. My wife and I just purchased new glasses and were so impressed with this store. I also had an eye exam, which was through and efficient. They also spent time to help me navigate and maximize my insurance coverage to minimize my out of pocket cost.

I’m from out of town and had a contact lenses emergency on a Sunday in which no other optometry (including Kaiser, Costco, Walgreens, LensCrafters) could help me except Bill here at Lunettes — thank you guys are wonderful! Would recommend to anyone from any town.

Feeling deep gratitude for Anisha & all the folks at Lunettes that worked with me to co-​create exactly the lenses I wanted and needed for my magical frame. I especially appreciated the patience and attention to detail. Blessings and prosperity to you–

My husband and I had the magical experience of seeing Dr. Faiza Dossa for an «upgrade» (if you can call it that) to his existing glasses (Costco). OMG I could go on FOREVER about how wonderful every person was, at this location. From the receptionist (who is stunning by the way) to Bill who helped my David with choosing/​fitting his new glasses… to Dr Faiza Dossi… an angel… they are the kind of people you just want to keep talking to… lots of smiles!!! But the most important thing is… they are competent and knowledgeable!!! Thanks you guys!!! Anyone who has a problem with you… has a PROBLEM… KEEP UP THE GREAT WORK!!!

Just left the spot and Sylvia spent an hour with me and I had the hardest time choosing between the 20+ frames I tried on. So many great funky unique styles. I loved the selection here as opposed to the other chain optometrists. Thank you Sylvia for your patience and your great eye for what looked best on me. Loved it so much I left with two frames. Can’t wait to come back and pick up my frames.

I highly recommend Dr. Dossa’s services. I was given an appointment within days of calling. I had a thorough check-​op and got a lot of information based on what she saw and her past experiences. I’ll be going back for yearly check-​ups. Also parking was easy and signage helpful.

Dr. Dossa and her staff are great! Thorough eye exam, friendly staff and great selection of frames. I always pop by when I am on 4^th street to say hi and peruse frames.

The employees at Lunettes Du Monde seemed very friendly at first, until I started to pay attention and realized that the friendliness is fake, and all they wanted was my money. I’ve been in a few times, and each time witnessed shameless tag-​teaming using classic sales tactics. They’re always ready with an upsell, and will talk around the options to confuse the patient and try to squeeze as much money out of them as possible instead of being clear about the options and what’s medically needed. I brought a friend in with me for my follow-​up without telling him my impression, and he kept glancing sideways at me as they did their sales dance, like, «Are they serious?» and confirmed to me afterward that the whole thing was as creepy as my first impressions led me to think. Disgusting. I understand that you’re trying to build up your business, but this is a shameful way to do it. I hope that you grow to be better health providers, and drop the slimy sales tactics.

All the staff was fantastic. Dr. Dossa was extremely thorough, kind, professional. It was a very efficient process, and I absolutely will return in the future.

Long over due review. Everyone here is a friendly fun bunch. They are very professional and cool at the same to time. Excellent service, definitely top notch. Always joy to come for another appointment!

I found Dr Dossa from the list of providers from new insurance. I didn’t even need a new eye Dr but I am glad I switched. I was happy with my Dr before, but Dr. Dossa is much more thorough. Having entered the 40s, I realize preventive care is more of a priority and I’d abused my eyes with extended contact lens wear, etc. through my 20s so I really appreciated various DIY care tips while getting my eyes checked out. I’m also unemployed at the moment so it was cool that she broke down options b/​w glasses and contacts — she’s all bout helping me make informed decision and being happy with it. My prior Dr was good but he was more of an «authority.» He said my eyes are fine, they were fine. Dr. Dossa — they are fine now but «seeing how glands in the lids are clogged (which explains chronic discomfort with the lens, and you have chronic allergies, that’s conducive for conjunctivitis i recommend cold compress… instant relief…» that sort of thing. (sorry if that wasn’t correct, she wrote it down for me somewhere but I’m not referring to it right now!) for my discomfort with contacts my prior Dr have me antibiotic drops, & issued a ‘wait & see.’ You get the idea. Taking lifestyle and work habits and vision use all into account, AND vanity (uh, NO bifocal lens for me yet!), without judgment can explore options with you. My husband switched to her too and he’s a man’s man, perfectionist, he is VERY pleased. He has no patience for bad or incompetent service.

hi, i have never had to have glasses before and i have to say that i was dreading my first appointment. i ended up feeling very comfortable and eve n had fun while picking out my glasses and talking to the friendly and knowledgeable staff. dr dosa was calm and knowledgeable and i am entirely happy with my experience there. i would recommend this place to anyone and plan to be a loyal customer for years to come

I’ve been, and now continue to be, a patient here for over 10 years. While I will miss Deilia and Dr Schletter, Dr Dossa and her staff welcomed this returning patient by locating my paper file and transitioned to the new electronic system. During the search for my paper file, I received timely phone updates. The email reminders and emailed receipts are a welcomed change. The electronic documents make for dealing with insurance much faster.
Where patient intake was always done by Dr Schletter, I met Bill who walked me through my paperwork and forms. When it came to the frames, we talked about what I liked and disliked. He’s attentive and seeks to understand your particular style.
Once Dr Dossa was ready, we started the exam in the all too familiar exam chair. Dr Dossa was very thorough and explained every step of the tests. Even though I’ve been only seen for the first time, she made me feel as though I’ve been her patient for years.
When I was done with the exam, Bill already had a tray of potential frames ready for me to try out which shortened the process.
Suffice it to say, Dr Dossa, her friendly staff, and frame selection continue to make my 100 mile trips here worth it.

My husband and I and 2 kids have been going to Dr Schletter for 10+ years. We collectively own over 30 frames from this establishment. BUT today I was treated like dirt by the new personnel that obviously goofed with my appointment. They did not apologize. Instead started to take 10 min to take all my data down without ever telling me what we were going to do as a solution. I was flabbergasted. What kind of service. I spent 10 min on the phone given all my data over a week ago and where did that go? No answer, no customer service, no deal. This is ridiculous. Four clients lost. Dr Dossa please watch how your clients are treated, especially given the trust we had given to this store and the excellent service we had received over the years. All gone now.

I had an oppurtunity to buy two pairs of glasses from Lunettes du Monde in July. Although I had my old prescription, I decided to get my eyes checked with Dr. Faiza Dossa. She is not only an efficient Doctor, but a lively and caring person. I have had glasses for the last forty years & I go for an eye checkup almost every year. Most of the time, the checkup time is not more than half an hour to forty five minutes. To my surprise, Dr. Dossa took more than an hour to thoroughly examine my eyes.
With regard to cost, it was no more than I expected.
My two frames are modern & vision is fabulous too!

We have been going to Lunettes Du Monde for many years — starting with Dr. Schletter and his wife and now with Dr. Dossa.
Overall experience has been great under both owners and we highly recommend this optometrist if you like personalized, friendly attention, and service. The staff is very accomodating and helpful in finding the right frames each time.
Recent visits have been especially memorable as Dr. Dossa diagnosed potential glaucoma developing in my wife’s eyes. She sent her to an optomologist for an exam and was told that she was lucky to have discovered it! Due to Dr. Dossa’s excellent diagnosis, my wife received treatment and is now free from losing her eyesight prematurely.
Thank you Dr. Dossa!

TL; DR: Beautiful shop and the best optometrist I’ve seen to-​date. Thorough in her diagnosis and talks through the procedure to ensure that you’re aware of what she’s doing at each step. Follows-​up to make sure things are working out.
Lunettes du Monde is now run by Dr. Dossa and she is by far the best optometrist I have ever seen. She spent over two hours carefully and thoroughly examining me and my husband, leaving no stone unturned in making sure that neither of us was at risk for any eye issues.
The thing that impressed me most about Dr. Dossa is that she’s really knowledgable and shares her vast knowledge on eyes and their impact on well-​being. At the same time, she doesn’t do so in a pedantic or patronizing manner but rather with the warmth and patience of a good friend who just wants to look out for you.
Most optometrists that I’ve seen are usually «efficient» as in they look at your eyes for 10 mins, write you a prescription and then pass you off to their salesperson who then tries to push a five-​hundred dollar frame on you. Then they usually charge you an exorbitant amount for the exam or the products because, surprise-​surprise, they weren’t covered by your insurance. That average optometrist doesn’t follow-​up to make sure that your contacts are working out well for you and usually doesn’t want to see you until your next annual exam.
There was none of that with Dr. Dossa. At the beginning of our visit, she took the time to explain exactly what she was going to do as well as my options in terms of what’s covered by my insurance and what I could do optionally that is not covered by my insurance. That was extremely refreshing and made the entire visit a pleasant, anxiety-​free experience.
At the end of the visit, she gave my some very useful tips on what contact lenses work better with eye makeup as well as samples of newer (and cheaper) lenses to try on and follow-​up with her in a week to give her feedback on what works best for me.
For my husband who suffers from horrible eye allergies, she talked him through a simple regimen to help him manage his allergies with less medication while prescribing him the allergy drops just in case.
Finally, it goes without saying that Lunettes du Monde is located in an excellent location by all of the 4^th street shops and her staff members are really nice (and funny) people.

I first went to Lunettes Du Monde last year. Since my initial visit the shop has changed ownership. I went in a couple weeks ago for the yearly exam and a new set of glasses.
My two experiences were like night and day! The new owner, Dr. Faiza Dossa, has really turned this place around.
She’s steadily bringing the practice into this century by digitizing the patient records — previously everything was done on paper!
Dr. Dossa’s staff is super friendly and were really helpful and patient with me as I took FOREVER to decide on frames. They weren’t scared to offer opinions and it felt like I was shopping with my girlfriends. My first visit left me feeling a little out of place, like I wasn’t the shop’s target audience; the new staff totally erased my discomfort.
My first visit, under the previous owners, somehow went horribly awry. First, I was never asked whether I wanted glasses or contacts so they just gave me the glasses exam. When I asked about contacts I hadn’t used before because my eyes dry out like crazy, I could see the annoyance on the face of the lady behind the counter. I had to pay out of pocket for the contacts exam because he’d already given me the glasses exam and my insurance only pays for 1 a year.
After being sent home with several samples of contacts, I was never given instructions on how to actually make a decision and let them know which to order for me. I heard nothing until I called and asked if I should schedule another appt or what.
When I finally figured out what to do, I went in and even had a picture of the contacts I wanted. Still, I ended up with a year supply of the wrong brand of contacts AND had to pay full price after being sold on a rebate that I couldn’t file myself. I ended up spending almost 3x as much as I should have!
Dr. Dossa buying this place was the best possible thing that could happen for this business. She made my most recent visit an absolute pleasure and I’ll be happily returning.

(Updated review)
The new owner, Dr Faiza Dossa, has a friendly and calming manner. Her all-​new staff is both knowledgeable and cheerful. I had been coming to this office and seeing (recently retired) Dr. Schletter and Delia for years, and have been impressed at the seamless transition. Dr. Dossa addressed all my vision issues, and I now have wonderfully cool glasses — with five prescriptions, no less– and the best, most considerate fitting of the frames to my head, ears, and nose that I’ve ever experienced in thirty years of wearing glasses.

Amazing selection. Truly horrible customer service. Not only won’t the owner unlock the cases (not even one at a time, not even if she’s standing right next to you) she won’t let you even TOUCH a pair that she hasn’t chosen for you herself. She does have a great eye for what suits one’s face. I will give her that. But it’s unbelievably frustrating to be in the midst of hundreds of the coolest glasses WITH a pocketful of cash and ready to buy, just to be treated like a child who may look but not touch.
I know some reviewers think she thinks everyone is a thief, but my impression is that she’s just super controlling. If you don’t mind letting your mom pick out your glasses for you, you might love this place. If not, go somewhere else.