Laundry Locker

As my black-​stained-​with-​a-​red-​mark-​thanks-​to-​laundry-​locker dress sits in my room, waiting for months for me to dye it back to black, I’m pleased to say I have not been back here. I’m glad they only have two stars, and no you shouldn’t give them your business. By the way, note the dates on any reviews. Any good reviews seem to be very old.

I agree with the reviews if I can give this location no star I would I called the Laundry manager named Sal that’s what he told me to cancel my order, he was so rude and a liar too, He told me he’s not sure if my order has been pick up or not by his employee, then when I asked him to call her to ask if she already did pick my order he refuse to call her saying he already know that my order has been picked up just to avoid cancelling the order. This guy Sal is a liar and rude guy too, he keep shouting at me while I’m on a low tone and saying why I am harassing him, what the hell he’s the one harassing his own customer.
I only change my mind when I found out the negative rating here on Unilocal about this laundry location, hope nothing happens on my dry cleaning clothes.
I’ll keep you posted.

I had a good experience for a few months when they opened up and they were enthusiastic about my business in berkeley. They were responsive to my calls and requests. After about 6 months, they started to lose things and damage my items. In addition, they did not replace missing buttons on my pants and shirts about 6 times when I made specific requests to do so. In addition, they would never return my new buttons that I gave them to replace the missing buttons. They always made excuses of why they failed to follow through. They damaged 5 paris of my jcrew pants and blamed it on a leaking pen and only reimbursed me after I complained several times. I wrote a final letter which they didn’t take seriously and didn’t make any attempt to try to get my business back. Now I am at dollar cleaners which is less expensive and they actually do repairs and follow through. Good bye laundry locker.

I originally signed up for the laundry locker so it would be a convenience, and it turned out to be a NIGHTMARE. Do NOT sign up for their plans!
I thought this was a great plan in the beginning because they would have a section for notes and they would follow it in the first few weeks. After that, they threw everything in the dryer that I had asked not to be thrown in. I had over $ 1300 worth of clothes RUINED because of their mistake. In the first two weeks that they didn’t follow directions, I let it go because I thought they forgot to read it or something so I let it go. And then it happened AGAIN! When I confronted them about it, they told me to send in my clothes, and claimed that only a few of the items, they could tell, have be messed up. And their compensation? $ 5 in cash or $ 30 in credit!!! WOW. The manager, Cody, was extremely rude and seemed as if he were fed up with me when it was THEIR fault. He spoke in a tone where he could care less. As if it were «just clothes.» They then made it $ 50 in credit so I took that and let it go. I thought to myself once again, that maybe it won’t happen again. IT DID.
The second time it happened, I emailed customer service, and nobody responded for a week. I then called the owner Farouk, and he started YELLING AT ME on the phone. GREAT SERVICE! not. He said that there are thousands of people who wash their clothes and nothing has happened to them, emphasizing that my ruined clothes were perfectly fine. And then he didn’t believe that my clothes were worth up to $ 1300 or more… I’m not sure if he knows how much bras from Victoria’s Secret and jeans from True Religion costs! Wake up. At $ 40 per bra, and $ 200 per jean, yeah… I think it WOULD add up to $ 1300. After giving me a headache for several days, he offered $ 50 in cash and I can just take it and go. Because I have a life and didn’t want to sue them, I just took the money.
When I went to meet Farouk, he said «THIS IS COMING OUT OF MY POCKET» and repeated the whole world washes their clothes comment. Wow. $ 50 is nothing compared to $ 1300. Is that really the attitude to use with customers? Especially ones who could potentially bring in more business by word of mouth? The main customers are probably college kids at this location, and the word gets around.
Read the other reviews. They will cheat you out of your money, as if it is not a rip off in the first place. The clothes come back smelling if you don’t pay extra for Tide, and you just use their bulk soap. They don’t follow notes. Customer service is dreadfully rude. And unless you want to sue, you are at a loss. I ended up having to buy new clothes because they screwed it up for me.
Save yourself the trouble, and don’t sign up with these people. You’ll regret it.
Part of someone else’s message got forwarded to me from Laundry Locker, how professional! Here it is: There are a pair of dress slacks that look as though they’re not dry cleaned
properly (possibly washed and shrunk) and a shirt that has a black stain on
the arm that was not there berfore.
Please notify me of the proper reimbursement.
Don’t be another statistic!

This place is fantastic. You can drop off and pick up your laundry 24/​7, which means no waking up early to hit the dry cleaners before work. Their prices are totally reasonable and they do a great job cleaning everything I have sent there. The free dry cleaning bag is super handy and I have never had a problem with them not returning it.
The owners of this space are also incredibly friendly. In a hurry, I accidentally locked my wallet inside the store (which opens when you swipe your credit card). I called the number on the door and the owner drove all the way from the city (in traffic!) to let me in to get my wallet.
I don’t dry clean as often as I used to, but I will never go anywhere else.

Service is pretty hit or miss. Sometimes they did not return my dry cleaning bag and kept on forgetting to return it for subsequent orders. Another time they refused to redeem one of my coupons on a 30 dollar order and charged me the full price.
The dry cleaning service is standard. They fix loose buttons (when they find them) and they get the job done. They are pretty inconsistent with the starch requests, but hey who is keeping count…
The concept of Laundry Locker is pretty innovative but they still need to work on providing a quality service with exceptional customer service in order to compete with brick and mortar stores.
The coupons and discounts that they give out, save Laundry Locker from 1 star.

***ALL MY CLOTHES WERE STOLEN!***
I have only used Laundry Locker twice, and both times I had problems:
The first time, my clothes arrived two days late, and since they were bed sheets and a blanket I had to sleep on makeshift bedding until I got them back (and I was cold)! I was billed $ 15 for that order even though the true cost of the order only came to $ 11; this is because there is a minimum charge of $ 15 per order, but how unfair to bill an extra $ 4 for no extra work on their part, AND the clothes were returned late!
A week ago I placed my second order, and the next day the owner called me explaining that all my clothes (except one sweater) had been STOLEN!!!
What’s more, he said that I wasn’t the only customer whose clothes had been stolen that day. Other customers had their clothes stolen too!!! I was shocked! Don’t they have a coded entry system? Secure lockers? Surveillance cameras?
APPARENTLY THESE «SAFETY» FEATURES DO NOT GUARANTEE THAT YOUR CLOTHES ARE SAFE!
My total loss was $ 300, and the owner (Farouk) only offered me $ 100, saying that my clothes were probably «old,» and that he should not have to pay for new clothes, only for their value as «old clothes.» Three of my items stolen were brand new! I am still playing phone tag to recuperate the financial loss.
As convenient as Laundry Locker may seem, doing your own laundry YOURSELF is far more convenient, affordable, and hassle-​free! This place is a MAJOR RISK! I will not be returning for a third time.

Horrible customer service!!!
Won’t be using the service again. I tired this three times, and every time I had a new problem! I am not a picky person, but they lie to you!
They promise to pick up your clothes no later than one business day, and return the next day. However, the first two times my stuff was picked up one-​two days late!
So, I complained about this, and they gave me a coupon! However, when I wanted to use the coupon they said the coupon is not valid!!! I contact them and they said, I can’t use the coupon this time, and they will give me another one!!!
I haven’t seen such a bad customer service in so long!

Convenient, great customer service and competitive prices.

I’m a student at Cal, and this service is an absolute life saver. I never have to worry about whether or not my clothes will by stolen in the laundry room or whether or not I’m going to have to wait around for a few hours; I drop it off in the morning, and get it back the next day. No worries, no thinking. Or I can just drop it off whenever my laundry pile gets out of control, since it’s open ²⁴⁄₇.
I see all my friends taking endless trips to and from the laundry room and I wonder why? Laundry Locker is competitively priced, and there’s no real reason a shouldn’t consider.
One small thing you should be aware of: LL says they pick up/​drop off clothes at 9am, but at the Berkeley location they don’t get picked up/​dropped off till 4pm. I wish they picked up earlier, but its understandable since it’s the only location outside of SF.

This is a great dry cleaning service for anyone in Berkeley, especially college students and professionals who have internships/​jobs in San Francisco and don’t have time to pick up their dry cleaning by 5:00 PM.
The customer service representatives are helpful. They don’t put you on hold forever and are very friendly, which is ALWAYS a plus.
Laundry Locker is many things:
1) Safe– you use your credit/​debit card as an «access card» to get into the store itself and you have your own locker that comes with a key
2) Fast– dry cleaning turnaround = 3 days tops!
3) Convenient– right next to campus and the one on Durant is 24 hour access
4) Considerate– they give you a free garment bag (VIP bag)
5) Cheap– 25% off your first order (AMAZING); I had 14 items dry cleaned and my total came out to about $ 66!
My only issue is that they randomly charge you $ 1 per order? I was charged twice but I only placed one order, so I’m not quite sure why this happens…

This is for the laundry locker location in Berkeley.
At long last I received my refund, thank you. But customers should know to stay away. My order was messed up in every conceivable way.
1. my first time 25% discount was misapplied.
2. my plan price was not applied so I was charged full price.
But most importantly:
3. My clothes came late! Why, well he picked them up pretty late the previous day. Then he thought he would have time to cross the Bay Bridge from SF into Berkeley on a Friday afternoon. It was too late for me to pick up in time, causing me an extra trip to downtown Berkeley
4. When my clothes were late, I tried calling the customer service line which was supposed to be operational until 6 pm. I called several times with no answer and no one from customer service ever returned 5. Though I chose naturally scented soap, the clothes came back smelling like rusty dryer with old dryer sheets.
6. I should have known better when I met one of your customer service guys while dropping off my laundry and he asked someone about the service. She told a long story about how it took weeks to get her dry cleaning back despite several emails to the owner. The customer service guy turned to me and said that would not happen to me. And look, it did.

USE AT YOUR OWN RISK — View their lost items policy — and they lose stuff!
This worked fine the few times that I used Laundry Locker — I had high hopes for this service and even though it started on a rocky footing — my clothes weren’t returned on time — I overall had a good experience until my last drop off.
I paid $ 80 to clean two bags of clothing. Apparently they didn’t get all of my laundry back in my bags and I ended up missing 8 of my favorite T-​s and some leggings as well.
I called them and reported the missing items but they didn’t get back to me until 4 days later and only after my calling two times. I then had a very accusatory conversation where he acted as if I must be some party girl who couldn’t keep track of her clothes — this is so far off it is funny. He even suggested they might be in between my towels and I didn’t notice them.
After about 2 weeks I received from Arik this offer after paying them $ 80 for their service:
«Per our terms and conditions (
) we will pay up to 10 times the cost of cleaning the items if items are determined to be lost. I have spoken with the owner and operator of that facility and he is able to offer you 2.4 lbs x $ 1.39×10 =
$ 33.36 in the form of a company check. Or if you prefer, we can
double that to $ 66.72 as a credit towards future orders.»
So… my clothing which I had to give them detailed descriptions of, list the price and have receipts for (which I do) that cost about $ 300 I am offered $ 33.36.
So… if you want to use this service DO SO AT YOUR OWN RISK!
They claim to weigh your laundry when it arrives and weigh it when it leaves. They also claim that one’s laundry is always heavier when it arrives than when it leaves but several pounds. So besides any human error, intentional deceit or their theory that clothes weigh more when arriving — it makes it hard to argue that something is missing.
Since their service is quite expensive they were foolish to treat me this way — I am happy to pay for the expensive service and they would have made their money back and more over time — but they have lost me.

Pro Tip: I found this promo code, CR8309, for 25% off of my first order + a free laundry /​dry cleaning bag.
I was walking through Sather Lane when I saw free cupcakes… hahaha.
It turns out that this place was having an open house for this new way of doing your laundry. You basically register at
, drop off your dirty clothes into the locked lockers, and they clean it, FOLD it, and get it back to you the NEXT day. It’s crazy!!!
I hate doing laundry, especially since it really eats into my studying /​eating /​sleeping time so I know I’ll be using this place a lot… :D
They also said they’re going to have another open house next Wednesday so i’ll probably drop off some laundry then and pick up some more cupcakes… lol.