Labels Luxury Consignment

8 years later and I still have my prom dress? OK, I thought, it’s gotta go. Crossroads wouldn’t take it and they recommended that I try here. Well, they recommended I take it to the Labels in Walnut Creek, but I went for the closer option. Maybe that was my first mistake.
I have been to Labels Berkeley twice: once to leave a dress for sale, and once to pick up my check. Both times I was greeted (after being ignored for 5 – 10 minutes) by a member of their staff. Maybe I just got lucky.
I called several times in the interim to see if my dress had sold and the answer was no. Finally I called to pick up the dress (as it had ‘expired’ and would be donated) and they said they could not find the dress. I called back a few days later and said the dress had been sold. Ok, I thought, fishy. At least I’ll get my 50% check! Then they let me know that it was ‘on sale” for 50% off when it «sold» (which, unfortunately I just don’t believe). I got a check that was half what I expected.
They did deliver on getting rid of my dress and getting me a few bucks, but next time I’m honestly not going to bother with this place. Rude salespeople, overpriced items, just not my scene.

I visit Labels every weekend. Their sales staff are always very friendly and welcoming. They get great designer stuff in and are [almost] always willing to negotiate on the price. I can’t recommend enough if you like high-​end shoes and purses!

Where to begin with this crappy store and crappy service?! I consigned my gently used and new hand bags with tags at this store a few months ago. I called to see what sold and what did not sell. They said my Gucci bag was not «authentic» so they kept it in the back room and said it will be here for pick up along with other items that did not sell. Well… when it came to picking my items, my Gucci bag was NOT listed under my account which was suspicious AND it was not in the back room like they said. It took over 30 minutes and calling other employees to calling the store in Walnut Creek to locate my Gucci bag. The girl who was helping me locate my purse was telling an employee on the phone that she is looking for a Gucci bag that was not authentic. Who says that?! Anyhow, apparently the owner of the store took my bag to sell in Gucci because it was AUTHENTIC to sell in Walnut Creek. When I called Walnut Creek I was told that I have an account with them there but I never authorized to have an account In Walnut Creek. Having an authorize account means signing a consignmemt form which I only signed for the Berkley store. I also found out that a couple other of my hand bags were sold in Walnut Creek that was not disclosed to me nor did the consignment form I signed specified that. The other major issue I have with this store is that I was never provided with a print out of what items sold and for how much. However the items that sold In Walnut Creek specified how much my bags sold for and how much I would receive. The check that I got was very disappointing. I felt like I got ripped off! Selling 8 name brand bags and I barely got $ 250! I was better off keeping my hand bags than to sell them there and with that kind of service. Worse consignment shop ever!
Some of the bags they sold were old and ugly but super expensive. If they bags are priced so high why are the consigners getting pennies back?!
These people checking for authenticity of purses need better training! How can you not tell what is an authentic bag versus a real Gucci bag when it’s part of your job?! One of the employees asked if I had a receipt of my Gucci bag. Why would I? It was a gift!
I wish I could give this place negative stars!!!

I had to write this review after going into Labels today. It was so shocking that when I walked in clearly looking and picking up items that I was not greeted or did the workers even look up! They were just having personal conversations the whole time I was there. That made me not want to buy anything. To the last reviewer, it wouldn’t have matter if you were carrying your
Louis Vuitton… which I was, they still would’ve ignored you!
These workers need a training on customer service!

I’m a dedicated, lifelong vintage/​thrift store shopper. I love this store! I’ve bought two purses here, one a vintage Argentinian leather 70s purse and the other a Longchamp bag. Both were like new, but priced very reasonably. I also bought an awesome pair of Italian kitten heel pumps. Whenever I’m in the Bay Area, I make my way here.

Found a beautiful coach treasure… pink hair sales clerk ruined the joy! Hate it when they act like they are doing u a favor.

Have walked by here numerous times and not stopped in, thinking I couldn’t afford anything by high-​end designers– even if it was second-​hand. But out on a run the other day, there was a sales bin of shoes and I stopped to paw through it, just out of curiosity. Found a super cute (and comfortable) pair of black strappy heels for the discounted prices of $ 20!!! Sales people were extremely friendly to me, even though I was dressed in running apparel and sweaty– not exactly high couture! Overall, I would come back and hunt for the deals among the more pricey stuff, (although the prices seemed fair enough considering these are very high-​end designer labels for the most part). Shopping here will make me more fashionable… I just know it! Can’t wait to go back when I have more cash to spend!

The gals here were very nice when I came in.
I’m young, I have money to spend, I don’t wear it too often but there was no «Pretty Woman» scene here.
They were just opening and very friendly.
Large assortment of all designer handbags, vintage handbags, designers shoes etc
Lots of scarves.
They made it very clear that their inventory caters to an older crowd — they don’t have heels as high as their Walnut Creek location which caters to, well, the YOUNG rich gals who live out there!
Totally solid — will return.

I have consigned here with generally positive results — i.e. mostly quick sales on lower-​priced items, and some other high-​priced items have languished without selling. I have also purchased vintage designer handbags here and am THRILLED with my purchases. It’s not for everyone, and I think you just have to wait until your item, or your buyer, comes in. I especially commend them for their vintage Louis Vuitton collection. Turnover is brisk on these items.

Simple idea… went in to look for a bag my mom had been looking for didn’t find it, oh well. This place would flourish is SF. I wish they sold items for men, there re some Ferragamo shoes I’ve been looking for and there tons of belts floating around that would move quickly.

Just thinking about my credit card statement for the month of December has me shuddering in my new coffee brown leather boots (not to be confused with the chocolate brown ones). Still, I couldn’t stop myself from visiting Labels and giving one final swipe to my weary plastic.
Believe me, you’ll be swiping too.
My roommate, a recent transplant from London, discovered Labels shortly after she moved to the Bay Area and has been making weekly visits ever since. She’ll come home in a suspiciously good mood, and later I find out she scored a silk Hermes scarf, or a good-​as-​new Coach belt, or some gorgeous vintage clutch at Labels. So, when I whined about how I needed to find a pillbox hat for a costume party, and didn’t want to drive all over town, she assured me that Labels had me covered.
And did they ever! I called first to ask about their selection and the owner happily talked me through some options over the phone, set them aside for me, and had them waiting at the counter when I came in for my «fitting». After seeing their impressive chapeau collection (along with the glorious floor-​to-​ceiling inventory of belts, purses, shoes, jewelry, etc), I settled on a dainty black «Breakfast at Tiffany’s» style hat (see the pic!) for $ 22. A very good deal for such snazzy vintage flair.
This place is a girly girl’s dream. If your wardrobe needs an overhaul, or just a few baubles to brighten it up, schedule a couple hours to scan the shelves at Labels. The staff are super friendly and helpful, the selection is insane, and the prices are very fair.
Who needs groceries when you can have accessories instead?!

This is a wonderful consignment store; they have well selected items at affordable prices. The sales staff is professional and very helpful. So often times when a customer shops at a retail establishment, the sales staff lacks common decency, not here. They know fashion, they understand their product and they want their customer to enjoy their shopping experience.

I don’t even know where to start with this review. I have been coming to the Berkeley labels ever since it opened and have been happy consigning with them. Until recently.
CONSIGNORS beware.
I have brought a lot of items to Labels. Back in May, I brought a bunch of items, including 2 vintage Juliana rhinestone necklaces. I have picked up checks since then, so I had assumed that they didn’t sell. About a month ago I decided to pick up all of my inventory and try my hand at selling on ebay. This pick up would have included my necklaces. When I called to double check which items I had left, the sales lady had NO clue where my necklaces were. They could not locate them in their computer or in their inventory. They claimed to have called Walnut Creek with no luck. I was flabbergasted. I mean, your only job is to keep track and sell MY stuff. The saleslady said she would look into it and get back to me. Days went by. No call. So I called back again, and still the same issue. They had NO clue where my necklaces were. Perhaps they were put on the «house» account by accident… perhaps they were never entered into the computer. They really had no idea. And the owner was away and apparently not accepting calls. She wouldn’t be back for 3 weeks. Oookkk… well, I want my stuff back. Period. Days went by… still no call back. I mean, I must have called 5 times or so without receiving a call back from these people.
Finally, one of the sales ladies claimed that she spoke with the owner. The owner had them in her possession, pricing them?, and she was personally going to purchase them herself and there would be a check waiting for me for the consigned amount… meaning 50% of the selling price. Hold up now… the owner was pricing them in October when I brought them in May? She had them with her on her vacation? She was purchasing them herself and then only giving me the 50% consignors fee? NO way. I told the girl that would just not work for me and I wanted the full 100% of the cost when the owner got back.
The owner got back in town and finally called me back. She had no clue what I was talking about when I relayed to her the message that her salesperson had told me. Not sure if she was calling me a liar or not, but it was not the most pleasant conversation. she said that someone had purchased the necklaces back in May in the Walnut Creek store. Ok wtf. There are sooo many things wrong with this story. Why had the salesperson told me she had the necklaces? If they WERE sold in Walnut Creek why hadn’t I gotten paid? Maybe they had lost the necklaces and were trying to cover their asses? Who knows really. Finally, the owner agreed to reimburse me 100% for both necklaces, which I was happy with.
So, I went in to pick up my check and lo and behold the necklaces had surfaced! Seriously confused and annoyed. There was a card from the owner apologizing for what had gone down and now claiming that the necklaces had been a layaway that was past due so they cancelled it. One star for the fact that the owner wrote me a card thinking that would be a sufficient apology for this fiasco.
In the end, I have my necklaces and ALL of my stuff back from this store. I was told about 4 different stories about where the necklaces ended up and frankly, their inventory system seems pretty flawed to me. At one point, one of the salesladies told me that this sort of thing happened frequently. Basically, I don’t like being lied to and I don’t like leaving my stuff somewhere that can’t be trusted.
Check out the reviews for the Walnut Creek location before you consign with these people. They really need to tighten up their operation and learn about what good customer service means.

Lovely store in Berkeley. I know handbag retail prices, and the prices here are good, and everything is in very good condition — though I still can’t make myself pay over $ 200 for a handbag! The manager paid me no heed at all, but the salesperson was not only helpful, she was quite charming. I ended up finding some tiny boots made in Italy, in great condition, with no tag. After a conference in the back, I got these darling all-​leather boots, made in Italy, which low-​ish heels (like 2.5 inches) for $ 38. I also got a good deal on a used Perlina wallet. They have a huge selection of bags, very beautifully arranged, and incredible jewelry, also beautifully displayed. I did find a darling pair of Jimmy Choo shoes for $ 178 in my size (I’ve never even been near a pair of Jimmy Choos before) but again, just can’t do it, and they were brown suede, which wouldn’t match anything I own anyway.

I love this venue as much as the Walnut Creek location. Selection is well-​juried. Always something to covet, treasure and purchase. Lynn & Dann are wonderful people and their staff is a reflection of them. I always check in when I am near the either location. It is too cool to miss!

This place is amazing — great prices on new or practically new condition handbags and shoes. I find something every time I go. Good mix of vintage and current styles (more heavily weighted toward current fashion).
Great people too… very helpful,
I LOVE this shop.

I’ve been in here a couple of times and they are way nicer than the women who work in the Walnut Creek store. They will continue to get my business!!! The Walnut Creek store… not so much!!!

I totally agree with the above poster… the customer service there sucks! Ive shopped at the Walnut Creek store for years and was really excited to see them here in the East Bay!
Not sure why the sales people even bother coming to work! I walked around the store aimlessly for about 30 minutes while THREE 3 sales people helped one customer who was bragging about how her boyfriend played football for Cal and was going to get drafted!
They all seemed very impressed!
Guess I should of mentioned MY husband… the plumber

So the manager in here is a MAJOR bitch. I can forgive her not greeting me or asking if I needed any help (even as I peered into closed cases) given that I don’t wear my LV around the hood of Berkeley. Naturally, she would flock to the older ladies despite the fact that I, can, in fact not only afford to buy there but also to own a home in the neighborhood (a la pretty woman — «Big mistake, huge…»).
But what really rubbed me the wrong way was her correcting the grammar of her assistant right in front of the customers and then having her repeat it back.
Really? Maybe if either one of them had such fantastic grammar they wouldn’t be working retail. I can confirm the devil wears Prada – used Prada.

Wow. When I first walked in, it felt like I was in designer heaven. The items are all grouped together neatly and the more expensive ones like Chanel, Gucci, Louis Vuitton, Christian Dior, etc. were behind the glass covered walls. Upstairs are all the high-​end shoes and boots that were to-​die-​for, like these soooo cute Gucci rain boots with soft hair/​fur inside. PETA would not be a fan. The prices are steep for some of the shoes that have been almost totally worn though. They do have a layaway program 50% down and you have 30 days to pay. The bags and wallets I would say are half of the retail price, but some even have pen marks and are still selling them for like $ 20. No clothes like the Walnut Creek store though, but they have tons of jewelry, scarfs and even Tiffany’s.
Farzana was great. Pleasant and friendly. I will definitely come back. I just bought a Gucci bag at another store so I’m on shopping suspension, but I can still look. =0)