Fowler Robert W, MD

I read all the reviews and concur. i was unhappy with the quality of service and lack of information provided by the doctor. i could have had a much better outcome from another doctor. the shape of my abdomen is permanently changed and not from lack of exercise or fat!
secondly the office manager was extremely unhelpful and dismissive. She clearly hates her job and the annoying patients.
thirdly — they screwed up the billing to my insurance company, said they fixed it and then referred me to collections! Without even discussing the matter to let me intervene with the insurance company!
Terrible doctor and service!

Just to clarify, I didn’t have issues paying my bills.
I was referred to Dr. Fowler for a hernia repair, which went extremely well. That’s the only reason he’s getting two starts and not one.
Three years after the surgery I was experiencing excruciating nerve pain and when I called his office, the first thing out of Dr. Fowler’s mouth was that he didn’t use mesh for my surgery. Yes, I get it. There are a ton of lawsuits out there for using certain types of mesh, but that wasn’t why I was calling. I’m calling because I am in an enormous amount of discomfort.
The pain has been occurring on and off ever since then, but came back two months ago and is happening up to 6 times a day. I’m unsure if I have an entrapped nerve or scar tissue from the surgery that is rubbing against the nerve, but either way it’s completely debilitating. When I called again, I was told that my symptoms would be VERY rare since they were so far past the date of surgery. VERY rare. Well what if I’m that VERY rare case?! I asked for a referral for a doctor that could prescribe a solution for post hernia complications and I was told by the secretary ‘he doesn’t do that.’ Then I asked if this would be something that Dr. Fowler could fix. I was told, ‘he doesn’t do that.’ So he doesn’t fix complications from surgeries he’s preformed? ‘No.’ I told her that doesn’t make any sense to me, and she replied, ‘Do you have any other questions?’ WOW! If that’s not dismissive, I don’t know what is.
You would think that a doctor would be interested in RARE cases or in ANY complications from a surgery that he preformed.

What an unpleasant experience dealing with this office. I was sent for a consultation which led to a diagnosis of a hernia. I was told to call to schedule the surgery. I called with my availability and was told I would be contacted soon. I wasn’t. I called two weeks later to make sure I was still on their radar. I was assured that I would be contacted soon. I wasn’t. Two months later, I had to start over with another surgeon, pay for another consultation and I have since had the surgery. I’m still waiting for the call from Dr. Fowler’s office. My advice: Don’t bother.

The prevoius negative reviews were written by patients who had finnancial difficulties with him and his office. Luckily I have never had these kind of problems with Dr. Fowler, and wanted to comment on his strengths as a surgeon. He does excellent, precise work, has a good command of his craft and is a seasoned professional. He came highly recommended to me by other doctors (my internist, my gynegologist) and I feel good about my decision to become his patient. I also find his bedside manner just fine — he’s treated me respectfully and with an appropriate level of compassion (as much as you can expect from a surgeon who has done hundreds of the type of surgery I had!), and was remarkably patient as I grapled over whether or not to have the surgery — changing my mind several time along the way!

Our son was referred to Dr. Fowler for a checkup, but Dr. Fowler did not participate in our insurance plan. After the brief visit, we were billed $ 200. Clearly, we were obligated to pay the bill, and were prepared to do so. However, we thought it was rather expensive.
We called and spoke to the doctor’s office person and asked if, under the circumstances, the doctor could discount the bill. She said she would «axe» the doctor and get back to us. We waited several months and heard nothing.
Last week we received a letter from a collection agency demanding payment and threatening to file a negative credit report! You have to understand that my wife and I have never missed a mortgage payment in our life, and have always paid every credit card billl on time. We have NEVER had one complaint about a payment. So, you can imagine we were more than a bit pissed.
When I called Dr. Fowler’s office to ask why we never heard back, the office person — and there is only one office person — said in a snippy voice, «Well, I just didn’t.» That’s right. «Well, I just didn’t.» Talk about lousy service and lazy employees. The lady remembered our situation immediately, but didn’t have the basic customer service skills to call us back with a response to our request. One lousy phone call. Oh, well, I guess she was just WAY too busy.
I make no comment on Dr. Fowler’s professional abilities, other than the poor judgement he exercised in hiring this individual. I simply suggest to you that, if you value customer service, you take your business elsewhere.

I had surgery about 5 years ago from Dr. Fowler and in all honesty, have to say he did a great job on the procedure. If you’re looking for a surgeon who knows how to operate, I can vouch for his technical ability.
His attitude of superiority, and possibly greediness, has me rate him only 1 star.
Just so you know, I’m also a doctor (chiropractor) so I have my attention on delivering good customer service, because in today’s world, word of mouth is everything. I was pretty shocked at how he treated me.
When I had pain at my incision site 6 months post-​op, I called to ask if that was anything to worry about. His receptionist automatically scheduled me an appointment, which involved him spending 5 minutes (tops) with me, and charging my insurance $ 135. He basically looked at my scar to make sure it wasn’t inflamed (I could have told him that over the phone!) and said, «You’re fine. That’s normal.» Why couldn’t he have called me and said, «If it’s not red or swollen, then don’t worry about it. I hear about pain at the incision site 6 months post-​op all the time.»
Since I had already met my $ 4,000 deductible, I wasn’t expecting any more charges. But my insurance company didn’t consider the $ 800 I spent for the anesthesiologist to be part of the «covered» amount (are they crazy?) so they didn’t pay Dr. Fowler’s full charge, and he passed along to me a bill for about $ 24.
Since I wasn’t really wanting that appointment anyway, and felt manipulated into it, and since I know a business owner can waive any charge at will, I asked if he’d be willing to «write off» the $ 24 charge. After all, he’d already made $ 16,000 or so on the surgery. Also, I offered for him to come to my office for a complimentary initial visit ($ 140 fee) as a professional courtesy.
He was completely offended and wrote back with a copy of my file, saying, «You are dismissed from my care. If you ever need surgery in the future, go elsewhere.»
I was stunned and immediately sent him a check for $ 24 with the note, «I didn’t mean to offend you. I’m sorry.»
He returned the check with a note, «The amount has already been written off.»
Maybe the guy just doesn’t like chiropractors, maybe he treats everyone like this, maybe he’s arrogant, maybe he’s not. I don’t know. But I have to say this «bedside manner» leaves a lot to be desired.