FedEx Office Print & Ship Center

It took me quite awhile to get help at this understaffed location. Eventually the manager helped me with a scan Id needed done, but not without being a completely rude asshole first. I under stand how much power and importance exudes such a role at a fed ex, what an important person. Miserable fuck.

Buyer Beware! If you go in with a pre-​paid printed label, but have to buy a box– you will have to pay triple. Even though my shoe box barely fit inside the fed ex box, it was ‘required’ to be filled with brown paper due to the less than 1 inch at the top. That’s all fine and dandy, but I only found out about this ‘requirement’ AFTER the brown paper was added/​box packed and I noticed that my $ 2 box was now $ 6.56?! And I then asked why, and only then I was provided with this expensive ‘requirement’ explanation. That’s outrageous for a printed price to increase 350% without the customers knowledge. I wasn’t even given a choice or other options. I am done with FedEx based on principle.

Convenient location for the neighbors: A
Simple supply purchases or simple FedEx letter: A
Sending a medium sized package (watch out for extra, unexplained fee’s): D
Customer Service: F
Hate to give a customer service rating of F, but if you’re not willing to answer a basic pricing question then (cringe) you don’t deserve a passing grade.
Unilocalers: If you’re going in to purchase a pen, some paper, or mail a simple FedEx letter, this is probably as fine a spot as any. This location provides all the basic supplies AND it’s near some excellent coffee shops & markets.
However, if you need something more than basic supplies (let’s say you’re Fed-​Exing a small package to NH, 3-​day delivery), Buyer Beware. Unlike other FedEx locations that I’ve used, this one insisted that I move my items from the plain brown box I brought in to the «FedEx logo-​ed box» (for a small fee). AND also add in their own packing supplies (for a small fee). And if you inquire about how much that would cost, well… the response I received today was «Don’t worry about these charges. It’s much cheaper than if you were to use your own box. If you use your own box, then the shipping charges are much higher than if you purchase OUR box.» Really? WTH is with that pricing stragegy?! The agent (his name tag had «Manager» on it) couldn’t explain the pricing differences to me but he was adamant that this was true. Since he refused to even try to answer my question, it ultimately became less about the money and more about customer service & respect, or lack thereof.
For sending a pkg — use either another FedEx location, UPS or USPS as a more efficient, less sketchy option.

Its a shame. I’ve had good service here in days gone by but a recent pit stop was so bad I’m compelled to write. Lazy, cold faced unhappy employee shrugged and walked away when I asked a question. Manager, nearby, didn’t care to jump in.

Maybe FedEx could look into some Customer Service training for their staff at this location. A few days before Christmas I was waited on by a very efficient, astonishingly rude employee (Asian woman, long hair, 40ish). She took care of my package needs very quickly and when she was finished she said, «OK, you’re done.» No «Thank you,» no smile, no «Happy Holidays.» Nada. It doesn’t get any colder. I immediately checked myself into Alta Bates Hospital for treatment of frostbite and hypothermia.

If you are not a scatterbrain like me, you will not care. But. I left my passport in the copier at this fedex. When they found it, Their employee looked up my purchase, called me and stored my passport in their safe. What a lifesaver!

This FedEx rocks! I used them to prepare funeral programs for my father last year. They were exceptionally patient and made it so easy (considering all the revisions).
Since then I have sent many small projects for my company and would absolutely recommend this team!
Thank you FedEx — Job well done!
LaSandra

I didn’t expect FedEx to be very busy on a Saturday but I was surprised to find the place abuzz when I pulled up to the scene to drop off a quick (prepaid!) package that I was sending to Apple Care. Maybe the friendly gal behind the counter saw my face fall when I went to stand in line behind the rest of those in the store because she spotted the small brown box in my hand and asked, «Just dropping off?» I nodded and noted that I needed a tracking number and pressed my heels firmly into the ground, assuming that I needed to wait in line in order to obtain said tracking information. But the lady was so courteous that she motioned me to step forward – even as she was carefully assisting someone else! – and grabbed the box from my hands. Just as swiftly, she had printed out a receipt and I was on my way.
At this location, I think the «Ex» may stand for «expedient»!

We went in to do print up a complicated set of pages from a file on our computer. I’m sorry I’ve completely forgotten the woman’s name who helped us, but she helped us reorder the pages in the file so they would print properly, then did the full run for us. We camped out at the store two times, one to do all the set-​up, and then again to do the printing and assembling. We were there for about three hours both times.
During the time we were there, the staff was always helpful to us, was monitoring other people coming in and out, and taking care of shipments. If we had a question, we could ask, we were never given a hard time about how much time we were using or how absurd our printing situation had become. We will use this location for future projects.

Outstanding service and shipping support. I showed up with 21 individual items that needed, boxes labels and shipment. I had to book it all to a corporate account number and I had little faith that I could get this done.
James Boyer (center manager) took on my request operating fast and effectively. He completed the orders in batches to minimize how many times we had to enter redundant info, provided boxes and helped me pack them.
He went above and beyond my expectations and I am a very happy customer. I would recommend this location and FedEx services.

I needed to print some documents from the computer here today and had some problems troubleshooting the technology. When I asked for help from the white woman with a long blonde braid who works there, I was treated with more disrespect than I ever have with a customer service representative. She rolled her eyes, scolded me for logging out too early, and basically treated me like an idiot. I will not be returning to this store the next time I need printing services.

Horrible service. I walk up to the counter, the employee behind it takes one look at me and turns her back without a single word. Am I supposed to help myself? Furthermore, when I finally get helped by the manager, the service is no better. Have some manners and politeness when talking to a customer for Christ’s sake. Rude staff that can’t even look for packages properly before childishly blaming their own FedEx drivers and tracking system as being inaccurate with their delivery confirmations. Only to find the package sitting right in front of them. Not recommended

I visited Fed-​ex to print 3 items, and left with a $ 30 bill an more angst than the night my house got broken into just 3 days before. If I could express my anger towards the lack of service and lack of compassion for other human beings – this poor woman.
The blonde-​haired, scrooge-​faced, peon who works this particular location completely disgraces the Fed-​Ex name. Her life must really be crappy, to displace so much disrespect to all customers that she is paid to help. This woman should never be working a customer service position.
What is worse, is that the bill clearly added up because of confusion and miscommunication, for which $ 10 were charged for the particular type of paper printed on– and at no point in time did this woman care to mention the cost of the paper.
Fed-​ex, don’t higher people like this to run your stores. All respect is lost.

I went here to make some copies of a power point presentation and fax some documents. This is not the same as other Fedexs. It is overpriced, they don’t let you do things your self and the fax machine is super slow. 6.00 for three pages of fax. Really?

The people here are great. The UPS around the corner wanted to charge me three bucks to print a UPS label. Fedex charged 50 cents, and helped me with a smile.

This FedEx is great! Especially Amanda… she helped me out a whole bunch. I had to update some menus for my restaurants and all I need to do is email her my files and she’ll help me print, laminated, cut and ready for pick up with in 24 hours. Stress free! that means a lot when I have to run 2 restaurants, one in Berkeley and the other in San Mateo.

I’ve had several business documents printed here, as well as taking care of faxing and other business necessities. Very responsive staff who got the job done right each time. Timely completion of emailed printing assignment, with follow up. Much appreciated, highly professional.

Horrible customer service received from a representative named Amanda and minimum service from a representative named Alice.
After landing at SFO, I arrived at this store to pick up boxes that I shipped from out of state. Boxes were delivered crushed, torn open, and left open. To say the least I was in shock and upset. Lack of compassion on top of smart-​butt remarks resulted in a horrible customer service experience. Amanda remained on her stool, playing on her smart phone while she said mocking and outright confrontational statements to me. I was left to go behind counter and get my own boxes because Amanda and her co-​worker, Alice, didn’t want to assist in moving the damaged boxes. I felt so strongly about this experience that I called the 800 number and pushed to be able to report this experience to the district manager. Once I spoke to him I wasn’t surprised to hear that the employees at that location didn’t tell him all that transpired.
On a related noted, FedEx ground shipping is a joke! I will never use them again. Ready to cancel my FedEx account. This morning, I was just told by a claims person that they will not reimburse my damaged goods because I apparently didn’t pack it with enough «air packaging» and FedEx «is not a moving company.» I brought up the fact that the FedEx center I shipped from knew I was moving and shipping my items instead of driving. I told the claims agent that the Sr. Manager at that location said to come on down and he will help me. After the Sr. Manager and the agent helped me unload and I helped them measure and weigh my boxes, not one of them implied or stated that there was an issue with the boxes I used (Home Depot) or the weight for each box. I also told the claims agent that I wrote «Fragile» on several of the boxes which the agent at the shipping location encouraged. The Claims agent said that FedEx doesn’t take direction on boxes. The claims agent ended our discussion by telling me that FedEx will accept anything for shipment but that the claims I submitted were denied.
So basically folks, FedEx will take your packages, not tell you if they notice any issues with it, take your money, encourage you to pay insurance, damage your shipment, and then not pay for the damages incurred because you should have know better. Consider yourself warned — FedEx customer service isn’t what it use to be. I am going back to UPS. It may be a little bit more but I received way better customer service and advice on how to ship my items.

I shipped a package here once and the service was very good. The workers were patient with me and they just did their thing.

Service was mehhhh.
Got the job done though.