Comcast Service Center

If I could give minus stars I would. Worst guest service ever! Had to talk to 5 people to find one that pretended to care. They sent a technician who came late then said this wasn’t his problem, it wasn’t on his route? Then why did you show up??? Go elsewhere, save yourself some hardship

Less than zero. It’s horrible that they have a monopoly. Day six, I’m still waiting for the cable guy. Oh, I get a call back. Every night a supervisor calls right at 5:00 to say not happening today. They give you fake names and return telephone numbers. Just the worst!

Charlie and Patty are the best! Too often do I go into service stores and spend hours, only to have people tell me that there’s nothing they can do, wasting time for everyone involved.
Not the case this time! They not only went out of their way to help me, battling both their own computer system the whole way, they were able to get me exactly what I wanted!
I know it’s not often you get to say that you spoke to Comcast and got what you asked for, and some may scoff that those seemingly minimal conditions warrant a 5-​star review, but Charlie and Patty’s patience and perseverance won me over.
Great job, guys!

I would give zero stars if I could. Comcast has poor service and the WORST customer service. It’s like they don’t even care. The other day a Comcast employee was on a pole outside our house hooking our new neighbors up I am assuming? Ever since then our cable didn’t work –and 4 days to get someone back out, (which also means our alarm system doesn’t work!) in the meantime they suggested getting a new modem. We had to turn ours in to get the other one. We realized the new one didn’t have a battery (and the one we turned in did) We went back and they made us pay $ 40 for a battery! EVEN THOUGH THEY TOOK OURS! And get this… they don’t even have them there! So I guess we will get us mailed to us in the next week. COMBATS YOU SHOULD BE ASHAMED OF YOURSELF. Disgusting business ethics.

Apparently the lowest rated customer satisfaction rating of any company in the United States. Even lower than the IRS. Well earned.

I was very frustrated with the excruciatingly slow DSL service from ATT Uverse. The upload speed was 1.5 Mbps and download was 0.8 at best. I was loath to go back to Comcast since service was expensive and not great when I used it about 6 years ago, but it was the only reasonable choice in my area. I was very impressed with the knowledge and professionalism of the rep at the Berkeley store. I got there at about 9:10 am and only waited 10minutes at most. She knew the products and answered my questions clearly and accurately.
The tech came three days later, on time and did a great job. I am looking forward to 75 Mbps upload and 10 Mbps download.

I’ve been here three times but during the weekday so I didn’t have the issue of waiting in the long line. I’ve experienced the workers to be friendly and do what they can. So if you don’t like what the policies or contracts Comcast has it’s not their fault, don’t blame them. Comcast /​Xfinity isn’t the best company but don’t bash this location for the company’s fault. I prefer this location than the one closer to me (Fruitvale) because they’re more pleasant.

the stuff is such a joke. One of the rep is racist and piece of shit. Mexican guy, ugly dick face, very irresponsible. like you own him 1 000 000 dollars. when he says“have a nice day“means YOU SHOULD shut the fucked up, not helping you to answer the question. He said: I am not here for helping you out into my face? I mean wtf??? Comcast sucks in every part of it. I am so glad I will not use your service again since I’ve been foolish in the past two years. F U COMCAST. I am so sick of it.

Horrible. Worse than horrible. Ridiculous

Service is poor.
Their employees read off teleprompter and have no clue how to handle the problems raised.
Not recommended

Inconsistent, incompetent and powerless staff. Without mentioning huge lines. If you can get it done on the phone just don’t go there.

At 10pm last night comcast will not let my desktop or my phone login to my email account. It began with my phone chiming over and over and OVER again because it was unable to login to my email account. There was no explanation, no reason given. After 10 minutes of entering my password over and over and OVER again into my phone, I started an online with comcast from my desktop to resolve the problem. I asked why this was happening and no reason given. It took over 45 minutes to set up a new password (it was not easy: don’t forget your niece’s name, even if you don’t have a niece!) and it finally slipped out that my password has been «compromised» somehow but no information about how or by whom. This experience is such typical crappy comcast customer service. They are inscrutable, indescifrable, opaque and monopolistic.

This is the worst ISP I have ever encountered. Connection is dropped several times per hour. Today I tried to log on to my email accounts and I get the message, «Welcome to Xfinity Activation.» Pingplotter shows packet drops all over the place. Stay away from this company.

Agree with all previous posters.
Comcast is the only legally incorporated business I know that gives you no written description of the services it provides. Every time I talk to them I learn that I am now on a different plan. The same day you get to talk to different people and they will give you different price quotes for the same level of service. They claim that they cannot give you a description of the service you are paying for because they don’t have a contract.
I have been forced by their technical support people to accept the on-​site visit by a tech and was told it would be free of charge if the tech does not find a problem inside my house. I ended up with the $ 70 charge which they refuse to remove from my bill. Needless to say, the tech did not find anything wrong inside my house and never resolved the problem outside the house.

I’d i could give you a minus review if I could. Comcast you are the worst company I have ever encountered. You don’t care about your customers, lie to customers, slow down the Internet if my payment is late.
A horrible horrible company –Shame on You!!!
Our internet went out the other day, I’ve spoken to 14 reps in 24 hours. Three reps said a tech would be out yesterday. I was told numerous times we would get a call back –All LIES! They claim we have leak and shut our service down with no warning. I’ve wasted an entire day waiting for them. We have no landline and no cell (we use a booster) plus no internet. One rep even said she issued a special ticket to expedite the service call. We pay them $ 3600 a year with bullshit VIP service.
Comcast must teach their employees via a script to lie and pacify customers. Half the time their accents are so heavy, I can’t understand them.
The sad thing is Comcast as a company DOES NOT care if you like them or not.
In the last 24 hours I have spent 5 hours on the phone with them getting nowhere! They couldn’t even accommodate us by changing the appointment to later in the day due to the Jewish holiday!!!
I’m done with Comcast and will be switching to another local provider where customers matter.

Dealing with this company is like playing D&D with a chaotic-​evil meth addict — nothing makes sense, they seem bent on making your life miserable, and no one likes them.
But they seem to have a monopoly and so we pay. Sad.

They are the champion of lying, changing the rate without notifying you, promising things that won’t happen (as lower rate). Their strategy is «charge higher until you quit» and «keep customers waiting until you get sick of them».
Someone should make a ranking of «The worst 100 companies of USA». I have no doubt that Comcast Xfinity should be the #1 of that ranking.

I turned in all of my comcast equipment in January, and was very happy to not have to deal with them again. Now 6 months later, they are sending messages that I have a telephone modem that I still need to return.
Thank you Comcast, the gift that keeps on giving.

Are you looking for a fast, reliable internet connection with great service and ²⁴⁄₇ support, all at a great price? Well, look somewhere else.
Their customer service is impossible to get through to unless you are a bum at home with all the time in the world and on LSD. You won’t like it but there’s no other option.

Let me be frank. I HATE COMCAST. They are awful.
So on a nice Saturday afternoon I walk into the store, and there is a long line. Great, this is going to be awful. To my surprise, the line actually started moving pretty fast. And the lady who helped us was very conversational and funny. Overall I am pretty happy with my experience at this store (I know, I’m shocked too).