CB2

I recently moved and decided to upgrade all my furniture. I went to several places for affordable but well constructed pieces. I found that CB2 offered the best price point and style for the money. I was hesitant about ordering online, so I went into the showroom. I visited 3 times over 2 months and I had a fantastic experience each time. First, there is dedicated parking, but it gets full, so a couple times I was unable to park in the lot. But I did show up on Saturday afternoons, so I guess that part is not their fault.
Each time I was in the store, it was very busy. A couple times I did have to flag someone down to help me. Each sales associate was friendly and took the time to answer my questions. One associate helped me to sign up for the credit card and clearly explained the terms of the card. He also helped me place a huge order for a bed, entertainment center, couch, dresser and night stand. 2 items were on backorder, so he told me that the warehouse would call me when the items came in. A week or so later, another associate called me to schedule the delivery. There was a slight mix up with my phone number, but I was assured that they would fix it. They scheduled the delivery (all day until 2 days before, where they give you a delivery window which is 2 hours in length).
The deliverymen showed up on time, and the pieces were all in perfect condition. The drivers clearly followed the special instructions that I put on the order. The dresser and night stand were customer assembly only, which was a surprise. The delivery guys did set up the couch. However, as it turned out, since the bed and entertainment center were on back order, I had not paid 100% percent of the cost and the items did not show up. I called the store immediately, and an associate found that my number was not corrected, and therefore I was not alerted that the full price had not been paid. Because it wasn’t my fault, the associate waived the second delivery charge and scheduled the delivery after charging me. The second delivery again went without a hitch (they were able to get it out to me within 3 business days). The delivery guys were professional and on time.
Overall I had a great experience with CB2. Although there was a problem with the initial delivery, I will chop that up to a mistake, which they were happy to rectify. The items on back order came in exactly when their system said it would, and I am very happy with the quality of all the furniture that I have bought (minus one star for the mistake). This is a fantastic company that makes quality furniture and care about the customer’s experience. I also think the sales associates are outstanding, both in person and over the phone.

Been here a few times and always a great experience.
The staff are really nice and helpful, and not pushy at all.
I really like the design aesthetic at CB2, but prefer the furniture at Crate & Barrel because the color selection and design tend to be more neutral and classic. Nonetheless, I always have fun browsing here after checking out C&B outlet, which is across the street. :)

CB2 offers a more updated design aesthetic than its older, more established parent, Crate & Barrel. Their stuff is younger, hipper, and trendier. Put another way, if Crate & Barrel and Ikea had a baby, it would would look like CB2.
But that’s not to say that CB2 is inexpensive; it’s not. So make sure you have that well-​paying banking or tech job before even considering furnishing your pad with stuff from CB2. Given that this is Berkeley, there is no shortage of you out there.

I’ve been here a few time and customer service is always awesome. I was here on Monday and Julia was a great help. Parking is a pain in this area during lunch time.

Had a great experience at this location with purchasing our couch! From first step in store — through delivery — the staff was very helpful and available to assist in any way. I had a terrible experience with West Elm and their delivery dept — so terrible in fact I will always shop CB2 before West Elm any day — especially for large (expensive!) items that need delivery! Thanks CB2!

At CB2, you can come up with some really unique items for your home. The colors and designs are really refreshing. It’s also always good to ask where items are manufactured. Many are manufactured in China, but they still have sofas that are being made in Denmark and now they have other furniture that’s manufactured in Spain. In addition, this store has the absolute NICEST staff on Earth! It’s a pleasure to shop there!

I’m a fan of this store even though I’ve never really bought anything here.
I mean, I think the young, newly graduated from college me would be dreaming about these furniture but lamenting that I don’t make enough from my entry level job.
Of course, now. I am a «little» older, a homeowner, and have decent wages but cannot justify having super low (but cool) couches which would torture me and my friends with knee and hip problems.
Such is the tragedy of life. So if you were smart enough to get a decent wage right out of college instead of trying to save the world in non-​profit wages, come here, you would love it.

CB2 is an affiliate of Crate and Barrel; a modern sister store.
I get CB2 catalogs in the mail. It’s nice to go to actual store to see items in person. It’s a nice store to walk through. The staff is helpful. I didn’t see an item that I saw in the catalog on the showroom floor so I asked an employee and they looked it up, and let me know they did have it in stock. I was able to purchase it and was sent to the back of the store (outside) to the pick up area. I rang the bell, showed my ID and they put the item in my car.
It was only shitty when I got home and I’m like shit, how do I get this inside now?
Which brings me to let you know– they have a home delivery option.

In an ideal world I’d have unlimited living space and enough disposable income to clean this store out. I’m a huge fan of their eclectic modern style, mixing clean lines and pops of colors to create a fun yet tasteful environment.
Service at this store, like many of the other CB2 locations, is outstanding. Employees are always engaging, helpful and more than willing to offer home decorating advice. While my apartment pales in comparison to the store’s furnished spaces, I’d like to believe that with the right pieces, my place can come alive.
I’d recommend trolling the kitchen section, as many of the adorable cups, containers and silverware are relatively affordable and oftentimes on sale. The furniture is a pretty big investment, but I’d like to believe that one day I’ll be lounging in my very own lobster-​colored sectional from CB2.

3 stars… those are for good interior designs for the products and the clients seem helpful. I asked about the 15% off for signing up the new account, she said no because the promotion ended and I have to wait until the next promotion comes up. I asked if she can have the manager overwrite it because of the amount that i purchased. Still a «no»…Next day, I went to Union Square. Bought it with 15% off… period.

Had a great experience in the store, fashionable, functional and moderately priced furniture. Customer service during our trip was personable, without being aggressive. My lady lost a check and we spent the next 2 days trying to figure out where it was. CB2 sent us a card snail mail with the check, see picture. I was blown away! So thoughtful and honest. Thanks CB2!

Super disappointed with my last experience here. I’ve been shopping here for years and have spent a ton for myself, gifts and also for photoshoots for various projects that I work on. I regret not having written a positive review in the past b/​c I’ve always kept coming back because they have great design, provide fun inspiration and have nice products.
But an associate made me feel so bad the other day. I tried to return a pitcher here that was actually a gift purchased from Crate and Barrel. I SIRI’ed the return policy for Crate and Barrel which read that you couldn’t return to the outlet, but I misunderstood thinking that I could return to CB2 [entirely my fault for misunderstanding.] I think part of my confusion was b/​c due to a lawsuit, I received a 20% off coupon for use at any CB or CB2 store … the coupon explicitly stated that I could use it at ANY of their brands so I must have made assumptions about the return policy as well.
Anyway, when I tried to return the pitcher to CB2, the response from the associate was «I’ve never seen this in the store.» and when I asked if I could return it, his condescending response was «absolutely not. Do you try to return old navy at Banana Republic?». I was so taken back by the sheer rudeness, for a moment I actually thought he was joking. What happened to «I’m so sorry, but we do manage these brands separately, so unfortunately you won’t be able to return it here.»
I’ve worked in corporate retail (merchandising, planning, inventory, distribution, omni-​channel commerce, marketing and more) for 15+ years and have done my share of comp shopping, returns analysis, store set up, customer service call reviews etc — so I’m no stranger to retail and all the backend systems … I personally don’t have a problem with the policy that I can’t return CB to CB2, but I was genuinely appalled by how I was spoken to and treated as if I’m stupid for even asking the question.
I have another photo shoot scheduled and why I was wandering the store for some props and ideas. Methinks I will not be buying from here.

Great experience every time I’ve come here. Employees are super attentive, extremely helpful, and they don’t pressure you in to buying. We had a couch and chair delivered a couple weeks ago from here and I was impressed with the caliber of customer service pre/​post delivery. It went down just like they’d said. Call within the next couple days to give your window, they arrived 5 minutes before their window, came in and moved quickly, set everything up, and called a couple hours after deliver to ensure I had a good experience. If I need furniture in the near future it’s going to be from CB2.

My CB2 experience was phenomenal! All of the floor associates were very kind and friendly. I had no intensions of purchasing furniture here initially, but the patience and service given to me was the deciding factor on taking the plunge on the Dual Pebble Tufted Sectional.
There were many sectional to choose from that it took awhile deciding which one I wanted. The CB2 team kept offering me spec sheets and fabric samples of each sectional I had interest in. That was great! I completely had no sales pressure at all. Believe it or not, I was lounging on various furniture for hours and never felt I needed to decide right then and there.
I’ve also walked out of CB2 and started browsing other competitors next door. I ended up returning because the designs here are simple and ageless. Upon my return, they’ve welcomed me back and I placed an order.
Team CB2 were all helpful and would like to thank all of them. I would like to specifically thank Christina R who processed my order. Her continuous attention is what you call real customer service.

I love places like this. Great pieces to decorate my apartment, especially the small hourglasses with black and green sand (separate, not together). There are some bowls I like and a few other items I might get for my place.
Lots of colorful items, good prices, friendly and helpful staff, and lots of room to roam around aimlessly.
Woot!

Stellar customer service, awesome staff! The furniture is cool, too, but, really: Incredible sales team!
Thanks to Florence and James at the Berkeley store, we finally have 4 (mostly) matching chairs from CB2! We picked out a set of 4 chairs from a new line, and had to wait for delivery of 3 of them. Unfortunately 2 of the chairs had some flaws in the stain, so we called to make an exchange. The 2 new chairs showed up, also with some flaws. James and Florence bent over backwards to make sure we were satisfied with our purchase. They were so professional, patient and helpful, they made the entire exchange process relatively painless. I cannot recommend the Berkeley store enough!
Overall, I love CB2: Great modern furniture, decent prices, much higher quality than Ikea or even pieces we bought from Plummers/​Scandinavian Designs. CB2 has lots of really cool stuff, but it’s the excellent customer service that really sets them miles apart from their competitors. Thanks CB2!

Came here looking for a bookcase and left with other amazing things instead.
I browsed around the store for about 5 minutes and was greeted by a sales lady. I browsed a bit more and then I was helped by another sales person, which made this trip great and made me want to stay and shop because they seem to provide good customer service.
I finally ended up buying 1 bike rack and metal wine holder for $ 87 with tax included, which I thought was a great deal.
I saw way too many things that I liked at this store and look forward to coming back and hopefully getting that bookcase I really need.
Thanks CB2!

Let’s take a test …
Pottery Barn: Crate & Barrel
West Elm: _​_​_​_​_​_​_​_​_​??
The answer is CB2! This 4^th street store is a modern and contemporary counterpart to the West Elm on Bay Street … with super friendly staff to boot!
I was casually walking around in the store looking for a sofa, and three employees (not just one!) asked if I needed help. Mike was especially helpful as he went above and beyond answering questions about the Cielo sectional.
He also informed me that every 3^rd weekend they have floor sample sales (from Friday-​Sunday) and that they mark certain items down (even 40%!). He recommended that I call the store to see what floor samples are available on those weekends in the event that I can’t just zip down to the store to check things out. This is invaluable information for shoppers who would like to save on key items.
The thing I appreciate about CB2 are the pops of bright color and slightly more kitschy offerings they have compared to the more traditional inventory at their sister store.
All in all, I enjoyed my visit to CB2. Thanks to the great customer service from Florence, Emma, and Mike!

CB2 is like the Crate & Barrel’s hip little sister. Most furniture has a minimalist, mid-​century modern aesthetic. The furniture is more expensive than IKEA but cheaper than Crate & Barrel. A nice middle ground for those younger people who don’t want the same IKEA furniture as everyone else. I picked up dining chairs ($ 149) and stools ($ 129) here. The dinnerware is pretty affordable, but the selection is not as vast as Crate & Barrel.
CB2 is one of my favorite stores to browse and I definitely prefer this location over the one in SF. The SF one is bigger, but the staff is much friendlier and helpful here. There is a private lot attached to the store, and I’ve been here three Saturdays in a row (new apartment) with no problems with parking. I docked a star because I wanted to see a dining table from the newest catalog in person and they said they didn’t have room for it. Although they offered to call the SF location to see if it was on their showroom floor, I didn’t want to go across the bridge just to look at a table I wasn’t completely set on purchasing.

Ah, to be 18 again. Getting ready for college. Furnishing my first studio. Wait, I’m not 18… not even close, in fact, I’m much closer in age to a Boca Raton condo than an Ivy League university. However, I keep thinking CB2 is targeted squarely to the fashionably trendy within the unformed minds of America’s youth. Either that, or it’s for people who really like cheap stuff that reflects the taste of someone who probably thought «Friends» and «Melrose Place» reflected cutting-​edge television.
In our current economic malaise, I wonder why Crate & Barrel felt a need to have this expansive store opposite their outlet in the 4^th Street shopping corridor. It also saddens me that CB2 replaced Cody’s Books, which symbolizes how blatant materialism has replaced literary enrichment in the increasing intellectual vacuum of our society. Granted Cody’s also sold Danielle Steele and greeting cards, but still, what am I going to do with a set of fluorescent blue martini glasses (see photos)? There’s also furniture and accessories most suitable for a dorm room. Enough said.