Car Craft

Marco and his team are absolutely gems. I got into a fender bender on my way up to the bay area to see my cousin. He was willing to work with me in every way possible. He was considerate of my time crunch and was willing to offer discounts whenever he could. He was so considerate of my needs and took the time to tell me everything that would need to be fixed with the car for insurance purposes but was willing to do the job based on what I could afford. I would highly recommend them to anyone!

Their service and the quality of the work was top-​notch. I was thrilled with my experience.

Our car was declared a total loss by our insurance company after an accident. We wanted to fix it and we took it to Marco at Car Craft after a recommendation from our mechanic. The car was in bad shape. Marco patiently walked me through all the steps and answered all my questions and subsequent calls. He was thorough and clear, professional, stayed in touch throughout the process and delivered on time and within budget. The car looks amazing! I HIGHLY recommend Car Craft to everyone I know who needs body work.

I’m happy that Car Craft is officially my 1^st Unilocal review. I really enjoyed my experience getting my car fixed up at Car Craft. I went in for an estimate because my Solara had a nasty paint chip that was growing. Even though Marco was not there at that time, the follow-​up calls showed that they wanted my business. Once Marco analyzed the chip on my car, he gave me an estimate and followed through with the price.
After a couple of days, the car body fixes were done as promised. The attention to detail was indeed crafty. My car looked beautiful, and I was proud of driving it again. All the staff were friendly and personable. It’s hard to come by great customer service these days. So, when you do find genuine folks who love their work and providing service, it is a breath of fresh air. I would definitely go back in the future for repair needs!!!

It is with great ease that I give 5 stars to this wonderful business.
My car was sideswiped while parked in front of my house, leaving it with a destroyed sideview mirror and the hull pretty badly scratched by the right front end.
I took my car here after reading previous recommendations and was immediately happy to have done so. Justine, who I spoke with first, was specific, thorough and kindly answered any questions or concerns I had. Soon after driving my car over, she estimated the repair would take about 4 days. Marco, the owner, came to talk to me soon after and estimated the same amount of time. I left the place feeling calm and knowing I could trust them to do a great job.
They called me a day ahead of schedule. Everything looking great. They took the trouble to take my car for an alignment! Wow, again, great service, great people.

Super friendly place. Good prices, great work. They even let me use their loaner van to get to an appointment. I would definitely go to them again. I wish I had found them earlier!

So good you’ll want to crash your car.
At the time of this review, Car Craft has 37 reviews on Unilocal and 37 5-​star reviews. So a few months ago a boulder jumped out at me (I swear) and banged in both passenger side doors and the quarter panel, which on my car wraps around the *entire* side. So it was a big job. Marco, the owner at Car Craft, was referred to me by the mechanic I’ve been going to for years. Word was they’re the best collision shop on «the avenue» (aka San Pablo Ave, a drag in Berkeley with lots of shops for all things auto-​related). Dreading the ordeal of getting a big collision job done, I called him up.
Car Craft did a great job and went above and beyond to make the process as painless as possible. Dealing with the insurance company was slow and cumbersome, but Marco handled everything with them and the appraiser directly — making my life a lot easier. He patiently kept my car in the shop for me and away from the insurance company (which wanted to salvage it…).
They did a great job, and my car looks good as new. The body work was excellent and the tech who re-​painted it did a tremendous job. My car also needed a new set of tires — Marco even took care of that by calling up different tire shops on San Pablo to get quotes for me, and taking the car over for the installation himself. When was the last time your mechanic ran errands for you.

I feel like lifting all the other five star comments after my experience with Marco at Car Craft. It is an «honest, helpful & service oriented family owned business that delivers high quality results». Marco was able to rescue my car from salvage loss by brokering with my insurance company, and for a price that was very reasonable. The car now looks perfect. The car had sentimental value to me so his efforts were especially appreciated. The personal service, competency, the integrity were so gratifying. Car Craft is far superior to any auto body shop I have used in the last twenty-​five years. I was led to Car Craft by a friend’s recommendation and so glad.

This place treats its customers like gold. The first time I had to go in since a bicycle ran into my car believe it or not. Marco fixed the problem and even worked on another bump without charge. The next time we were rear-​ended and needed a new bumper. Lots of attention to the customer. Marco and Justine are both very knowledgeable and accomodating. If you gotta go through body work this is the least painful place to do it.

Where do I start… Got referred to Car Craft through a friend and the service was amazing! An honest, family business, easy to work with, great customer service! I can’t complain my car looks like I just drove it off the sales lot and it’s almost 10 years old! Fell in love with my car all over again…
Thanks Marco and family for taking care of ‘Blue Boy’ when i couldn’t.

An honest, helpful, & service oriented family owned business that delivers high quality results. I haven’t had such a positive & personable interaction with a ‘business’ in a long time! I highly recommend Car Craft to anyone with confidence, knowing that they will take care of you with full integrity. Happy to have found them here in Berkeley.
They directly communicated with my insurance company, coordinated everything around my hectic schedule and made sure that all was fixed properly. Thank you.

Very high quality work. Even higher quality people!
I was about to take my car to get fixed at a shop recommended by my insurance because I thought it would be more convenient — I’m so glad i didn’t. Instead my mechanic recommended Car Craft and they were incredibly accommodating, coordinating directly with my insurance company and making sure everything was process correctly. I now recommend Car Craft to all my friends!

Very friendly service!!!

We got rear ended and our insurance company wanted us to simply call it a complete loss. I was referred to Marco at Car Craft and he was awesome. He worked with us and made it clear that safety was his priority. However, he also was not into wasting a car that could be safely back on the road with some work. He provided a good assessment and followed through. There were no surprises and we got our car back on the road. Great customer service, great prices, and great work.

Great shop, great service, great work!
Marco didn’t just do the work, he considered what needed to be done and presented options. He made sure the timing worked for me. I wasn’t paying, but he worked with the responsible party to make sure she was happy, too. I wish everyone understood customer service like Car Craft does. And the car, of course, came back perfect. Can’t recommend Car Craft enough!

Car craft is such a great shop. I feel so comfortable when I am here. Marco offered to come sit with me on my first accident. Both times, my car was close to a total and Marco saved my car so I could keep it. I don’t feel like just a number when I am here. This, by far, is the best experience I have ever had and my car looks beautiful!

I should have written this earlier in the year but I have a new car now!
My car was smashed by a Berkeley cop when it was parked and was nearly totaled. I let them know of my concern with just moving to the area, low on money, low on time (moving back to SoCal), and I had a lease without gap insurance.
With the help of my appraiser, a personally referral to Car Craft, I got my car back looking like I just drove it off the lot. Best part? Fernando was the biggest sweetheart and even took money off of my payment when I picked up the car. Truly made my day!
Best service ever!

Fernando was awesome and a decent person all the way around. He got the repairs to my Saab done in an incredibly tight timeframe, was on budget and even called me to make sure that everything was okay! Couldn’t recommend him more!

Fernando was so great to work with. He was very quick to respond both by email and phone. He was very professional and sincere! Even though my car needed a very easy fix, he examined a few things to prevent the problem from happening again. I felt like I was in good hands, and would definitely go to Car Craft again if I have future problems with my car!

I have an old car. It’s not fancy, but it’s the only one I’ve got. The car made a mega-​long journey from Massachusetts to California, and I went straight to the DMV for new plates.
Trouble is, the ancient screw keeping in my MA plates was rusted, and I stripped it pretty much immediately when trying to remove it.
I gave Fernando a call, and he told me to come by in an hour. He tried several different methods, and finally succeeded in extracting that tricky screw — it involved lots of WD-​40 and some tools I couldn’t identify.
When I need something bigger done for my auto body, Car Craft will be the first business I call!