Cal Live Scan

They were A+ with customer service… until I had a problem.
My agency required that I re-​do the fingerprints, because I had gotten them done electronically, and this was the wrong format. I called to ask the office if I could get «credit» for the re-​fingerprinting (the electronic version cost me $ 100, the new one was going to be $ 50), and they said, «oh no, it’s a fixed cost». And then they proceeded to offer me a discount when I was persistent in asking for credit… $ 10 off. What was that about a fixed cost, and why can’t you give me credit?
Oh, and did I mention that it was their idea to do the electronic fingerprinting?

So, I had to get fingerprinted for a school district and they failed to give me a live scan sheet which I found out about AFTER I went to CAL live scan. I tried to call the school district to fax it over however they were closed on A FRIDAY AT 1PM. But, instead of telling me to come back next time, the owners personally looked through their files and found a live scan form for the school district. Saved me the trouble of having to go pick up the form 1+ hour away! DEF recommend, the owners a really nice and the space is very clean/​organized.

Extremely poor service. I paid $ 90 to have fingerprints taken and sent to DOJ & FBI. They were declined due to erroneous scanning, with clear details describing how they were improperly scanned. The man behind the desk failed to take accountability for this and tried to charge me extra to have them re-​taken. When I had questions as to why I was being charged, he started yelling and accusing me personally. Worst customer experience I have ever had, these people are fortunate enough to be in a position where many aspiring professional students are coming to them out of necessity.

I have never had such an enjoyable fingerprinting — forget fingerprinting — I have never had such an incredible customer service experience in my life. The two individuals working here put such effort and intention into creating a comfortable and welcoming environment for their clients. It is tricky to find, but others have given suggestions for that — -just follow their directions and know the two people working here and the positive experience they will offer you is well worth it!!! Thank you to the both of you Peter and partner for the amazing work you do and the care you provide us!

The owners were friendly, knew what they were doing, were efficient, and gracious. Multiples times they expressed appreciation for doing business with them. The location is nice, easy to get to, and away from the city busyness while being accessible… easy parking.

I had to get fingerprinted in order to work in a public school. I felt kind of nervous for some reason (even though I have a totally clean record). The husband/​wife team could not have been nicer. I was greeted with a big smile, paperwork was done in seconds. The man did the fingerprinting, which was actually kind of interesting. I didn’t know that they have to do all your fingers, which requires the scanner to hold and move your hand. This may sound odd, but the guy was really gentle, as if he knew this could be an awkward scenario, but he went out of his way to make it comfortable. I was done in 5 minutes. At the end of the encounter, the woman gave me a ginger candy and another winning smile. Some of the best customer service I’ve ever encountered!

I want to do some volunteer work and the city (Oakland) requires a TB Test and a Live Scan. I shopped around (and drove around) to a couple other places on the list… They all wanted $ 50 and up for the service… you know $ 25 for the base then this extra and that extra… Cal Live scan only wanted the $ 25, had parking and was open on Saturday. THANKS! to Cal Live Scan.

They should get ZERO stars. The 2 individuals who were working at this office were RACIST, rude, and condescending. I asked for clarification of cost, and rather then answer my questions they proceeded to talk down to me as though I didn’t have a right to ask. They continued to say that no one has ever asked questions so I must be the one with the problem. I don’t know how much of the money goes to this agency but I hope this review prevents particular folks from giving them any business.

The couple who operate this business do a fantastic job. It literally took 10 minutes for me to be fingerprinted: DOJ and FBI. Finding this place was the hard part, but it is a gem.

It is so wonderful to have great service! The large building that you need to be buzzed in to makes you feel like you’ve got the wrong building, but once you arrive you are greeted by the very pleasant husband/​wife owners. The process was quick, easy and so pleasant. I would recommend anyone to their services!

Feeling like I had the wrong place, I stumbled onto a huge multi-​floor, upscale building. The place was empty. Upon entering I see a tiny woman waving to me in a brightly colored t-​shirt and said, «HelloooOOoOoo (with uppercase Os as changes in pitch).» She had the biggest smile and I felt like she was waving to me as if I was her friend. I waved back and matched her pitch changes, «HelloooOoOOo!» I couldn’t help myself but match her.
Up to the third floor she somehow disappeared and reappeared behind the front desk of a cozy 3 roomed office. Although she disappeared, her smile was still there –_​-​’. I smiled back. From there I felt like she and I were old friends. We greeted each other and within seconds. yes, I said seconds. She knew where I had grown up and why I was in Berkeley. Indeed, after that information, instantaneously we have become friends. I can’t say the same for the man because he was more quiet and just took over my hands. With gentle handling and a stoic face, I found the possession of my hands as soothing. At last, I don’t have to make any decisions or think. My hands were in his hands.
When I left, I walked out feeling like a huge and tedious task became an accomplishment that had long been overdue. In and out in under 10 minutes, this live scan place is a place where you’ll leave with a smile. If I ever need a live scan, I will be back to this mom-​and-​pop office. And remember to say, «HelloOoOoOoo!!!» You just might find a friend. This approach may not work in other areas.

I never thought I would have to get a background check (I was applying to a job overseas), so I didn’t even know where to look when I was told that I needed to get my fingerprints rolled.
Simply put, I am not happy that I came here to get them done.
First of all, I only needed one fingerprint card. They did two and charged me for both. When the man was rolling my prints, he kept telling me to relax and so I figured that the first fingerprint card was just done badly and so that is the reason he took out another one and made me roll my prints again. (Either that, or perhaps that was the normal procedure? I wasn’t sure because it was my first time having to do this.) Either way, at the end of the procedure, they charged me for both and at the time, I thought maybe it was only fair to be charged both (even though I didn’t think a card and ink amounted to that much money), so I paid and thanked them.
Now, after having done that, and thinking that all was okay, I get notice from the FBI that the «QUALITY OF THE FINGERPRINT CHARACTERISTICS IS TOO LOW TO BE USED.» Excuse me? So, not only after swindling me by making me buy two, BOTH of the fingerprint cards are not up to par for the FBI?
So now I have to go get my prints done AGAIN and there is no way I am coming back here when all they did was make me pay more than necessary for TWO CARDS that they didn’t do right in the first place! I didn’t pay that much money in order for neither cards to go through!
So even though the people running the place was nice enough, the quality of their work is shit as far as I’m concerned. (Also, I’m still not convinced that I was not swindled.) So my advice is, DO NOT COME HERE.

I was sent here along with my coworkers from my job. The Asian man was EXTREMELY rude!!! I have skinny fingers and for some reason my fingerprints were not showing up clearly. He yelled at me for not cooperating. WTH? How am I not cooperating? I was doing exactly what he was saying. He yelled at me to come back later and tried to help my coworker. My coworker said NO she would not cut ahead of me. He then rolled his eyes and put some corn husk oil on my «too skinny fingers» to make the prints show up muttering under his breath the entire time. Stay away. This man is simply mean!

Super simple. Just hand them a form and they know what to do. It took about ten minutes and cost only $ 25. I never thought I’d be writing a review for a fingerprinting service, but going here was one of the simplest things I’ve ever had to do.

This place is miserable. It’s overpriced and the people don’t speak English.
They refused to help myself and my friend. The woman even questioned his criminal record!
They told us they could not help us and told us to go to the Oakland PD instead.
I hate being BS’ed. Do not give them your money.

I had to fly in from out-​of-​state to get my fingerprinting done. Many sites boasted that they were open on Saturdays on the Live Scan website, but when I called they weren’t actually open. Cal Live Scan was open, just as they said they would be (always a good idea to call ahead to confirm)! I was the only one there, so the process was under 5 minutes. Price for my printing and background checks were $ 76, which was the same price at other places for the license I was getting (price of rolling, DOJ, and FBI). Convenient location, plenty of parking around, and friendly couple running the business. If I need to get scans done again, I’ll be sure to go here!

THE place to go for Live Scans. I needed to get a Live Scan for some tutoring I am doing, and I was in and out in 10 minutes. The employees/​owners are incredibly nice and helpful.
Also, the building is really ridiculously nice. You won’t feel sketched out — it’s in a nice neighborhood, and there are lots of 2 hour parking spots around.

I’ve done livescans over 5 times. It’s a hassle, and my fingerprints are light and can be difficult to scan sometimes. But this time it was a breeze.
The couple who run the place are really sweet people. They were warm and pleasant, and I told them I would recommend people to their place.
It was also great that they allow walk-​in, and there is plenty of street parking around.

I’m a little weirded out that I’m writing a review for a LiveScan place, since the whole process of getting documented and fingerprinted by big brother creeps me out.
I had to do it to get my Alameda County EMT cert, and this place was super close to my house. The couple who run it were super sweet, I didn’t need to make an appointment, just handed them the paperwork and was in and out in about ten minutes.
Also, the building they are in is deceptively bland from the outside, but on the inside is actually pretty pleasant, architecturally with a giant skylight through the center. Nothing to do with the business really, but I think if more government-​type-​services were in less-​government-​type buildings everyone would be a lot less cranky.

Although I hope to never have to come again in the near future, if I ever need to comply to strict government demands just to lend a helping hand, I would come back!
I made an appointment, but I came an hour early. I was the only one there. I doubt the guy on the phone even jot me down in his non-​existent planner. But I’m sure he just said what he needed to say over the phone just to make his customer happy. And I am a happy customer.
The whole process took less than 5 minutes. He kept telling me to relax because for some reason, I was really tense. I did the best I could, but he was wearing latex gloves, which make me feel funny. But I can never complain about good germ-​protection practices.
The nice lady told me it’s usually $ 50 – 60 but she’s only charging for $ 25. I don’t know what to believe, since everyone else seemed to get that deal.
2855 Telegraph is the safest building I’ve been to on Telegraph. Nice, clean bathrooms too! If I ever needed to stop to use the restroom, I would just walk in here.