Berkeley Touchless Car Wash

The wash was ok. I got the works for $ 33 which left me with streaks on the windshield and no scent (I requested pine)… and almost in a car crash.
When I drove off the lot, I noticed that my rear-​view mirror is off, so I went ahead to adjust it and it fell off completely!!! Rear-​view mirror is my best friend. Without it I got completely flustered driving down Fulton street.
My next thought was to pull over and try to fix it myself. I quickly realized that Fulton is too busy with not enough shoulder room, so I decided to turn right to the first street I saw not realizing it’s a one-​way street and I’m not going in the right direction.
I almost crashed my car!
So I went back to the wash to have my mirror put back. NOONE, including the manager said «I’m sorry» or something along those lines. No-​one seemed to understand why I may be flustered, that it’s not just the mirror that fell off, but rather that it fell off while I was driving and the possible consequences of that.
To top my experience off, the tall white guy gave, who books the cars for the wash (the one who gives receipts) gave me attitude as I was driving off.
I don’t think I will be back.

I was going here for years because it’s convenient, until I finally decided no more. I wasn’t getting my money’s worth & they were doing a horrible job. It’s expensive & they just run the vacuum across a few times without even trying to make sure it’s clean. Don’t waste your time… My new favorite spots are Clean and Classic car wash and People’s car wash. It’s only $ 20 — $ 25 and they detail it like crazy. They actually want you to be happy with the service they provide!!!

This place was my go-​to until today. I have been coming here for years with no real problems, but today was different.
I pulled up, let the attendant know which wash I wanted and got out of my car to leave the keys in the car and get my dog out to go wait in front per usual. I was welcomed by a huge slash of soap and water to my face. The guy on the other side of the car apparently didn’t notice me and started spraying the car. The attendant saw and came to me and said «I told you to stay in the car and pull up behind the car in front of you.» I let him know that I did that, and was getting out of the car and leaving my keys. He let me know that I would have to drive my car into the car wash, and that I had the option of leaving the keys to get it driven in for me. I asked if the process has changed because I have never driven my own car into the wash and I’ve been coming for years.
He rudely and condescendingly repeated «Just like every single day, pull up to the wash and go through, just like every other time.» ??? Alright… I was clearly confused, and he didn’t even apologize for me getting sprayed with soap and water.
Super frustrating, and I probably should have just left right there and then. To top it off, there was a lot of foul language and yelling/​screaming by the folks washing the car. It was all in Spanish but being fluent in Spanish myself it was pretty uncomfortable hearing that type of conversation being yelled across the lot between many people.
I won’t come back, they’ve gotten way too expensive anyway.

I have to echo everyone else’s comments, this is the LEAST thorough car wash I have ever experienced. Terrible attention to detail, still mud and dog hair and dust all over and they clearly gave it only the most cursory vacuum. Absolutely not worth it, in fact, I think it has gotten worse each time I’ve tried it.

Most horrible car wash I’ve ever had. Left with my car just as dirty as I brought it. I usually let small things slide but when there is still mud on my mirrors and doors after paying 45 dollars I couldn’t help but ask for a manager and request a refund.

Terrible! I used to love this place, and they did a thorough, very good job. The past two times I’ve taken my car there, the work’s been sloppy (small side windows left dirty; water still dripping on the back window and spots on the side windows; windshield wipers turned on so that when you start the car, they sweep and streak the windshield… and today, the absolute worst: some sort of godawful heavily floral fragrance product that left an annoying, cloying stench in the car that it’s going to take a long time to get rid of). The cherry on this pile: the new charge for the basic wash is now $ 25.95. Never, ever again!

This is my favorite car wash in the area. The prices are reasonable and you can buy multiple washes at a discount which I really should do.
If you fill up with a wash the gas is a bit cheaper. There are lots of chairs in front so you can sit and wait.
Last time I was there I asked them to vacuum under my back seats that flip up and the did that in addition to vacuuming the seats. The interior was wiped out and vacuumed thoroughly. The windows were really clean.
They are usually done in about 10 minutes because they have so many people at work.
Be sure to leave s good tip.

Avoid this place at all costs, because there are way better car wash services at lower prices just a few miles away (i.e. People’s car wash in Oakland). The car washing services were quick, but that’s because they didn’t spend enough time getting rid of the most obvious stains — like the windshield. My homies vehicle had suffered from the mess of a flock of pigeons, which is why it was necessary for a surface cleaning. The interior was fine because he had gotten it cleaned at this same venue before, although I must say he won’t be taking his business here again. I suppose utilizing both machine washing and hand washing wasn’t enough to remove a small smudge of bird poop from the windshield. But both cleaning methods managed to cause a few scratches on the right side car door. Unless they wiped off the dirt that covered the scratches, but I don’t think that’s the case. That being said, avoid this place if you wish your car to be completely clean, without uncovering (or creating) scratches on your vehicle. Believe me, your ride deserves better.

Yet to have a good experience. I hate giving one star it takes a lot to get it.
Wash is rather pricey as its the only one around and they know that so they charge for it. As most reviews say its the only spot thats why they come.
Quality is crap and people just don’t care.
I now go to Ken betts on piedmont, way better.

I spent $ 20 to get my paint scratched up. Do these people lather with embedded sand?

Terrible service. We did a Ultra Car Wash and they did such a poor job of cleaning the car. The inside of the car was dirty, with coffee spills that they did not even clean.
When we pointed it, the Supervisor said that this is all they can do and this is business the way they run it. Such a horrible attitude. I will never go back. If you need anything more than just washing the outside of your car don’t go here.

I have taken my car here several times since I bought my new car. The experience that I will write about is how this company rectified an issue in the most appropriate way.
Far too often, people want to write scathing reviews but I use Unilocal as a sound board to give credit where credit is due and share positive experiences because each experience is our own.
I took my car in to get the most expensive wash and I have to say it was worth every penny. My car looked as great as it did when it rolled off the lot brand new. However, at some point I noticed that my floor mats were missing.
I called the next morning and left a message for the manager to call back and a few hours later I spoke to him. He asked for me to look for the missing mats in my trunk and asked if there was a chance they could be in my house. Since I was at work, I had to find the time to look in my trunk since I knew there was no chance that they were in my house.
I can’t remember when I called him back but he said he had spoke to the person who cleaned my car and that person stated that there were no floor mats in my car. Now, at this point, it could have gone very south. I assured Christian, the manager, that my brand new car came with new floor mats and that was not the case. Christian took responsibility and stated that they would replace my floor mats. I also took my own responsibility and chose to have a good attitude during this process. I think that being nice to people goes a long way. Maybe if he or I didn’t have a good attitude, it wouldn’t have turn out the way it did.
Anyway, Christian asked for my car’s information and ordered the mats either that day or the next. I drove there to thank him in person for replacing my mats. He kept me in the loop as to when my mats were ordered and when they arrived. That whole process took about a week and a half. I got my brand new floor mats today that are exactly the ones that came with my car from the manufacturer and they installed them for me while I pumped my gas.
Lastly, after all was said and done, I got a free voucher for a car wash. I think that this incident was handled appropriately and can’t thank Christian and everyone that I talked to enough. I can walk away from this experience in a positive way and will return again.
«You cannot stop the waves but you can learn to surf» — Jon Kabat-​Zinn

I’m writing this review while we DRIVE THROUGH this $ 30 car wash place. If we didn’t have a pre-​purchased card for the service we would turn around right now. It is RIDICULOUS that we should have to drive through for this expensive car service. That is what you do for a $ 5 car wash, not a $ 30 car wash. If they don’t fix this issue soon, we will stop coming here as soon as we’re out of pre-​purchased car. Unacceptable and poor business form on their part.

Fast, sloppy, and overpriced. I got the $ 40 car wash. They were finished much more quickly than I expected, and after I got my car home I noticed lots of places inside and out that they had missed.

Worst car wash ever. Did a horrible job, car was still dirty. Told they guy and he didn’t care. I expect better service and a clean car when I pay $ 40 for a carwash. Don’t come here.

I recently purchased their $ 40 car wash service. After leaving, I noticed a large wet spill that smelled sweet almost like the smell of soda on my passenger seat, which by the way my car fabric is a light beige color. I called them right away and informed them, at which point they asked me to come back in and speak directly to the manager.
The manager was abrasive and rude stating that no way did his workers cause the spill. It was plain to see that he wasn’t going to admit fault and carelessness. I wasn’t asking for my money back I just wanted them to fix the issue they caused but instead he was fully defensive! Lastly, he said my seats were dirty, which isn’t the case because it’s a light fabric so they do tend to stain easily. I told him I had it detailed 3 months ago and he said they did a «shitty job» in front of my 5 and 7-​year old daughters. He was so unprofessional! I take my car here because there’s no other place in Berkeley but there is a carwash on Peidmont Ave off of Pleasant Valley Road at the Chevron station in Oakland/​Piedmont. That was the final time this place gets my business!

It’s expensive so I really had to watch to see they did a good job.
They left smudges on the door panels and when I asked them to complete the task, they tried to use Windex on my door panels to clean them! WTF
So I had to find someone to use the proper cleaner.
Seriously, don’t leave until you ensure the job is done right.

I lived in Berkeley for years and always got my car washed at Touchless. I always found them kind, respectful and helpful. The only time they missed something they immediately fixed it for me when I pointed it out. They regularly performed above and beyond to get icy stuff off the car and even removed a bumper sticker for me once.
I am now in San Jose and have been for a few years and I have not found ANY car wash that is under 60 $ that does as good as a job as Touchless used to. I miss them all the time. The place that compares to them here is Classic Car Wash. They charge for EVERYTHING, even removing bird poop! on top of what they already charge. They are slow and miss details constantly.
Touchless was amazing!

The attention to detail in thouroghness at this at this car wash suck. I have gone there 3 times in the past 2 months and I always find dirt or areas that still need vacuuming. A typical wash is $ 28 and doesn’t even include armorall!
If you want a great hand wash for the same price I would suggest that you go to Bubbles Car Wash in Richmond. They include interior air blowing, amorall, wheel bright, and a fragrance.

I need to revise my previous good review. For a place that has a dozen people work in the process of cleaning your car, they still left hand marks on the doors that I asked one of the guys to come back and clean, which he tried and failed. I had to go home and do it myself.
It’s an expensive wash to have it come out partially unfinished. They need a supervisor somewhere who does a final check or something as the marks were quite obvious.
For $ 31.95 I don’t expect the car to be detailed, but this is a basic part of a car wash.