Berkeley Goodyear

The service was great. I had a nail in my tire and was told by the dealership that it couldn’t be repaired. They were able to repair it. I was told that the repair would take about half an hour. It was done early. The staff was courteous, professional and fairly priced. Most importantly, I didn’t feel like I was being taken advantage of and felt that I was a valued customer.

Ronnie is awesome. We thought both the headlights were out but turned out to be just one. He helped us right away. He was very efficient and was really nice. Great customer service!

Just got off the phone with an employee, wow, rude and completely unprofessional. The guy was talking to me like he was doing me a favor. I was going to take my car in without reading the Unilocal reviews, good thing I didn’t. Work on your customer service, it’ll go a long way.

These people clearly dont care about their customers. Wasted my time twice. Avoid at all costs. I don’t trust them

Honest and speedy, great customer service. Ronnie helped talk me through what my 24– year old Corolla needed, other than new tires. He special ordered the tires, got them in next day and an hour to install and align .
Will certainly consider going back for other services.

I’ve had a Mercedes for the past 10 years and they cost SO much money just to go in for all their BS services. Service A, B, C etc. Mercedes claims that the message light will not turn off unless you go to a Mercedes dealership. All I can say is this Goodyear knows how to turn that light off and give me all the same services for WAY less than what you would pay at the dealership. If you go to the dealership and fall into their «Service required» trap, you are definitely just getting ripped off. I’m only coming here from
now on!

Incredibly frustrating experience.
I brought my Saturn here after one tire was falling apart. I knew my car was struggling, but figured it could limp through another few months. They persuaded me to get used tires and replace them all at the same time, which I figured made some sort of sense. They «ran out of time» to align the tires, and I was grateful to them for fitting me in at all, so no biggie, right?
Take the car in to get aligned and discover that the underside is dangerously rusted out, to the point where the wheel could *snap off at any time*. Gee, that might’ve been good to know when they replaced the tires, huh? So now I have to junk my car, and I’m $ 400 out of pocket for these tires. I’m really pissed off. I will encourage others never to go here, because that’s just messed up.

Excellent customer service!!!
The manager Ronnie was extremely helpful and honest about my car’s needs. I went to Firestone first and they give me an estimate of about $ 700 to get four tires replaced, alignment, check the breaks, and give a diagnosis (since the check in light was on) I personally did didn’t like how they talk to me and how much they were charging.
I got my diagnosis, a good quality set of tires, alignment and break adjustment for far less than Firestone. AND I felt like the manager was honest straight forward and willing to work with my budget.
Thank you so much for the service. Plus the work was done in less than two hours.

100 bucks for oil and filter change? And how about an air filter change at 6000 miles on a brand new car? I don’t think so.
Berkeley Goodfellas is more like it.

Summary: three hour oil change
What was supposed to only take 1 hour took 3 hours out of my Saturday. They didn’t even start working on my car until the time it was supposed to be finished. Employees did not care about how slow their service was and still tried to upsell me tires. This place is the worst.

I bought a Groupon for 3 oil changes for $ 55, which sounded like a great deal, but it actually wasn’t that cheap because you also have to pay a disposal fee every time. Oh well.
They do oil changes by appointment, but you can also call them the day-​of and ask to drop in if they’re not too busy. Each oil change took about 45 min to 1 hour.
I am thankful to Berkeley Goodyear, though, because during one of the oil changes they were inspecting my car & found that there were problems with 2 of my brakes.

Check it– One week and one day ago I had a flat tire. Screw in the corner between the thread and the sidewall. Couldn’t be plugged or patched. BUMMER DUDE!
I’m at the Valero in Berkeley trying to fill up the tire with air to no avail. So in a pinch I limp my car across the street to the Goodyear. They’re famous, right? They’ll be able to help me, right?
Kinda… I told the service manager my situation. Once they saw that I needed a new tire I told them I’m kinda broke, but still desperate.
«Well, I guess we can see if we’ve got a used tire in the back.» He said begrudgingly. «What’s the damage on the tire?» «45 bucks.»
I grabbed the wheel lock key from the wheel lock key holder above the spare tire in the trunk and handed it to the tech and let him get to work.
No big deal. Now I’m on the road.
6:48am Wednesday morning. The used tire they sold me is flat! WTF?
Look, I get it, they gave me a used tire. Nbd. They don’t last very long and aren’t guaranteed for that reason.
I pull into a gas station in SF where I got the flat. I grab my spare out of the trunk and all the essentials and prepare for what should be a simple ten minute fix.
NO WHEEL LOCK KEY!!!
My tire was stuck and I was in a jam. I ended up getting help and got taken care of but the reason for my bad review was that when I called Berkeley Goodyear to ask about my wheel lock key, the service manager said «Before you left, my tech handed it to me, and then I handed it to you.»
What? Did this guy just try to convince me of some shit he just made up to cover his ass and expect me not to be aware of it and also not to remember what happened a week ago?
The place works in an emergency, but so does toilet water if you’re stuck in the Sahara desert.
Dude treated me like an idiot and that bums me out.

I had a terrible experience that last almost 2 hours! I scheduled an appointment for a 9am oil change which was going to take 1 hr. I dropped off my car and returned a bit after 10am to pick up my car, only to find out that they do not have the oil or air filter for my car’s make and model. How can they be so unprepared?
Then, my car wouldn’t start! They told me my battery was probably old (which is not true), but the owner later admitted that they mistakenly kept the car running during the two hour oil change: how irresponsible and negligent!
Never coming back.

Went here for an oil change with a groupon today. It ended up costing $ 30 after other fees and the manager was a little put off when I asked what the other charges were. As far as I can tell my car is good but it took an hour, kinda long for an oil change. I probably won’t go back without a groupon unless they get better at customer service.
Edit…went back for my second oil change and the customer service was better. I went really early in the morning on a Saturday as I couldn’t get an appointment after 3 on a weekday.

Great place to get your vehicle serviced. I always receive great customer service with a smile.
Thanks, Berkeley Goodyear for keeping my vehicles in tip top shape !

They were very nice and go the job done efficiently.

Got excellent service the first time I took my car in for an oil change at Albany Goodyear and kept taking all my cars to them. Ronnie and Ben have been super helpful over the last couple years. Now that Albany Goodyear has shut it’s doors, I will take my cars to the Berkeley location. It’s a little out of the way but totally worth it to work with these guys. They never suggested I do things to my car that weren’t needed. I was told once that my car would need a new belt soon. I waited a few months and was reminded again that it was needed. At that time, I asked them to go ahead and do it. I’ve taken my car to the dealership for services and Goodyear is about half the price across the board for any and all services including brakes, transmission fluid flush and oil changes. Definitely recommend Goodyear and especially Ronnie and Ben.

These guys fixed a shimmy by replacing two front tires and doing an alignment. I paid Midas to do the same thing a couple months ago and it was a waste of money. My car is running smooth as silk. Vey happy with their work. A little expensive, but they did as they said they would do, and I’m totally happy.

I talked with Ronnie about replacing my tires which were showing serious signs of wear on them. After «quoting» the best price I could get at a competitor, I was quoted a «better» price and a better, «goodyear» product.
So hubby made an appointment and they were there waiting for him. He arrived home with his new «goodyears,» balancing and the alignment (don’t kid yourself, if you don’t align your car after you get new tires, they are going to wear out faster) and a big cheesy grin on his face.
Thanks Ronnie and Team Goodyear! I am very happy with my new tires and the way my car is now riding. Ronnie was super professional, patient and friendly.
So call Berkeley Goodyear and ask for Ronnie.

My one star pertains to Ulysses, this Goodyear’s so-​called manager. A week ago I had a horrible tire blow-​out, and called several stores (Goodyear and others) to ask whether they had my specific type of tire. The four or so other stores all advised that they were out of my tire, but could order it and have it for me in a day or two. When my hubby called this Goodyear, Ulysses specifically told him that he had my tire in stock, and based on his representation, I drove all the way from where I’d blown out, to this Berkeley location — a dangerous and slow trip because of the little donut spare I had on my car.
I got there, and Ulysses — LAUGHINGLY — told me that he’d call the HAYWARD store so the tire could be LOADED on a truck and perhaps arrive at the store IN AN HOUR OR SO. I asked him about the discrepancy between this new development and what he’d told my husband, and he just laughed. I called him on his lie and all he did was laugh.
And the rancid cherry on the top of this cake? This a$$ wouldn’t even give me the key to the ladies’ room after I told him that I didn’t appreciate his lying to my husband about the availability of the tire, and that I wouldn’t have made the lonnnnng trip over to his store if he’d told the truth.
Unprofessionalism to the umpteenth degree — AND that a$$ tried to overcharge me on the tire as well (all the other stores I called gave me prices between $ 120-​$ 150, and he quoted prices over $ 200).
Priceless. Avoid this store — and ULYSSES — at all costs.