Alta Bates Summit Medical Center

All I can say is that the team at Alta Bates Labor in Delivery is outstanding. Thank you Desiree for your perseverance and professionalism in triage. Thank you Shyla for your 4 AM alertness. And a big big hug to Mrs. T who literally stayed by my side for 10 hours and made it her work to be my guardian angel through a terrifying experience. I have never had such stellar care at a hospital ever and I am so so grateful for everyone’s hard work and attention.

Went for an ultrasound appointment. Friendly staff, clean facility and fast service. Highly recommend.

This place is terriable the nurses are rude and so are the doctors ! They all act like they hate their job
If your sick dont come here !
If I could give zero stars I would

I went to ER because I was in so much pain due to a medical condition, I thought this is how you could die… I waited for about 2+ hours (defeats the purpose of being «emergency» room, I think) in a chaos of crying babies, a very old woman screaming in pain, etc. I asked for a pillow because I could not sit straight in the hard, cold, butt-​painful chair — and I was given rough and hard towels. Why. I thought I asked for pillows. I was finally let into one of the beds and after half an hour wait the doctor came in and gently pressed my shoulder and said I needed anesthetic shot. I was smart to ask for the price which was couple hundred so I refused. He prescribed me hydrochodone. A few days later I realized I was charged 800 for the «ER» visit. HAHA. First of all, it wasn’t ER, it was 3+ hours of hell that only worsened my pain, so you can’t charge me ER price. Also, I do not think pressing somebody’s shoulder and prescribing pain killer warrants my 800. If it is that easy then I could be a doctor, too! I mean, I didn’t even get the anesthetic shot to save money, you know… If I got the anesthetic then it could have been 1000+… Hell no… I could have justified the price if I was treated within 2 minutes of entering ER, rather than 2+ hours, you see what I’m saying? There is a reason I chose ER and that was because I was dying in pain. So I think you should change the name from «emergency room» to just «room» so innocent people like me can go to real emergency rooms rather than your «room.» And don’t call it ER, just call it «R.» Forget about the extra «E.» I don’t want to be mean here or accuse anyone but I just want to protect against the sick people in emergency and also indicate that when you are treating life and death you might want to ensure sufficient staffing… Anyway my point is, don’t go to their ER (aka just «R») if you are in an «emergency» and need urgent treatment. But then again, Idk, maybe all American ERs (Rs) are like this?

I work across the street. Their food is disgusting and customer service is terrible!!! I would give a zero if I could

Lets start with the fact that Alta Bates Labor and Delivery Ward and Sutter Health Billing department in Roseville is extremely incompetent it is dumbfounding and epic.
First I pre-​registered not online, but in person in Roseville and in person at the hospital prior to my labor and delivery at Alta Bates/​Sutter Health in Berkeley CA. I not only verified the correct mailing address and medical information a dozen times but called numerous departments that I had seen for my high-​risk pregnancy and made sure everything was perfect.
Somehow during my admittance to labor and delivery at Alta Bates someone changed all my information and inputted an address that does not even exist on Google maps, then changed my medical member number to one that does not exists and started spreading the incorrect information like wildfire.
Then to make matters worse they refused my labor and delivery requests for a doctor and ended up endangering my child’s life and then giving me an emergency C-​Section. I will spare you the gruesome details but my life and my child’s life are forever damaged and changed because of Alta Bates /​Sutter Health in Berkeley CA.
I spend my days at follow-​up appointments due to the trauma during labor and delivery or on the phone almost daily with multiple medical billing departments correcting their mess of mistakes and issues.
My life is a personal living hell thanks to them and I have called them weekly asking them to correct the medical billing information and my address, but it seems no one can actually figure out how to make this happen. I have to recall weekly to change it again and again. This still does not correct the fact they have sent my accounts out to numerous parties incorrectly causing a larger issue by billing the wrong insurance and sending information to an address that does not exists.
I wish I never had my baby here and encourage anyone and everyone to go to UCSF. Alta Bates will harm you and your children after they make your life a living hell through the incompetent medical billing department that cant seem to input simple data correctly.
Thank you,

Hands down… best place to deliver a baby. They are pros from the docs to the RNs. THE BEST!

The staff members are polite and professional, but watch your wallet if you don’t have Cadillac level health insurance.
My doctor ordered an MRI with MCMI. The allowed charge with Anthem Blue Cross was $ 3,178. Ouch! But, I needed it and assumed this was the going rate.
When I got a repeat of the same scan four months later, I decided to try an alternative provider, Norcal Imaging. Surprise, Surprise! Anthem’s allowed rate for Norcal for the identical procedure was $ 770.
MCMI is a Sutter affiliate and is part of Alta Bates Summit. I guess that explains why they’re a high cost provider. It’s really difficult to do comparative shopping for these kind of expensive procedures. Anthem and MCMI are in collusion here and I’m not sure which is worst.

Our baby’s delivery went flawless at the Alta Bates child delivery center. They have the most state of the art operating room and birthing areas. We had complication before the delivery so my wife had to have a cesarean section, but their skilled nurses and doctors watch over and checked up after the procedure left us with feeling of comfort. A definite have to for anyone who is expecting soon they must be the best delivery hospital in the bay area.

my doc told me i needed to get a mri. i told him merritt alta bates was closest to me.
the drill (getting an appointment) for mri.
–doc needs to make an order to blue cross, then authorize it
–anthem blue cross needs to acknowledge and authorize it
(anthem has a note– though they authorize it, it doesn’t mean they will pay for it.)
–called merritt to make appointment, forwarded to mcmi. was told they got order but no authorization. was also told there are 3 mri units at merritt. maybe order sent to wrong unit?
–called doc’s office, was told authorization to mcmi will be sent.
–received 2 authorizations by mail from blue cross, 2 different locales authorized.
–2 days later, called mcmi again, told authoriztion not received.
–faxed over my blue cross authorization to mcmi, twice
–got call from mcmi shortly thereafter and got appointment
–got call from mcmi morning of appointment saying computer down, appointment rescheduled for later in the day.
the drill at mri
–take off all clothes, especially metal objects. put on cloth wraparound.,
–given putty earplugs. warned of «loud noise» was told i would be bombarded by loud noises and lights for half hour. i should signal if it became unbearble.
— i asked «ok if fall asleep?»
–they said «yes»
–i laid down on a narrow surface within a circular enclosure. what followed was a series of lights and sounds designed to create images of the innards of my body.
–yes, i felt sleepy afterwards, guess i did take a nap.
post mri
–mcmi was quick and helpful when i needed films to bring to a neurologist. (blood clot? slipped disc?)
–would highly recommend them should the need arise. very professional and helpful in gliding one thru the health care maze.