De Mauro Towing

Have used De Mauro Towing twice now as a AAA customer. Punctual, caring, and tremendous customer service. Edwin was great. Very professional and friendly. Brand new equipment. The owner personally followed up to ensure I was pleased. I would definitely use them again and recommend them to anyone looking for a highly reputable towing company.

Got a flat tire and had to call AAA. DeMauro Towing called me right away and told me that someone would be there soon. Dominick was the driver who came. Instead of replacing the flat tire he checked to see why it went flat. He found 2 holes from a nail and a screw. He plugged the tire, inflated it and then checked the air pressure in all of the other tires.
Dominick was extremely helpful. We were very happy with the service.

Kevin, the tow truck driver for De Mauro was very kind, and very helpful. My car
would not shift into park and i was stuck in my driveway which runs downhill.
He was able to load it on the truck and when we arrived at the dealership
he actually drove the car into the shop and explained what the problem was
as i was filling out the paper work. Great customer service !!!

I would give more stars, because the person that came to rescue me was very nice and professional and on time, but after he took my car, they lost it, my dealer did receive it till late night the next day, it took me a lot of phone calls to finally make sure my car was in the right place. Otherwise no complaints.

I rarely give 5’s but Matt of DeMauro earned it. I have USAA and the 3^rd party partner they use got DeMauro dispatched. They were there in less than 45 minutes. Matt was Polite, car savvy and didn’t make this Chick feel like an idiot. Had my car up on the truck damn quickie and had me home almost as quick.

Let’s be honest. When you need to get a car towed, you’re not a happy camper. When the tow truck comes and you’re a female, what you normally get is a gruff snort and total disdain. That’s IF the guy behind the wheel will even look at you. What you then experience is watching chains flying around your car coming close to hitting a fender and seeing your car crudely jerked up onto a tow truck.
A car had to be towed into a driveway so I called AAA ($ 50 because it’s not an emergency which is fair).
The 1^st guy comes and yells at me through his window. I yell «I can’t hear you» so he gives me an exasperated look, opens the window, tells me the driveway is no good and takes off. I’m standing next to his door. He almost ran me over.
I call up AAA again and ask for a truck with a dolly. AAA sends De Mauro.
De Mauro’s driver gets out and explains that the driveway is too narrow and a dolly won’t work. He offers to push the car into the beginning of the driveway but I tell him I can’t do that. He then says he can do 1 of 2 things — leave or take the car, keep it overnight with no overnight charge and take it to the repair shop in the morning when I know which shop it goes to.
The driver was polite, understanding and came up with a creative solution that worked. The people in the office actually listened to me and called me back too. From now on when I need a AAA tow in Bergen County or nearby, I will ask for and gladly wait for De Mauro Towing.

My car suddenly stopped working and after talking to the car dealership over the phone, they recommend the De Mauro guy boot up the car and if that didn’t work, have it towed to the dealership. It seemed my car battery was on the fritz.
The De Mauro guy tried to boot it up, nothing. Next step was to get it on the flatbed truck and tow it to the dealership.
However, because my car is a hybrid, without power, it was stuck in «park.» Basically it won’t shift into neutral to make it tow-​able.
In a situation like this, the towing company would normally use a dolly (a special equipment that can get cars that are in «park» onto the tow truck safely) but because of the way my car was parked in the driveway, using a dolly wasn’t an option.
Because they can’t shift my car into neutral and can’t use the dolly, their suggestion was to drag my car onto the flatbed in PARK, which would damage the transmission and make my car problems infinitely worse!
After an hour of trying to get my car into neutral and booting up the car battery several times the De Mauro guy finally gave up. Obviously, De Mauro doesn’t want to get blamed for the transmission damage if they drag my car in park, so they threw in the towel and left.
I called another towing company and the guy booted my car up in 2 seconds and got my car on the flatbed in less than 5 minutes!!! I couldn’t believe it!!!
After seeing the second towing company boot up my car, I realized the De Mauro guy had placed the charger clips in the wrong parts of the battery! I’m SO GLAD I didn’t allow the De Mauro guy to tow my car in park! It was such a simple fix the entire time!
I guess the De Mauro guy just wasn’t familiar with newer, hybrid cars. He was super nice tho. Hence 3 stars.
Maybe call De Mauro for simpler jobs with older non-​hybrid cars. If they run out of options and suggest towing your car in park, call a different company before resorting to such drastic measures.

While traveling through NJ, we had an accident in Oradell. Never have been through there before, we did not know where we were or how we would begin our return home to NH. We called AAA, who sent a truck from De Mauro Towing. The driver was very polite, he even called us «Sir and Ma’am!» He recommended a hotel, not far from where we were, drove my husband there… the rest of us took a Taxi. He helped us remove all of our belongings from our car, made sure it was empty, gave us his card, asked if we needed anything else and that he was sorry for our inconvenience. It wasn’t even his fault! The next day, we went to the Towing company to see our car, talk to the owners and picked up our keys that were left in the car. Upon returning home, in a rental car, I spoke with De Mauro Towing numerous times. Who ever answered the phone at any given time, was always polite, took time to answer my questions or get me to the person who could. I hope never to be in another car accident, but would recommend this company to anyone in Bergen County, NJ if they need assistance. Good Job, folks! and… THANK YOU!