C. T. Farinella & Sons Inc.

I wish I could share more information about C.T. Farinella& Sons, however they never gave me the opportunity. After finding their information on their website that confirmed that they worked on steam heat & served Northern Bergen County I called to have some work done at my home located in Northern Bergen County but outside of Bergenfield. The woman who answered the telephone was quick (and a bit rude) in telling me that the town I lived in was too far (13 miles), but if I really wanted to I could leave a message for someone and they might call me back. I am happy that in this economy there is a local company doing so well that they can dismiss my business so quickly. I am disappointed that a local company with such poor telephone service is the one experiencing that success. My advice, give you business to another company that actually wants it and needs it.

After learning that the owner, a really great guy, had passed away it made more sense to me. I spoke with a young gentleman, who obviously had very little experience with running a business and customer service and after some back and forth he reluctantly agreed to refund my $ 75.