CVS Pharmacy

Stopped in at 8 AM to pick up a few things on my way to work. There was only one employee there and the women in front of me in line wanted something done that the employee didn’t know how to do. After spending time looking at the screen and asking the customer questions he called the manager on her cell phone. I was now going to be late for work so I left the items on the counter and walked out. Now I remember why I stopped going to this CVS in Berea. After years they still haven’t improved there customer service. Maybe there should be more than one employee at 8 AM, and employees should be trained on ALL the services CVS offers!

This is worst pharmacy ever! They told me it would be 4 ½ hours for my sons prescription. When I came back it wasn’t ready! Also, they told me they ordered it and it wasn’t ordered for 10 days! I am changing pharmacies! Their staffing issues will no longer be my problem.

I assist an older woman with chronic back problems who has taken OxyContin for years to relieve her pain. For some reason the strength of the pill she takes is only carried at a handful of pharmacies, CVS being one, but only in the CVS pharmacies that are open 24 hours, as this one is. Another restriction that she has is that she can only drop off/​pick up her meds when I’m around and can take her. She has one other friend who can help her and takes the same med, but her availability is sporadic. A couple months ago the pharmacist at this CVS wouldn’t fill her prescription when I took her because she was there 2 days before the prescription ran out, which is perfectly legal, but the pharmacist said she smelled marijuana on the prescription paper!!! When my friend came back to the car and told me this I tried to get her to go back in and grab one of their piss tests and do it right there in front of the world to show the pharmacist what an ass she was, but she declined. I wound up having to take her the next day to get the prescription filled. The same week her friend of whom I referred before had her prescription filled with no problem, however, when she got home she got a phone call from CVS saying that THEY HAD MIS-​DISPENSED 100 OF THE DRUG AND WANTED TO KNOW IF THEY HAD GIVEN HER 100 TO MANY!!! I stopped using CVS years ago after they showed how inept they are, have had my friends do the same, but this med at this prescribed strength is impossible to find elsewhere. Much ado was made about how brave CVS was in eliminating tobacco products, thereby loosing out on a 2 billion dollar intake. It doesn’t take a rocket scientist to figure out thar THEY’LL SIMPLY RAISE THE PRICES ON EVERYTHING ELSE TO MAKE UP FOR IT! I miss Revco.

THIS CVS is ok. The inside is clean. If the line gets too long, they always call an extra cashier to help out. The pharmacist has always been nice. Did I mention this is a 24 Hr. CVS. While normally I don’t need 24 Hrs. it has been helpful in a pinch when I was really sick & needed my meds.
My one complaint is the parking lot. Not only do you have to watch out for the yahoos that drive in it, you have to watch out for the crater-​sized potholes in the parking lot! It’s kind of like parking-​lot dodge ball. You are avoiding other drivers, pedestrians, and huge holes in which your car may get lost.