Guadalupan Car & Limo Service

I have used this car service for a long time some drivers are fair and friendly even helpful. Others not so much, how yesterday 90 degree weather in Brooklyn you come out the doctors with your baby and figure calling a cab is the best mode of transportation. I called in spanish gave the address no car 10 minutes I call back dispatcher says the car is here which it wasnt. Then I begin to speak in English to which dispatcher responds well maybe the car is across the street and you just have to cross it. I had called to be picked up at 58 & 3^rd Ave there is no across what the gowanus… really I tell the dispatcher there is no car here and he simply hung up the phone no car came. Never Again and I will let everyone I know they left a woman with a sick infant to catch subway after 25 minute wait. Unacceptable business practice!

WORST CARSE SERVICE EVER!!! It doesn’t even deserve a single star!!! Had me waiting for over 30 minutes for a minivan! Called the cab at 11:09pm told him i was in front of the deli on 86^th st & 16^th ave, cab never came! The dispatcher has the nerve to tell me that i am not outside and that the cab was there and left because he saw nobody??? Mind you we were a group of 5 – 6 people how can anyone miss that? We never saw his minivan nor did a minivan ever show up and if it did they didn’t have the base logo or bothered to honk at least for us to know it was a cab and to top it all of the dispatcher just hung up the phone while i was asking him how much longer for the cab! What kind of service is this??? Definitely NEVER EVER calling this place again!!!

Wows. This car service used to be average, but turned to a real nightmare over the years. Their new dispatcher is just beyond obnoxious. Besides lying about the car being outside or time estimate, he straight up hangs up the phone when you’d mid sentence etc. sucks too, because the actual drivers are cool guys. Never had any issues with any of the drivers over the years. But whatever you do, get a price ahead of time. Even if you have to call the dispatcher three or more times for him actually reply with an answer instead of hanging up before you can say finish saying «how much».

I know car service can be stressed but there is one driver here that Is extremely friendly and cool and won’t overcharge. The first driver I ever meet that doesn’t over charge and is really fair with his prices overall nice person and knows how to treat a customer! Ask for number 144 or his name is Darwin.

Can I give this company 0 stars? What started from an amazing night downfalled real quick all. I will not be using this car service ever again.
First experience: Not pleased with the price he charged me but he got me to my destination on time. I know the price I pay for the fee of the cab doesnt affect the driver. Hence why he got overtipped more from me because he was quick and he was kind from the 15 minute conversation we had during the ride.
Second and LAST time: I called for a cab to Queens and the price he told me was $ 35. However, that $ 35 went to $ 55 when I got to my destination. After 15 minutes of trying to tell a stubborn cabby that I was told $ 35 and him not listening and trying to argue with me that it was $ 55. I finally gave up. Called back the company to ask why he charged me $ 55, the dispatcher even told me it was $ 35 and he knows thats. On top of that my father gave him the $ 10 that was suppose to be his tip, he did not deserve that $ 10 or should I say $ 30 tip that he probably pocketed himself. Disappointment. Will never be using them again. Dont suggest anyone to unless you want to risk being put in a situation like that.

Dispatcher was very impatient and then the driver tried to overcharge me for 2 boxes he did not even help carry. Ask for price ahead of time!