O’Reilly’s Auto Parts

Headed into Benson to get 2 bids on needed parts from O’Reilly’s & NAPA. First bid @ O’s. Second bid @ «N» … TOTAL TURN OFF. At bid? NO! At the unpro-​attitude of the frontline person «T» who not only belittled (disrespected) Billy’s knowledge (O’s Mgr.) BUT, also DID NOT take into account that what he said, he did so in the presence of a coworker & customers. Regardless of a community’s size, NO EMPLOYEE should ever disrespect anyone. PERIOD! ESPECIALLY COMPETITORS TO A CUSTOMER (S). Immediately, «T» turned me off that there was NO WAY that I was going to spend 1 red cent at NAPA. Went back to O’Reilly’s, spoke to the 2 AWESOME Mgrs., Billy & Darthie and decided not only to inve$t in their products, BUT, I also ordered another product not only because it was needed, BUT, simply because I was still turned off @ how that NAPA employee disrespected 2 of Benson’s nicest Managers.
«Being serviced by them was not only a fun & comical experience, BUT, when in town, NOW I KNOW where to go IF… Walmart doesn’t carry the needed auto parts.» Need rotors or pads? They price match also. THANX «B» & «D». O’REILLY’S

I have been going into this store for the last 3 weeks for supplies for restoring the interior of my «old school» car I am having restored. They have always been extremely helpful. Yesterday, I went in for advice, and while I was there, got a set of windshield wipers for my diesel truck (which they conveniently installed for me!)
I pulled in closer to the store so they wouldn’t have to walk far to do the installation, and realized I was leaking radiator fluid. The manager who was helping me, asked me to open the hood, saw it was the water pump leaking, so that I could call my mechanic and set up an appointment to have it replaced. He kindly filled up the radiator overflow to get me on my way home.
This little «extra» was something he was not obligated to do, but he did so with a great attitude and willingness, and it was more then appreciated! Thank you!
Dawn Allen
Benson

Joshua was very knowledgeable and helpful. Even came out and put on my new windshield wipers in the rain! Lifesaver!

Absolutely the best customer service! Our van broke down on the interstate and we were towed to this location. They worked with us until a solution was found. They worked hard to try to solve the problem. Even though they didn’t have the exact part (special order only) they worked for hours to come up with a solution.