Sears Auto Center

On a Sunday we wanted oil change for our car and we did not make any appointments with the Sears close to our house (Newport NJ). We thought that walkins will be welcomed since it is just oil change. But we came to know we will not be taken after waiting for 45 mins for the sears in Newport. What a waste of time!
So we decided to check Sears Auto center near to the place where we were headed to on a rainy Sunday. We called and they mentioned we will need to wait 45 mins but they would get oil change done without any appointment. When we arrived the lady working brightened our day with her big smile and friendly interaction. We got oil change and in the meantime we were able to take quick bite in Subway located inside the mall and do some window shopping. Once our car was ready they called to inform us. We also got discount as mentioned on their website offers.
5 stars!

Where to begin. A family member called to make me an appointment for the oil change GROUPON I purchased for $ 16.99 conventional oil and to also request their $ 15 tire rotation. Upon arrival I was told I didn’t have an appointment, the woman checked several ways and seemed as if she was sending me away until someone notices my last name written on their whiteboard. She then explained that the groupons weren’t working and that I just needed to explain that I had one when I returned for my car. During this time 2 mechanics were waiting for my vehicle and engaged me and the woman in polite conversation. I left and visited a nearby restaurant. When I returned an elderly gentleman was out front smoking and mumbled something when I greeted him. I then went inside and to the cashier who told me my price of $ 89! I was obviously shocked and explained about my groupon. He lowered the price somehow to $ 60 something which I was still upset about given the fact that I should have only been paying $ 15 to them as $ 16.99 was already paid to groupon. He then lowered the price to $ 46.50. Meanwhile the elderly man was attempting to talk to the same 2 mechanics from earlier stating that they had «learned it from their dad». One of the mechanics replied that he didn’t know his dad growing up. The elderly man then said something to the other mechanic about him not knowing his father and that it «could be anyone». The two mechanics (both Hispanic) looked upset by this comment but no apology was offered by the elderly man, instead, they were «shhh”-ed twice by the other cashier ringing me up. The cashier ringing me up apologized for the issue with my bill and told me the man who took my appt would call me the next day. He did call, I explained all of the above and that this was a terrible experience and he stated he would speak to his manager in hopes to «do something else for me.» I have not heard anything and my card was charged $ 46.50 plus the $ 16.99 groupon charge. Oh and 3 days later the change oil light came on. Absurd, unprofessional, inexcusable.

Quick service on a Saturday. Clear communication and very reasonable prices. Was able to diagnose the problem (something different than I thought), present the options and, after I opted, a quick resolution of a new tire 30 minutes later. Very pleased. I will be returning.

I know a few of the people who work here & it pains me to write this. I bought 4 of there brand of tires cause I wanted to help my friends out & it went down smooth as silk. However when i got home i researched how good a price i got and… I didn’t get a deal what i got was a steal. By what i can tell i paid almost $ 100.00 more than others charge. I did not return to complain cause it would make no difference, not that i am angry, but i am saddened cause tactics like that do not get repeat business. I know now to look around first before committing to any more tire buys. Years ago Sears wouldn’t do that to a auto repair customer but today it’s a dog eat dog out there & i guess you gotta do what you gotta do to survive. A shame…

Had my brakes fixed here last week. As always, the staff was friendly and did a great job. Found warranty information that I didn’t remember and the job cost me only $ 20. Do yourself a favor and take your repairs and maintenance here!

I needed an alignment done, mechanic snapped my bolts and tried to charge me for replacing them.

Had oil change done 2000 Honda. Shortly after this the car was running real bad! Checked the oil and it did not appear on the stick. So I decided to give the car a tune up, including a oil change. OIL CHANGE: They used a one size fits all oil filter (PH4612) that was ½ the size of the correct replacement (DW 4459). Also only drained less than 2 quarts of oil out of the engine. Never again will I return to them! Shame you have to give them 1 star.

I attempted to come here a few months ago because I wanted to get a brake fluid flush I noticed my brake fluid was all black they checked all the brakes the brakes were ok the mechanic attempted to loosen the bleeders and could not looses the bleeders so I wound up not getting a brake fluid flush since the bleeders could not be loosened mechanic did not want to break the screw if that happened I would have had to get new rear calipers.

I had a horrible experience getting my car inspected at the Sears Auto Center. I called them up asking for an appointment but they told me they don’t do appointments for State Inspections and if I came in early they could fit me in. So I went there on a Sunday, 30 minutes after they opened and handed them my paperwork and keys. They asked me if I would like to leave the car or wait there and I decided to wait. After an hour and a half, they still hadn’t gotten to my car and when I inquired about it I was told they wouldn’t have time to get to it today and I would have better luck coming in during the week. Why would you process my paperwork and take my keys if you didn’t have the time to do it during that day?
I then made the mistake of going back during the week. Again they did my paperwork and took my keys and told me it would take 1.5 hrs. I told them I was going to the nearby mall and would be back to pick up the car. When I got back after 1.5 hours they still hadn’t gotten to it and told me that my car was next and they would call me when it was done. Two hours later they still hadn’t called or gotten to it. In the end, I just asked them to return my keys as I had to leave. It still took them another 20 minutes to return my keys. The assistant was super rude and did not even apologize for wasting my time, not once but twice. I will never go there again and would not recommend this place to anyone else. Go elsewhere if you value your time.

Terrible customer service. VERY slow! Was peaking through window into garage, finally saw my car move! I actually had to wait on line again to get my keys. A lot of other irritated customers to complain with/​to. Makes some great conversations with strangers. Even saw some mutants there (I’m serious).
I like the idea of Sears, going there with fond memories of my Dad — but I will not feel bad about never going back to a Sears Auto Center

Very unhappy with their customer service, things need to be changed. Not sure if it’s management’s fault or what, but things need to change.

Been getting oil changes, tire rotations and small repairs here for almost 8 years now. I also do my state inspections here now. Crew is always friendly, work is done quickly. On the days when they get really busy, they call and let you know if your job is going to be delayed. I’ve also had tires here, with the road hazard warranty, and that has definitely been a great value. Paid for itself the first time I had to replace one of the tires I bought there. I’ve found the staff to be very honest, and give you some good tips to get the most out of your vehicles performance. The location is also really convenient as I can just pop over to the mall or catch a movie if need be.
The only downside is they have to give you the corporate spiel and sales pitches every single time you come in. I’m on a first name basis with multiple staffers here, but they are still required to go down the list of offers you aren’t going to want. That’s more a Sears corporate problem than it is a problem with the staff here. As it is, they have my business.