Rothman Institute

This institution has no regard for people’s time. Waited 2 ½ hrs, Whole experience took over 3 hrs. Their scheduling is a disgrace and no one seems to
care. With all that wait you are lucky to see the Dr. for 10 min. Went into a full
waiting room at 2:15 and saw people come in, get called and leave. At 4:30 I was the
last person in the room. When asked receptionist she kept saying the same thing
«you are next»
.
Don’t know how Rothman got such a monopoly in the Phila. area. I am sure there
are many other good doctors out there too. Rothman spends lots of money to
get all this recognition. I am not sure it is deserving.
Maybe we should all check out other doctors. Maybe Rothman Institute would
get the message. Unfortunately, I DOUBT IT.
I do want to say that Rothman doctors are probably very good, my complaint
is the way appointments are scheduled. I have heard that scheduling may double
book or not leave enough time between visits.

The doctors are excellent and I’m very glad I had the surgery.
But beware the Physical Therapy facility in Bensalem because of their billing practices. I had finished physical therapy elsewhere after 3 months rehab and was given my graduation papers by my surgeon. However to get a final home regimen he suggested I stop by their physical therapy dept. (same floor in Bensalem) on my way out instead of bothering to return to the Physical Therapist in my home town I had been going to for months. He suggested it would be more convenient because it was just down the hall. The therapist looked at my history for a minute and spent at most 5 minutes with me, standing up near the receptionist, giving me some home exercises.
A month later I received 2 bills. I was told I was being charged for an «evaluation» plus a therapy session. But I had already had my evaluation after surgery at my primary physical therapist and — I was done, healed, finished, and had just stopped in for a final home exercise routine. I called Rothman billing and they said that was how the visit was written up and I owed the money, even though I explained I didn’t have an «evaluation» (which would involve measuring motion limits, and writing up a chart for motor ability and pain levels, etc.). So that «convenience» of not going up the street to the Physical Therapist I had been going to for months, to spend 5 minutes with the one up the hall, cost me an extra $ 75 after insurance dealt with the $ 200 bill for the evaluation that never happened (other than on paper).
The surgeon was excellent, which is why 3 stars — averaging 5 stars for the surgeon and 1 star for the Physical Therapy Department and their billing practices.

I had ankle surgery with Dr. Ahmad about two and a half weeks ago. Dr. Ahmad is one of the most kind, caring and friendly surgeons who I have ever met. His assistants are great too, I am so pleased, thrilled actually because I am making a lot of progress in my recovery from surgery. I have all reasons to expect a full recovery. This feels great to have finally resolved an issue with my ankle that has been plaguing me for years.
I have seen other doctors at Rothman for various health issues, they are knowledgeable, smart and really know their stuff. I know that I can trust them with my health care needs. So many people trust them, it’s comforting to know that I can receive such great care.
I completely trust Dr. Ahmad and I am so happy. I have been treated so well there, I feel so privileged.

So after another graceful incident involving my knee, I ended up on the road to Bensalem to see my favorite surgeon, Dr. Frederick. For a south jersey native, it took about an hour and ten minuted to get here, mainly because of all the freaking road construction.
It’s in an office park directly across from the Parx Casino, so after you get your pain meds you can gamble uninhibitedly. Yay!
The place is huge, and truly the future of medicine. Seven doctors with a team of fifty support folks process you assembly line style through check-​in, paperwork, more paperwork (seriously), xrays, a resident vist, and finally to the Doc.
In all, it was a pleasant organized experience that let me interact with the doctor and receive the treatment I needed, ask the questions I wanted answered, and overall was very pleasant. It did, however, feel a lot like getting my tires rotated up at Sears until I actually had the chance to interact with the Doc, but hey, that stuff is all usually fluff to us as patients anyway, so if its efficiently handled fluff, who cares.
Great pleasant effective staff. Yay Rothman!