Michael L Eisenbrock, DDS

This is really a 3.5! I’ve been coming here for 3 years now. My first year I spent so much money but it was mainly because Dr Mike had to fix all my bad fillings from dentists before. They only do the white fillings here which is my biggest complaint. My insurance doesn’t cover the other fillings so it’s a lot when I do have to have fillings done. The staff is very nice and Marci is great! She knows you by name and is so helpful. Dr Mike is also great at working with you when you have to have work done to make sure you’re not giving an arm and a leg. I recently had to have a crown done and he was kind enough to work with me on it. I have recommended so many people to him already and they haven’t complained either.

After switching insurance, I was in the market for a new dentist. I have been with Eisenbrock for about a year now and this is my review and experience with him and his assistants:
1) Dr. Eisenbrock seems to know what he is doing, but he seems to be quite aggressive and pushy when it comes to getting cosmetic surgeries done. I understand this is where most of the profit comes from, but the confrontation on why I should have it can become insulting, especially when I was laughed at when I admit that I cannot afford it. This happens every single time without fail.
2) The receptionist is always friendly and personable; she will help you understand the billing if you have questions on the charges.
3) One month after I had my first filling by him, I experienced sensitivity to hot and cold food. I explained this to Dr. Eisenbrock and he adjusted the filling for me. After I told him it was much better, he told me that «I was probably lying because he couldn’t have been wrong». I am not easily offended, but this was very rude and an insult to my morals considering that I had to make the trip to his practice to correct something he did not do right on the first time.
4) One of his assistants is always personable and patient when I have questions about the procedures. I do not remember her name but she always wears eyeliner. If you had to have work done by an assistant, always go to her because the other ones can be ignorant and give false information (like telling me that a sealant is $ 25 per tooth when it is actually $ 35 per tooth… I only found this out after I received a bill).
5) During the routine cleaning, the assistants will use a manual scaling tool rather than an electric tool. Often times, after my routine cleaning, I will still find brown stains and hardened plaque on my teeth afterwards. Coincidentally, it is also at this practice that I had 6 cavities after never having any for the past 25 years of my life (I never miss a routine cleaning and use WaterPik to clean my teeth nightly). Six surface comps posteriors total.
6) On the last potential filling (#31 they called), I realized I should get a second opinion due to #3 above. A dentist at Upper Darby said that this is a «potential cavity» and I should not get a filling since there is still time to reverse the damage. It makes me wonder how many innocent tooth have he drilled that could have been saved by diligent brushing and cleaning.
I find the dentist incompatible with my preference. Also, I find it too coincidental that I suffered six cavities after switching to this dentist in a year’s time, I remember in January 2015 when they took an x-​ray of my teeth that I was cavity free, how does six cavities happen in half a year’s time? Regardless, I am unable to find a reason to remain as a patient after one year of diligent attendance. I gave him one star because that’s the lowest I could go, otherwise, it’d be zero.

Absolutely worst dentist ever. Not patient with his clients at all. The office staff some where ok and some were not. They made me pay hundreds of dollars out of pocket even with 2 insurances, what doctor does that, and then bill my insurance and not even put everything down that was done, and come to find out it was all covered after i paid for it out of pocket. This is why i check eob, and had to wait 3 months to get a refund, ABSOLUTELY THE WORST PLACE TO GO. Take my word for it, or try it out and say i didnt tell you so. One star is to good of a rating for them. They Suck

I had been searching for a new dentist for myself and my family for quite some time. When Dr. Eisenbrock’s name popped up in search results, I wasn’t sure why, but his name was already familiar to me. Turns out, it’s because a few friends and some extended family in the area are already patients of his and they had such good experiences that I had already subconsciously remembered his name.
Upon calling, the receptionist could not have been friendlier. She had that happy lilt in her voice that made you feel like she didn’t despise her job. Upon entering for my first appointment to have my X-​Rays done, I was greeted with the same enthusiasm from the desk staff as well as the technician who took them. My first impression of Dr. Eisenbrock was that he was kind of like a drill sergeant, but in a hilarious almost shtick way. Let me explain. He and his assistant went through my tooth chart so quickly that it was like an army drill. Don’t confuse his quickness with not being thorough. The man is thorough. I’m sure I screwed them up a little bit because he was cracking me up barking out tooth numbers and zipping down the list while I was lying there with my mouth wide open. He didn’t seem to mind and had a laugh with me afterwards.
My second visit was a few days later for a routine cleaning and to have some cavities filled (eek!). If I remember correctly, Danielle was my hygienist. She was incredibly thorough. She answered all of my silly questions about how I could be brushing more efficiently, as well as my options for teeth whitening. The cleaning was painless, quick, but incredibly thorough. Angel then came in and took the impressions for the whitening tray that I was having them make and was also very thorough with explaining the process of creating the mold.
On to the dreaded cavities! After a very short wait due to a small scheduling mishap, I went in to see Dr. Eisenbrock and his assistant to have 4 cavities filled. I’ll tell you what, the man is a magician. He had me so distracted with conversation and whatever else he was moving around that I hadn’t even realized he slipped me the Novocaine needle until my face started getting numb. He’s THAT GOOD. Once it came time to fill my cavities, him and his assistant (Tina, I think) worked seamlessly. They had such a good routine that I was done in just shy of 20 minutes. I had NO pain or discomfort while he was drilling. Afterwards, they both made certain my bite was correct and that there was no strange discomfort from the fillings before letting me leave the office. Incredibly thorough and friendly.
Some time later, my custom fitted whitening trays arrived. They took a few extra days to complete, so they threw in some extra gel for the inconvenience. A week or so after using them, and I was realizing that the bottom tray wasn’t fitting my mouth 100%. I made a call to Candace, the office manager and she told me absolutely no problem and that they would recreate my bottom tray for me. Upon picking it up, it fit much better than the original (it had gotten slightly warped in the process of removing it from the mold and it wasn’t sitting properly on my bottom teeth). Candace and Dr. Eisenbrock even threw in a few more whitening gels for the inconvenience. My teeth are 2 shades whiter and I could not be happier with my smile. Just in time for my wedding!
If you’re still hanging with me through the longest review ever, I’ll wrap it up by pointing out that I used the word «thorough» 7 times in this review. That being said, if you decide to schedule an appointment with Dr. Eisenbrock’s office, you will not be disappointed. Their friendliness and professionalism is unmatched. If only I could get my primary care doctor’s office to be this great to visit! Thanks again Dr. Eisenbrock and staff! :)

Dr. Eisenbrock, Jackie, Candice, Lauren, Marci, Veronica, and Angel are amazing! Each of these individuals have gone above and beyond to make sure I was comfortable, happy, and had the proper procedure done. In the last three months, I’ve had fillings, onlays, and cleanings done. Dr. Eisenbrock is an extremely patient, gentle, funny, and caring dentist. He has done a great job on every one of my fillings (10), and onlays (2). He has made every visit better than the last. Before my first filling, I was extremely scared but Jackie reassured me I was going to be okay, she’s so funny, and relatable. Without her, I know I would have had major anxiety. Lauren is the best dental hygienist; she gets all the plaque and tartar off, and is extremely friendly. Candice is a ball of energy, she is such a kind hearted genuine person, and she always helps me with the prices. Marci and Veronica are the beautiful face that greets everyone, they are knowledgeable, and sweet. Angel is personable, and easy going. I wish I would have came to Dr. Eisenbrock sooner! Thank you all for making my dental experiences great!

The staff at Bensalem Dentistry was super friendly. Everyone seemed to enjoy their work and I was called very shortly after completing my paperwork. My hygienist Lauren was great… she was upbeat, personable and thorough. It turned out I had cavities so they offered to take care of it THAT DAY. I never experienced that before and it really made an impact on me since getting off from work to go to the dentist is difficult and I just didn’t want to make the drive a second time. Dr. Eisenbrock came in right away and consulted with me on what he recommended based on what my insurance would cover. That was helpful because other dentists just told me what they were going to do and didn’t give me options (they usually just pick the most expensive one). Overall I would say this is a very tightly run operation… for the amount of work I had done, it felt like no time at all.