AT&T

Shout out to Jason (and fellow OnePlus user!) who helped me get my life together at AT&T. I came in already knowing about plans, but with a very complicated situation between porting a phone number from Google Voice and also not using an AT&T phone, so I thought this was going to be a horrid experience. Thankfully it was quite the opposite, and although it did take an eternity, as most cell phone transfers do, Jason was super pleasant and helpful, making sure things were getting done with both AT&T and on the Google end.
In addition to the tech support, he gave me a lot of info on discounts, looked for an education one and even a cable one. Overall, it was a great experience and I’m looking forward to recommending people here for business.

I went to the at&t store to inquire about an upgrade. Had one of the most negative retail experiences in my life. Jeff, the salesman, was beyond rude. His attitude was constantly condescending, unhelpful, and dismissive. When I tried to talk to him he just talked over me and cut me off. Ended up just walking out of the store and will be going to another at&t store, or maybe even another carrier. Somebody needs to tell this guy how to deal with customers, he does not belong in a retail setting

Great customer service. Everyone was very polite, the store manager was very helpful and patient with me. She explained everything that I didn’t quite understand about my phone. Unfortunately I am in a contract with Adt, or I would have gotten the home security system they talked so much about. I’ll def be back when that contract is up. I was very pleased with the service. Thank you.

When I first arrived to the store I was greeted by Brianna, a sales representative. At first she was helpful and friendly. I told her which model phone I wanted and we began the upgrading process. She then began to review the ‘Next Plan’ with me and decided that I was not interested and would like to continue with the 2 year contract agreement instead. She did not take ‘no’ for an answer and tried two more times to convince me to get the ‘Next Plan’. Brianna started to show signs of annoyance and attitude. After her failed attempts she walked to the back to retrieve the phone, she returned 10 minutes later and said the store was out of stock, but she checked availability at Oxford Valley Mall and the Levittown Store. She stated that both stores had 2 currently in stock. I went to Oxford Valley and was assisted by a rep. After he came back from getting the phone from the back he stated that he and the manager checked the system and they had 4 in stock at the Street Road location… Brianna was so petty and unprofessional, she chose to lose a sale and inconvenience a customer because I did not want the ‘Next Plan’. Terrible customer service. No means no, Brianna.

So I bought my iPhone six at the store and the guy who sold it to me talk me into a different case in the shatterproof glass that goes on front of it. So two months later I barely dropped my phone and the glass breaks the protector glass not the glass on front of the iPhone. So I bring it into the AT&T store thinking my glass was broken they said no it’s the case and I told them that I didn’t really want this case that I was kind of talked into it and it still my job to go home find the box it came in call the place and get a replacement one sent to me they’re not going to replace it and the girl told me all this with sarcasm in your voice and was rude and I said will fine I’ll go somewhere else and she said that’s fine so I will never walk in the store again. Also she said to replace the cover which they sold me I would have to send the company $ 15 to get a new one the piece of glass weighs less than a postage stamp

This used to be a decent store. But today I am in a busy store at the busiest time of day– busy with customers– but only two service people. I don’t plan to come back here and I’ve been coming here for over five years.

After being on hold with customer service for 40 min to be hung up on, I went to this store based upon a friends recommendation. I needed a new phone as I had just lost mine and was not yet eligible for an upgrade. Friendly staff behind the counter took my info and I waited for the next available person. Antonio was his name I believe. Once I told him my situation and that I was not interested in the next plan, he went to the back to figure out my options. I ended up with a new phone, a house phone, a bigger and better family plan all for less money per month! Plus I am still eligible for my upgrade come December. Thank you for making me a happy, satisfied customer. Everyone with art should come here!

Had a great experience last night at the AT&T facility on Street Road. We were greeted in a friendly manner and while the store was crowded we had the sense that they had everything under control. Our representative was Jennifer Judge Shafer and she was knowledgeable, courteous, funny and professional in all the correct ways. Your choice of employees deserve kudos and just wanted to share our time with Jennifer, which resulted in an upgraded phone and I pad for us… So thank you from the Monaco’s…

Smaller than the office on cottman ave and less personal but the get business done!