Spa W

Best.Massage.Ever. Kyrsten is awesome. Reception was very pleasant. The facility is always wonderful. My treat when I go to Bend.

I had probably one of the best manicure pedicures I’ve ever had in Bend with Tami. She was extremely professional and personable I thoroughly enjoyed my entire experience !!! When I was done I was sad that my time was up that’s how much fun I had!

We had a girl’s spa day — massages and facials — and had a great experience. Staff were incredibly friendly and accommodating. The steam room was great as well. There was some confusion with reservations and we had to book a few months in advance, but all-​in-​all it was a great experience.

I used to frequent Spa W a lot for nail services. I bounced around between Alicia and Hailey. The last time I called Spa W to make an appointment with Alicia or Hailey I was informed that NEITHER were there anymore, I was obviously upset by this and when I asked where they had gone they said they would not tell me. After a long search I have finally found Hailey at blue star salon and Alicia at ENZ salon. I am so happy to have found my favorite techs again and will not be going back to spa w.

I have never been so displeased with a place that I’ve felt compelled to sign up with Unilocal to leave a review. Spa W, thanks for being that awful.
I made appointments for me and my bridal party two months before my wedding so that I wouldn’t risk not having a nice place for all of us to get our nails done the day before the wedding. I spoke with Tammy multiple times about what type of services we should get and when we should come in. She even called me at one point to confirm our appointments and party size.
So imagine my surprise when we walk into the spa on the day of our appointments and are told that the appointments never got entered into the computer and as a result, we cannot be accommodated. The receptionist called Tammy and said «Tammy could not give any answers.» The receptionist even found a binder that listed the fact that I had made the appointment in June but it was not in the computer. The only thing they could offer us was to go back at noon and then again at 3 and 4, but of course we had multiple events going on the day before the wedding including rehearsal and were on a tight schedule. We ended up having to go to a strip mall nail salon (Pretty Nails) which was great but of course not the relaxing and luxurious experience I wanted myself and my bridesmaids to have the day before my wedding.
This was completely unnecessary stress that I had to deal with right before my wedding (as if I didn’t have enough to worry about) because Spa W is unprofessional and unorganized. I would go with another spa in town (Jinsei) if you want to show up and actually be serviced.

If you absolutely need a mani/​pedi, they may forget your appointment altogether… But nice reception area and valiant but futile efforts to reschedule by the receptionist. It’s too bad I can’t give zero stars.

I was visiting from out of town and went to Spa W for a facial. It was one of the best facials I’ve ever gotten. Everyone was very professional and friendly. Everything was very clean. welcoming, and relaxing. The facial with Jen J. was great — very relaxing, and very effective — I could tell a big difference.

I found Spa W online for a friend and I to get a massage while in town. I am always leery of getting a massage at a place I found online. This place however exceeded all my expectations! Everyone was friendly and Elizabeth gave me the best massage I’ve ever had. The spa’s attention to detail was great and the steam room was a nice touch. Next time I am in Bend I will definitely be returning to Spa W!

My boyfriend bought me a spa package for my birthday. It was my first time ever going to a spa. I got a wax first. The girl who did it was so good. I was very happy. Then I got a massage and it was magical. Last I got a pedicure. The girl who did it was not very nice or professional. And my nail polish chipped off after 4 days. But otherwise I loved it!

Great environment! Everyone was very friendly and my massage was worth every penny! Only complaint is the eyebrow waxings! The woman tore the layer of skin off! I now have learned my lesson. I’ll stick to the massages!

My husband and I went here a month or so ago for a spa day before our wedding. My pedicure and massage were wonderful, and the staff was very helpful and even helped my husband surprise me with the massage. Our only complaint was that the woman who gave my husband his massage talked the whole time about her boyfriend problems, and totally ruined his experience. He couldn’t relax at all while listening to her chatter.

I just had a completely fantastic pedicure from Hailey today. The whole experience at the spa was time and money well spent. This was my first pedicure of the summer and my feet were wretched, Hailey made me feel great and did nothing to make me feel bad about the state they were in, very nice. Kristin, the other nail tech, remembered me from about a year ago and was so nice.
I never have time to take care of myself because of work and other obligations so great service when I do is so important. Today I received a perfect pedicure, perfect service, and I got in the same day I called. 5 stars all the way and will come back, and refer friends absolutely!

Katie at Spa W was the greatest! I have been getting my brows done in Bend for 5 years and no one compares. She was very sweet and also extremely thorough. She was extremely knowledgeable and helped advise me on all new skincare. I left feeling amazing. I will definitely be back!

When I was not thrilled with the outcome of my waxing appointment, I sent an email to explain my experience through their website and the owner/​director called me within 24 hours to discuss it further. She offered her apologies for a less than perfect experience and issued me a refund, not something I suggested, but totally appreciated! I have and will continue to recommend their facility for their other specialty services.
Thank you Spa W for taking the high road, for stellar customer service throughout the entire process and for the two gorgeous scarves I purchased at a steal of $ 20 a piece and have worn constantly ;)

I am on vacation in Bend and my husband bought me a GC for this spa. I did not really want to go, since Bend is so beautiful who wants to be indoors, and I find most spas to be sort of meh. I was very pleasantly surprised. I went early on a weekday and it was not crowded, which was nice The ambiance is serene and the place looks very fresh, clean, and well cared for. My massage was excellent (Sherry) as was my mani/​pedi (Patricia). I also enjoyed meeting Kat, an esthetician, who recommended some products that made my skin look great. It was a fun time and if I lived here I would surely be back.

This is a great place for a pedi or a mani. Ask for Alicia or Hailey. Both are lovely young ladies with pleasant, quiet (appropo a spa) personalities. Both are meticulous about their work, including hygiene. The space is intimate. The waiting room is odd and uncomfortable, but I haven’t actually had to wait for service, so it hasn’t been a problem.

A great day spa in Bend. I recommend arriving a few minutes early to enjoy a steam bath prior to your spa appointments OR you could ask the front desk to make a recommendation on how to build in time for your steam in between services, they are very helpful.
From pedicures to facials to massages to waxing services, I’ve found the practitioners to be knowledgeable, kind and attentive. Two of my favorite spa offerings include Thai Massage and the Honey Salt Glow, a vichy shower treatment.

I have been meaning to write this for a while. I am kinda fanatical about my eyebrows being perfectly groomed, so luckily since moving to Bend, I have found my go to girl Kat. Aside from being totally cool, she is meticulious about her craft and doesn’t dissappoint.

Over priced pedicures with nail techs sadly in need of personality. Oh. And please don’t spend my relaxation time upselling your salon products. I’m at a spa, not a car dealership. Not a place I would bring return biz. Haley? She was the saving grace of the place.

I have to give this place a 1 star. I arrived for a massage and a gaggle of women converged upon this tiny place and took over the locker room. I wasn’t able to change out of my street clothes for my massage. I also wanted to use the shower and steamroom. All they gave me was an apology. Well I wish they knocked off $ 30 from my bill instead, but no dice.
If I wanted to just get a massage I would have just waited an gone to Massage Envy. I wanted to use the extra stuff but because of those ladies, well… I guess I learned my lesson.