Macy’s

I’m from Portland and have lived in Bend for 3 years now and have been shopping at Macy’s cosmetic counters because a girl needs her makeup fix every once in a while, and I always seem to have a great experience here. The girls at the counters in the middle of the store (Clinique, Shishedo, Origins, etc.) are super nice, and we always have something to chat about. I love that women of all ages work in the cosmetics section here, it’s nice to know that there’s a lot of diversity, even though I’m only 20 and most of the employees are closer to my age. I especially always enjoy my experiences at the MAC counter… is it bad that most of the makeup artists know me by name when I walk in there? Haha.
Makeup is the one thing that I adore in my life about being a girl. I have tons of guy friends, play sports, and don’t really ever like doing anything girly. I am so glad that I can walk into the cosmetics section at Macy’s in Bend and always look forward to having a fun conversation and awesome experience, all the while learning and testing out new products of great quality.

I’m going to chime in on another box store, again, not my thing. That said, Brenda at the Bend Macys is awesome. She has historically worked in the children’s section and has been my go-​to person at the store going on 5 years now. I have a boy and a girl, the boy super picky, the girl just has a certain sense of style that I don’t get. I pull a lot of items from the rack in the hopes that the kids like them. She knows exactly where to steer me and I thank her for helping me be a successful shopper.
My kids have just about grown out of the kids section, but I was in last month to pay my bill and she immediately greeted me «hi Camille». I hadn’t been in for months. Great customer service in my book. They’ve redesigned the store a bit, and now she works just past the children’s department, I don’t know if she’s expanded her merchandise horizons, but that’s where you can find her. If you need any help, I would recommend Brenda hand’s down. I love each age the kids reach, my only loss will be not having Brenda as my shopping consultant. i hope Juniors are able to help me.
Thank you Brenda. You’ve been an amazing help. In my book, it’s customer service that make all the difference in the world.

So I gave the clinique counter at Bend Macy’s another chance. They barely looked me in the eye let alone talked to me. I made my purchase, no smile, no hello, no would you like to try anything else. If you don’t dress up and look a certain way they stereotype you and have no time for you! I love clinique but not enough for this type of treatment. I travel 60 miles one way just to shop there, they could do much better. Same older lady whose been there for years helping a new person. She shouldn’t be the one helping.

I ordered a coat from Macy’s on-​line 12÷17÷12. Macy’s is guaranteeing Xmas delivery. Here’s the message I got when my order was shipped:
«Due to holiday volume, UPS Ground delivery guarantees are suspended until December 26, 2012. All other guaranteed UPS Services will be delivered within 90 minutes of the normal commit time.»
Macy’s, you are DAMN LIARS!

Went shopping here last night (11−8−12) with my wife for a semi-​formal dress. My wife is not the kind to ask for help… even when offered by a salesperson. But last night, something about Liz and the way she approached us made me say, «Yes…sure…why not?» To my utter amazement, my wife nodded in agreement.
That sealed the deal. Liz was amazing. Have you ever seen Pretty Woman? It was just like the scene where Julia Roberts goes into the store with Richard Gere and the staff falls all over themselves doing anything and everything possible to satisfy the customer… in this case, my wife!
First off, Macy’s has NICE stuff. Very nice stuff. Second, Liz knew how to listen and get a real feel for what my wife was looking for. Finally, she was spot on picking out several dresses and classy accessories, darting here and there and bringing them back for her to try on and model for me.
Her taste and selection and enthusiasm were contagious. We spent over two hours having a wonderful time SHOPPING.
In the end we had several thousand dollars worth of fine clothing to choose from and had to narrow it down a bit. Liz never made us feel inferior or self conscious because we didn’t take them all. She was gracious and helpful to the end.
I never thought I would write a review like this about a shopping experience at Macys. But after last night, I knew one was in order.
Why 4 and not 5 stars? I don’t know. It really could be 5. But five to me says, «Yeah…as good as it gets» and I’m really trying to reserve those for THE BEST. I can honestly say this was the BEST clothes shopping experience in Bend. For me. For my wife.
Okay…I’m changing to 5 stars. It really was THE BEST. Hopefully others have similar experiences.

Ridiculously overpriced for service no better than Kohl’s. The selection isn’t bad for women, but men’s clothes are weak. They have a 40−60% markup in their brands, so why are we paying extra?

Considering the decline of Macy’s, this was a good location. Smaller then I’m used to but the selection was good, sales were good and the staff were actually helpful and spoke english– yes, I’m amazed.
Good job at restoring my faith in department stores.

Totally awesome. The clothes actually last longer than 2 weeks, who would have ever thought. Yeah its a little spendy but thats a price you have to pay for good clothing :)