Lowe’s Home Imp Warehouse of Bend

This place is in need of help. We went in to purchase an oven and after getting jerked around for 45 minutes. Only to have to start all over again with a new clerk things got worse. We walked out and went over to Home DEpot and was in and out like a breeze. Customer service was outstanding and actually got a better oven for a better price as well. We have been Lowe’s customers for years and through many remodels. Grass is greener on the other side.
If you have not been to Home Depot give them a try. Lowe’s is in serious trouble when it comes to customer service…

I love Lowe’s for many reasons. First, their isles are much wider than HD’s and the building is better organized and cleaner. The staff are super friendly and know their stuff as well.
My wife and I recently decided to replace a broken dishwasher. We were under no pressure to buy by any of the staff there and they answered all of our questions without being pushy. Super pleasant experience. We decided to pull the trigger on one of their on sale washers (special Black Friday pricing right after Halloween) and were advised to forego the $ 150 installation charge if you’re the slightest bit handy. The salesman told me exactly what it required to switch the old one out. Thank you for the tip! Delivery of the new dishwasher was free and when they arrived they spotted I had left the waterline connection /​elbow adapter on the old machine so they took it out their truck and took it off for me.
Fantastic experience. I recommend Lowe’s to anyone who is in need of hardware /​home improvement needs and wants to be treated well.

We’re in the middle of a home renovation, so I’m here or at their competitor almost every week. I like Lowe’s better for large appliances, plants, and general know-​how.
The manager in the appliance section knows everything about washers, dryers, stoves, fridges… he is an appliance nerd and I so appreciate his advice! We bought everything for our place from him.
Their garden section is very impressive too; really huge and they have so much variety. Their plants look healthy and I didn’t see any bugs.
We also used Lowe’s for our carpet installation. As far as product goes, they didn’t have a lot in the gray scheme. They carry mostly beiges and browns. But the customer service was amazing and they matched a free installation deal we saw at the competitor. Also, when it turned out my carpet was damaged in transit, Paul, the manager, really went above and beyond to work with me on a solution.
The My Lowe’s system is brilliant because now I don’t need to worry about receipts. It tracks all your purchases for either future reference or to make returns simple. I love it.
I feel like the staff at Lowe’s knows way more about their product than the staff at the competitor. Their advice is obviously from experience, whereas the staff at the orange big box store seem like they just work there for the money. Unfortunately, sometimes the competitor carries the product I need. But Lowe’s does a better job overall.

Lowes is the Nordstrom of home improvement. Our range went out Easter morning. We needed a specific drop in range and looked online, Home Depot had one in stock so we went there first, big mistake, huge. They only had the floor model, would not sell it to us, it would be at least a week, end of story. NOT HELPFUL.
I called Ernie at Lowes and he said they had a couple of styles of the type we needed and we could take it home today. Went to Lowes and bought the same range for less!
Ernie said we could bring our old range back and they would recycle it at no charge. We bought the range and they helped us get it in the car in less than 20 minutes.
ERNIE AND LOWES SAVED EASTER!
Thank you, you have a loyal customer for life.

Horrible service. My internet order took 5 more days than expected.
5 people here at customer service not helping any one.
Guys in flooring were helpful