FedEx Office Print & Ship Center

Had a project that was causing major headaches to print. Megan was a huge help. She found a solution and I was out in just a few minutes with everything I needed.

This store has a great staff. Very hardworking and friendly, definitely go above and beyond for you. The prices are great and they are more than likely going to get your printing down within a day. Thank you Bend FedEx for always being there for my last minute needs.

I’m always surprised when I get bad customer service in Bend. Not happy campers here at FedEx. Won’t be returning.

Who knew making 50 copies could be so painful? Go elsewhere if you want speedy service.

Summary: 50% of the employees I encountered here were helpful and friendly.
Bend is a wonderful place. Beautiful scenery, lots of outdoor activities, an amazing selection of world-​class micro brews and, last but not least, very warm and friendly people. People come here because they want to be here — and are generally happy about their decision. Well, exactly 50% of the people I encountered at the Bend FedEx Office Print & Ship Center fit that bill — the other half seem to possess more of an… AT&T Customer Service attitude (Google «worst customer service» to see what I mean).
Not being a regular shipper, I had several basic, uninformed questions about overnighting a document. Given the time I arrived and proximity to the weekend, when could I expect said package to arrive? What were my options? How much would various options cost? The responses I received from the «lesser half» were terse, limited in scope (only answer the uninformed question, not tell me what I really need to know), and gave the impression that I was a bother. I thanked this surly counter person and walked to the other side of the store. I had seen that there was another employee on duty, so I waited until the «lesser half» wandered away to other duties, then returned and proceeded to engage the «better half» in a similar discussion. This person was clearly representative of Bend’s best, and willing to answer my basic questions, tell me what I needed to know, etc. When «Lesser half» saw that I had re-​engaged with «better half», this person quickly orbited back into the scene, with questions like «what does he want?» I quickly dispatched «lesser half» with a curt «I’m fine».
I’d imagine that management of this particular location are very clear on who play the roles of lesser– and greater-​half here. Why they choose to keep «lesser half», at the expense of customer satisfaction, is beyond me. There are so many wonderful people around Bend, why can’t they just… upgrade? You know, wind up with a FedEx location with 100% helpful and friendly employees vs. the 50% they currently have… Who knows, maybe I just happened to come on the night when the one bad apple was in the bunch of two… but it gave me a bad taste of the entire operation.

So helpful here. They helped me ship two items, were friendly and even pointed me to their favorite sandwich shop. One of the best FedEx experiences I’ve ever had.

At its heart, this review is really of Trevor Jones, who works at this Fedex Office location. That said, since they hired and pay him, they get the review.
We were in town for my wife’s father’s memorial. This isn’t really the happiest of occasions under the best of terms. In this case, however, my wife was also tasked with making the programs for the memorial, and was given her marching orders — together with the content — the day before the memorial, which was starting at 9:00AM. No pressure.
The best part, of course, was that my laptop had failed to make the trip up from California, so we had to used a borrowed laptop which only had an old copy of Microsoft Works, which pretty much nothing seemed to be able to open.
And so we ended up at Fedex Office at about 1PM, on Monday, August 6^th, trying to print something which wouldn’t be opened in anything, and which, converted to Microsoft Word, came out quite horrible.
So this guy, Trevor Jones, takes pity on us and holds our hand over the next two hours while we battle with the formatting. He does a bunch of custom reformatting and printing to make it all work. Tweaks it endlessly. Seriously, we got something like two hours of professional help. And in the end, we paid for some stationary we used to print the memorial programs.
Fedex Office lost a lot of money on us during those two hours. And it won us as life-​long customers.
It was an awful, stressful, sad day for us. And Fedex Office — and Trevor — were a ray of light, a respite from our pain, and an utterly unexpected helping hand. We won’t forget them.