Double Tree By Hilton

My wife are on a 9 day trip through Oregon. Stayed at the Double Tree because of it’s reputation for quality and convenience. We are HHonors members. Called down to have some «in room» dining and was told that I couldn’t unless I had placed out the «wakeup» menu the night before. Even though their amenities book states in room dining is available all day, my attempt to order was denied. The male at the front desk said he’d be glad to «plate» up something for us and bring it, but the «in room» dining service was not available. Quite confusing. Perhaps this is our last stay in a Double Tree.
The room was nice, but I’m perturbed over the breakfast incident.

Great hotel!
Friendly staff in all departments, clean rooms and they are very attendant to needs
Laundry dept. is doing hard, amazing work!
Definitely returning

We came here for a weekend trip and were pleased with the value and what they had to offer. It’s priced competitively for the area and still in walking distance to lots of great places. The hotel itself was in good condition, the staff was courteous, and they had complimentary bike/​helmet rentals… I couldn’t believe that these were «checked in» for as much of the time they were while I was there! When we inquired the staff was courteous and took time to recommend a couple of different routes (I asked, but he was more than happy to share) that my fiancé and I might enjoy. We had a blast! Thank you DoubleTree!
Stayed April 2016, traveled as a couple

Whoever trains or manages this staff has done a phenomenal job. Everyone from the front desk to guest services personnel — first rate! The friendliest, most helpful staff I’ve encountered in a very long time. I rarely rate anything 5 stars but everything about this stay was great. We had a private biz meeting that the hotel catered and the food was nothing like most hotels offer– it was flavorful, plentiful, and everyone commented on how good it was. Smiles abound — and EVERY employee was helpful, courteous, and made our stay perfect. Room was nice sized and well kept.
No complaints here whatsoever!

Great location but if you are sensitive to strong scents, do not stay here. They use very perfumed cleaning products.

Exceptional! I stayed in the spa suite and it is extremely clean the staff are all so amazing. I would recommend this hotel to everyone!

Stayed here with some friends whilst on our way to Crater Lake, our friend booked a suite using hotel points and it was a pretty decent sized room! They had 2 double beds in the «living room» area, and there’s a separate room with a king bed and its own closet and tv. There’s only one bathroom but hey, we’re in a suite together already, don’t need to be THAT uppity right? :P
Service here was really good, the front desk was lovely, gave more than enough cookies to us! And the breakfast in the morning was great as well, food was fresh and people there were very friendly and brought you whatever you needed. Great place to stay if you’re in town! :)

The staff at this Doubletree are spectacular! My boyfriend and I planned a weekend trip to Bend for his birthday and decided to stay at this hotel based on the great location downtown. Perfect walking distance to a lot of great bars and restaurants. I called a few days in advance and happened to mention that it was my bf’s birthday. They had a few wonderful surprises for us in the room when we arrived and a birthday card signed by all of the staff members that day!

Very nice hotel close to downtown Bend. We didn’t have to drive to anywhere for food or breweries.
The only downside (and I tend to be a cheapskate) is the lack of an reasonably priced breakfast. Almost $ 10 for a basic continental breakfast seems a little steep for me.
Great service, pretty decent happy hour drink specials, close to downtown and clean comfortable rooms make this an excellent choice.

My new wife and I were travelling the state of Oregon for our honeymoon. The plan was to spend each night in a new city/​hotel. After just a couple hours of exploring Downtown Bend and relaxing at the hotel, we were were in love! We decided that one night was not going to be enough and went to the desk to extend our stay.
When we first arrived at the hotel, we were able to use the Hilton Honors app to check-​in and choose our room — right from my phone. I wish all hotels would offer that! We were able to choose a room with a balcony facing downtown. It was a very nice view to wake to in the mornings, especially with the mountains in the distance.
The room we stayed in was beautiful, the beds were comfy, and everything just felt home-​like. The staff was super friendly and even helped us plan out our journey for the remainder of our trip.
We could not have been happier with our stay at the DoubleTree. We plan on visiting Bend again in the very near future, and will definitely return to this hotel!

Location, location, location.
We had a good stay here over Labor Day weekend. It was nice to be able to walk all over downtown very easily. Self parking was also free– a major plus to me. The bathroom seemed a little cramped and dirty to me but the rest of the room was fine. The staff were very friendly so no complaints there. Breakfast was really what seemed chintzy in my opinion. The spread is very similar (maybe a little better) than what you find for free at many hotels. I don’t know, it just seemed weird to have to pay separately for that. All in all, I would stay here again without reservation but I might look across the street and check that hotel out for comparison.

Reserved a room 2 months in advance and requested a king bed. Got here and they downgraded me to a queen, charged the same, and didn’t even have the courtesy to comp a few drinks to take the edge off their poor reservation performance. Bummer way to start a vacation.

We chose to stay at the Double Tree in Bend over The OXFORD because of the family suite. (Man, I wish someone could go back in time and slap us for making that decision!) We were traveling with two young children (2 ½ and 2 months) so we thought the extra space would be nice. We drove over from Portland for a 3 night stay and arrived at 5:30 PM. We were told that our room was not ready yet because they had a late checkout (Check-​in time is 3 PM. already unacceptable!) So we tell them we have a hungry 2 month old that needs to nurse and a hungry toddler that need to eat, and we are pointed to the bar. The bar has, well, bar food. Not really food meant for a two year old. We were told we would have to wait 15 minutes for our room. 45 minutes later we were told that there were some issues in our room and it would be another 30 minutes. Ok people, its now almost 6:30 and we are starting to get angry… We are offered two free drinks at the bar… Great for me, no so great for my nursing wife. Finally sometime around 7 o’clock we are in our room… which reeks of chemicals! So now we have to open our windows to air the place out. Not a great first impression!
My wife and I stay at a lot of Double Trees and Hilton Hotels and this was by far the worst experience we have had. The bathroom was not as clean as it should have been with stains and streaks on the side of the tub, the floor in the pool area was cracked and broken, the AC unit in the room was loud, the mini fridge was at 50 degrees when we checked in (which was corrected after a phone call to the front desk). Overall we wished the entire time that we would have stayed at the OXFORD across the street. The staff at this hotel was very nice, but the overall service and experience need some improvement.

We stayed at the Double Tree in Bend with our kids. The room was big, clean, and comfortable. There were 2 queen beds and a pull out couch that turned into a twin. We also got a refrigerator and a microwave. I was pleased that there were a lot of places to plug in our electronics and the free wifi was better than at most hotels. The indoor pool was very nice. The kids had a lot of fun playing in the pool. Of course, we all loves the fresh cookies at check-​in. The hotel was walking distance to all the shops and restaurants downtown which was very convenient. The only thing that would have improved our stay would have been a complimentary breakfast. As it was the kids are free and it was only $ 10 for my husband and I to have the buffet so it’s not really something to complain about.

We thoroughly enjoyed our 2 week stay at this hotel in Bend. The staff has excellent customer service from the front desk to the bartender/​breakfast crew to the housekeeping staff. Everyone was friendly and shared with us tips of the area and places to go and see. It was hard to say good-​bye after 14 days of their care and service. This was our 2^nd stay there and we look forward to returning. The a/​c is extremely cold and blows on the bed so at night I recommend shutting it off and opening the window instead. It worked great for us.

Perfect location, so close to Dt. Friendly staff, very clean. I booked on
the price was great.

Had a great one night stay here.
— Just a few blocks from Old Downtown in one direction, a short distance to grocery and fast food in the other
— It usually takes me a couple of nights in a hotel to adjust to the bed. Not the case here. Extremely comfortable bed, light but warm bedding, and the best pillow I’ve had (aside from one I had in France a few years back). I actually meant (but forgot) to take the pillow out of the case to see if I could get the name/​model so I could try to find them for home!
— I had reserved ahead of time online so check-​in took a max of three minutes
— We didn’t use the pool or the restaurant but everything else was fantastic. Clean, well maintained, convenient location. We would definitely stay here again!
— The only thing that was ‘off’ was the room thermostat. We got warm during the night so we pushed it down three degrees. Instead of just turning off until the temp was reached, the cold fan kicked in and we got a little chilled. Luckily the bedding was comfy and warm.

There is a great pool, where fresh towels and water bottles are laid out for convenience. They greet you with freshly baked cookies, that are still warm. The rooms are spacious, clean and modern. And it is located near some great restaurants in downtown Bend!

Had a very nice stay at this hotel while spending a weekend hiking around Bend! The rooms were comfortable and the service was top notch. Also, our stay included one of the best free hotel breakfasts I have ever experienced!

Formerly the Phoenix Inn:

After spending four nights (2/​Portland & 2/​Seattle) with dear friends, I was ready for an evening with my honey. In our own space. We booked a Sunday evening stay here, while driving south from Seattle.
The convenience of the location is reason enough to stay here. We were able to venture everywhere we wanted to go by foot. (i.e., restaurants/​breweries) The comfortable, spacious room certainly contributed to a nice stay. Oh, and the warm, delicious cookies are always a bonus.
I would definitely consider staying here again.