Cascade Faces

Had an amazing photo facial at Cascades faces a few weeks ago. They took care of me the second I walked in the door and addressed the concerns I had with my skin changes. I also picked up a few of the Obagi products and have to say they have changed my skin in just two weeks! I am extremely picky about what I put on my face and how it feels and was pleasantly surprised with the products I picked up. I only wish Cascades Faces was in Portland so I could go more often. Thank you Dr. Villano and team for an afternoon well spent!-Lauren

To clarify, this if for the ENT side of this clinic, they weren’t available on Unilocal… same people though, beware.
This place seemed nice and the people friendly at first… but many problems arose. For one thing, the doctor literally talked about how tired he was and how little sleep he got while he was cutting open my face. He was also surprised I wasn’t on antibiotics, which I had called the day before trying to get but his staff that I spoke with never called me back even though she guaranteed she would. Then nobody contacted me about my results (I was waiting for biopsy and culture reports etc), so after three weeks I called them and played phone tag for days. I am a busy person, but they are the ones running a business and should be available to speak with their patients. After all, I was not asking for much, just a follow up on my results that nobody had gotten back to me about. The front desk staff was very rude, it was obvious she was annoyed and was extremely non-​caring about my concerns. Finally someone called me with results (this was after begging them to just leave a message with results if they couldn’t get a hold of me, but they wouldn’t and kept leaving vague messages). After complaining about all this to the office manager, she made a very half-​hearted attempt to contact me, and after letting her know by message that she continued to call me on the only day I couldn’t answer my phone, and when I told her the days she could contact me, she never tried again. The entire office made it clear that I was not important or of any concern. But who knows, maybe they treat their plastic surgery patients better, maybe my measly procedure wasn’t enough for them to care about, maybe they will treat you better.