Bend Honda – Service Department

Happy People making People Happy is their saying off their business cards; I think NOT !
Where to begin… I brought my Honda Element in for a Vehicle Inspection being I bought it used and wanted to know what was its condition. A Service Advisor took my information before the service was done and made a few mistakes right off the bat. For one, totally missed the in/​out mileage showing the car had more mileage coming in, then going out by ½ million miles. He said it was a typo, but two times a typo mistake? That can make it tough to get a warranty of 50,000 miles on the work I let them do. Maybe too many Amp Energy drinks from my observation.
The Technician that preformed the Vehicle inspection missed something very obvious, a front lower tie-​rod end worn out, only hanging on by the cotter pin. The first inspection report showed it was checked and OK.
After the work I allow them to do was done I once again ask about the noise I was hearing from the front end, even had the service technician go with me on a test drive to hear it. This time he did and discovered the problem after a second inspection. I quote here from the invoice:
” Vehicle unsafe to drive, ball joint needs to be replaced, nut will not thread on «. How do you miss something visually like that on the first inspection ?
Now about the Service Manager and another Service Advisor. Both seem to rehearse their standard responses to a customers concerns about the work they did preform.
I asked how their inspection could miss this obvious worn out part and their answers were the same «Well, we didn’t charge you for the Vehicle Inspection». WOW !
So beware of the work done on your car here, better to go to another auto service provider, then The Dealer that just charges more money for the same job.

This review has to do with the service department.
No one answers the phone. I left 2 messages with 2 different people [main service line and to Tye], and am still waiting on someone to call me back.
I guess they have too much business already and don’t need mine.

Letter’s to Honda Corporate did nothing. It was sent to a regional office who didn’t care as much as Bend Honda. My car is now nearly 20 years old. It’s been a good car but I will never by another Honda. Their corporate offices ignored me 20 years ago when my $ 25,000 car didn’t come with floor mats. They ignored me two years ago and didn’t give a crap about me. They’re a f’ing s’it outfit.