Bend Honda

While visiting Bend, we were having car trouble… The battery kept dying!
Made an appointment for 7:15 a.m. the next day. When I got there 7:00 a.m., I found that there were other people already waiting to get some kind of service that had no made appointments. Basically, even with appointments, if there are people waiting before you without appointments, they will be served first. I didn’t get checked in until 7:55 a.m. After checking in, I didn’t hear from anyone until about 10:00 a.m. (or maybe even later) where their inspection yielded that there was nothing wrong. Afterwards, I asked them to do another test which took about another hour, but that was fine.

I bought my lightly used Honda civic here and it was affordable and the salesmen was very accommodating. That was in 2012. I’ve been back regularly for service and maintenance and I’d never go anywhere else.

This review has to do with the service department.
No one answers the phone. I left 2 messages with 2 different people [main service line and to Tye], and am still waiting on someone to call me back.
I guess they have too much business already and don’t need mine.

Letter’s to Honda Corporate did nothing. It was sent to a regional office who didn’t care as much as Bend Honda. My car is now nearly 20 years old. It’s been a good car but I will never by another Honda. Their corporate offices ignored me 20 years ago when my $ 25,000 car didn’t come with floor mats. They ignored me two years ago and didn’t give a crap about me. They’re a f’ing s’it outfit.

went in to buy a brand new car. Talked to the salesman and ended up going for the test drive. He was super nice and respectful, unfortunately I can’t remember his name but he was tall and had glasses with short blondish hair. I know he wanted to be a nurse. Went in to run the numbers and started talking to the «sales manager» named clint. I recommend to not talk to him if possible. He was completely dis respectful and didn’t want to fight for us on getting the best price. I have purchased a total of 10 used and new cars from dealers in the past and have never been dis respected. He isn’t trying to sell you a car he is trying to flex his own ego. I know how it works and I know what we can get I don’t need someone telling me to «trust the system» and waste our time with payments of over $ 350 and a quote apr of 15%, what kind of apr is that!!! Long story short I was right and we got down to around low $ 200. If it was my money and not my friends then I would have left and went to portland for a honda.
Clint you are very did respectful and need work on your customer service. Because of this honda of bend has lost at least 3 customer that I was helping to get a car, everyone of them went to Portland honda or another dealership here instead. That’s a good $ 70,000ish lost already that could have went to Honda of bend. Plus I have more friends I’m helping.
Also I recommend going to hertz of bend and seeing Larry. He is a nice guy and will work with you and help you after your car purchase.

I am not all that trusting of Honda dealerships after past bad experiences. Luckily Hondas are fairly dependable and usually just require routine maintenance. The challenge is finding a dealership whose service department actually does all the items checked on the maintenance list. I also don’t care for bs talk. I am giving this dealership the benefit of the doubt. Hopefully I won’t be disappointed with my recent 60,000 mile maintenance.
Update 9÷5÷2014: the 60,000 mile maintenance went very well.
The Express Service for oil change is great. So far I have not been disappointed. I also appreciate the no pressure information provided by Rick in Sales about the new cars.

My 22 year old son, Nathan, just purchased a used Honda here about two weeks ago.
Here is our story:
He is not a car nut. Just a good kid who likes decent, reliable transportation. In high school and most of college, he used my old 85 Toyota truck.
When he bought his first car, a year or so ago, it was a «grandma special» 1990 Accord with 100,000 miles on it. He was the second owner. A gem of a car. But he did have to put some money into it. Timing belt. CV Joints. Maintenance stuff he just didn’t want to do anymore. He calculated out that the money he was spending on a monthly basis for a 1990 Accord was the same as if he were making payments on a newer one.
He makes the decision and he is ready to upgrade. Nathan knows he wants another Honda. He’s done his research online and has already located a used 2007 Accord on the lot here at Bend Honda.
We arrive and a salesman greets us right away. Nathan states he already knows what car he wants to look at and the salesman, Cody, wastes no time trying to point him in another direction. He pulls it out and goes through all the features of the car. Pointing out it’s a Honda Certified Used Vehicle and all the standards that need to be met to acquire that rating. The bumper to bumper 12 month warranty is also nice.
After a test drive, my son knows this is what he wants. The price is fair. We don’t even see the need to haggle.
My son states his financial position. He needs to sell his Accord. He has $ 1500 cash right now. He is leaving soon for advanced training in the Air National Guard.
Cody then says, «Look…you don’t want to trade your Accord in with us. That is a $ 3,000 car and we’ll give you maybe $ 1,000 for it. Sell it private party. But more importantly, no rush. I’ll pull this off the line and you take all the time you need. Thank you for your service to our country.»
Wow.
We leave and Nathan posts his Accord on Craigs list. People start calling. Appointments are made. The salesman, Cody, calls Nathan the next day saying a father was just in there looking for a car for his kid and Cody knew Nathan’s car would probably be perfect for him. Would he mind if he gave out Nathan’s number?
Wow.
Long and short of it, Nathan sells his Accord that weekend. By Monday he is finalizing the paperwork for his «new» 2007 Accord. We were out of town, so Nathan did it all himself. We were impressed.
The whole process couldn’t have gone easier for kid and his first major purchase in life. So proud of him and the way Bend Honda treated our son.
Why 4 stars and not 5?
Nathan did say that although Cody, the salesman, was fabulous. The other guy… the one finalizing stuff… was a little pushy about some of the extras. Nathan realized it was just «his job to up sell» but when Nathan knew what his budget was and was firm about what he could afford, that part didn’t agree with him much.
So, Bend Honda, great job. But, listen to your customer’s. Don’t go for the up sell if your customer is telling you NO.

Tried to rip me off. Played the whole, «your payment will only be $ 30 a month more» b.s. I went elsewhere and bought the EXACT same truck for $ 1800 less than what the bull$hitters tried to tell me was their bottom line.

I went because I got a lil «recall» postcard– it only took 15 min and then I got my oil changed. They were really nice and advised me of a few things that needed attention– one of the expensive items– I pointed to and said– isin’t this covered by the used certified warranty and the guy said– I dunno– I’ll call and check and sure enough– it was!
the shuttle was VERY easy to use! overall I was VERY impressed! GREAT service!