ApplianceLand

So our fridge got on the local train right around Thanksgiving 2014. We heated some pie and I pulled out the frozen yogurt, and sho nuff, the frozen yogurt was more like liquid yogurt. One word for that: egads!
We did a frantic online search to find appliances, and stumbled upon Appliance Land Etc. The Appliance Land website didn’t show many details about specific appliances in inventory, but we went anyway, trying to avoid the big box stores if possible. They had a great selection, but really only one in the size that we wanted (30“W 66“H 30“D) but it matched exactly what we were looking for.
Dennis was amazingly helpful and awesome. He checked the inventory and saw that he had last year’s model of a fridge in the size that we needed. He offered us that model for about $ 50 off the normal retail since it was a floor model. Turns out, the inventory was wrong and the model on the floor was the 2015 model. He offered us the same discount on the fridge, and we’re having it delivered for free on Tuesday. I’ll write an update to my review after the delivery. They offer haul-​away for $ 20 and they will recycle it.
A couple of notes, we found the same model fridge at either Lowes or Home Depot, and it was the same retail price. We chose to support small business. Dennis also gave us some good advice on microwaves and how easy it is to install them in lieu of a vent.
I would highly recommend these guys to anyone shopping for appliances. We’re looking to redo our kitchen in a year or so, and we’ll definitely be visiting these guys when we shop for appliances.

I was scheduled for a refrigerator delivery on 9 – 11. The delivery guys were running late and called 3 or 4 times to say they were on the way. Unfortunately, they got caught in a bad traffic situation because the President was somewhere and they were not able to get through the traffic jam. Because they had called me several times, I had the expectation they were going to show up and I gave someone my old refrigerator late in the day. Unfortunately, they were not able to make my delivery, which, I understood. However, since I was the next delivery I expected to be the first delivery on 9 – 12, which could have saved my food. Well, my delivery was rescheduled for 9 – 13. It made no sense to me that I should be put off until another day. I lost $ 200, or more worth of food. I was very unhappy and they did not seem to be that concerned. There was no, I am sorry or an explanation as to why I had to wait the extra day. Until the lackadaisical delivery scheduling I would have rated them very highly. Now they have lost a customer and any recommendation I would have given them.

I purchased a stacked washer and dryer unit from this store. The sales person was very knowledgeable and friendly and I was in and out in 30 minutes. The problems started with the delivery and installation.
The washer and dryer were being installed on the second floor in a closet that was just big enough to fit the units I selected. I confirmed the size with the salesman at the time of purchase and with the manufacturer’s requirements. The installers appeared to be in a constant rush and complained about the extra set of steps (which I paid extra for) and the tight space in the closet. After breaking a stair tread with their dolly, cutting out and removing the original drip pan, cutting a whole in the closet drywall, they claimed the appliance wouldn’t fit in the closet and left it sticking out 4 inches so the closet door would no longer close.
After confirming all the measurements, I went back to the store and complained about the install. The salesman was once again helpful and scheduled installers to come back out and fix it. What I didn’t realize was that he sent the exact same crew! This time they replaced the dryer vent with a soft vent (which I believe does not meet code), pushed on the dryer and said they were done. The closet door still did not close. I showed them the measurements of the appliance and the closet and told them to try again. They wiggle the units all around and got them to slide back the remaining 4 inches. It turns out they were stuck on the pieces of pipe they cut off my original drip pan.
That evening, I ran the washer and water began to pour through the ceiling of the floor below. Obviously something was installed incorrectly or not connected. I contacted the store once again and the salesman said he would take of the issue (this would be trip #3 to the house). The next day I got a call from a manager who said that at this point he felt that it was a defective washer and it wasn’t his problem. He told me to handle it through homeowners insurance and that he would not be sending out a crew to fix it.
I’ve rarely experienced such poor quality workmanship during the install and such terrible customer service. The washer was in my house 2 days and only ran once and ApplianceLand claimed that it was now my problem and they would no longer help. Terrible service.
I did call my insurance and they sent a contractor to repair the water damage and a repairman to check the install. The insurance company found the installers to be at fault by not properly securing the drain hose causing it to dump on the floor. $ 1000 claim and a week of work and I’m finally able to use my appliances.
I would recommend saying away from this company until they improve their customer service post purchase.