US Post Office

I wish I could put zero stars this place has the rudest staff I have ever dealt with. I don’t know why the woman who works here does cause she always acts as if I’m bothering her when I come in. The guy is a little more friendly but has no idea, neither of them know what there doing I needed a pre paid shipping label deducted from the new price of the shipping because it was overweight I have been do many post offices and never had a problem doing this, they were rude and said there is no way to do that and told me they wouldn’t try. So I went to Concord Ave and they were overalls nice and helped get it done for me. I don’t recommend this place.

1 800 ASK. USPS you can make a complaint there, then the local supervisor is made aware of the rude customer service.
Went in this morning and a very helpful, totally into her customer service was working alone at 11 40 am, bouncing all balls with a smile.
I wonder if there has been a change or if the rude people are on vacation.

I live a few blocks away but have officially visited this post office branch for the last time. I’ve never seen it busy (probably because everyone knows how terrible it is) yet the service is awful to a level that I can hardly put into words. The last time I went to this post office to buy stamps the lady at the counter hurried me along so she and her coworker could get back to their crossword puzzles, which they were solving out loud together. Seriously. During today’s visit I had to shuffle back and forth from the desk to a side table about 15 times — being SIX MONTHS PREGNANT I literally overheated having to figure out my packaging situation myself. I think the woman at the desk was trying to be helpful by telling me she could weigh my packages before I taped them up, but then she proceeded to spill my package contents (including packaging peanuts) all over the desk. It honestly appears as though it would pain these ladies to actually help people with their postage and packaging services… If they are burned out, replace them! I know the USPS is not known for their customer service but this place is the worst. Why is it so hard to understand that *customers* would like to mail their stuff as safely, cheaply, and quickly as possible? I would rather pay a hundred dollars to ship anything at UPS or drive 30 miles away than deal with this PO branch ever again in my life.

I have had only positive experiences at this branch! Its close to my work which is awesome, so I frequent this branch on my lunch breaks. I think I’ve only ever had Ann, who is very friendly and helpful. Not sure what these other reviews are talking about… cause Ann has made my visits pleasant every time!

I live in Waverley Square, so this post office should be where I ship packages from and buy stamps at, however that is not the case. I don’t mind driving for a less rude customer service.
OMG, I cannot believe how impersonal and rude the personnel at this location is. I know postal workers are the most suicidal profession-​wise, but a touch of friendliness, an occasional smile and a rare nice word couldn’t hurt.
I wanted to punch the woman behind the counter in the face today. Hope they close this branch. Waverley Square will be better off without miserable service like this.

unfortunately, i am unable to give this wretched place zero stars.

I live about 10 blocks away from this post office, but for over five years I have done everything I can to avoid going there. So, rest assured when I go I am: wearing my thickest skin, ultra prepared, wearing my available for an interview best, and coming in with my LOWEST expectations. Still every time, it is a distinct day ruining ordeal.
In my case, all three people I have dealt with (perhaps 5 times each) are snide, rude, racist, and woefully uninformed about the actual mailing of certain items. They are also frequently noshing, and happy to cheerfully call out to people known to them who walk into the room. It woud feel neighborhood-​friendly, but it doesn’t it’s more of a commentary on the fact that I’m not the white kind.
When I read jen h’s review below, I thought oh, she said it all in a nut shell and almost didn’t write until I saw what Mrs M had to say my piece above.
and further to Dan M’s perhaps we should stage the equivalent of a citizen’s arrest, since these people are federal workers. they need to serve the nation’s populace, no matter what flavor they happen to be!

SO, every time I come here, the woman at the counter is rude. Whether im buying stamps or mailing a package, she always has something snide to say. Even though I live blocks away from this one, I make a point to go to the post office on the other side of town.

The friendly service is questionable, they only seem to be polite when otherwise unoccupied. Anyone who has gone there would know that one particular lady has an attitude that is not appropriate for a front of house/​customer service position. While it is her job to be a knit-​picker, she could do so in a less sarcastic manner. Nearly every time I have gone there to mail a package she is outright rude to another customer or myself. On two occasions she «corrected» me for the protocol in which I prepared my packages for mailing and both times she was wrong. Conduct like this, especially in a position with direct customer interaction would never be tollerated by any normal business, goverment workers are spoiled in what they get away with.

If you’re tired of impersonal service, this little post office has the friendliest staff – great people who know my name, give unhurried service, and a ready smile – makes going to the post office a treat.