Express Towing

This is the worst company to deal with
They are towing cars in my complex apartments North Park in Burlingame, if you live there, be careful, they town your car for nothing. Deserve a 0 star.

I wish Unilocal had a zero review option. Horrible company. Very rude and reluctant people, they towed off my car from my apartment complex (parked in a yellow zone) even after having a valid parking permit and charged me 365 bucks for a 3 mile tow which is a very expensive, literally a Robbery !! I am pretty sure these guys hardly have any regular towing business other than towing away peoples cars from red or yellow zones. They s*ck big time !! Here is one star for your foul attitude and charging way more than what it is really worth ! Don’t tow away my car another time !

Got my car towed while watching the fireworks in foster city and I did called like 10 times and no answer, the answering machine said that they would call back in 10 min and they don’t answer blocked calls! WTF. U tried looking for the address to see if my car was there and on google it said the place was on w 20^th and it was pretty much residential. So I looked on Unilocal to see if there was an address and thanks to review I found the place, on old county road behind napa auto parts and they don’t even have signs up or nothing just a douche waiting by his truck. By the I got there it was midnight and the guy charged me 365, rip off!!! Fucking fuckers!!! I hate them. It wasn’t even there for a whole day just like 4 or 5 hours!!! Beware!

This towing company is the most obnoxious towing company (which is saying a lot considering towing is a bad business to begin with). My car was towed from my own garage. It was then quite a large struggle to get my car back. Their hours are horrible and charge extra if you cannot pick up your car within a short window of time… hello ever heard of people who have real jobs during the day? So finally after arranging to have a friend go to the company and pay so I would not get charged extra (although the fee they charged me was outrageous). Then after work I went with the friend to the towing lot to get my car to find out that there was a crow bar left in my window. After a busy weekend I finally had a second to call them and complain and ask why I had found my car that way. They told me that it was not one of their workers and that someone must have tried to break in — UM EXCUSE ME! my car was on their lot and someone tried to break in! They then told me that they would not reimburse me for the damage it did to my door frame because I called a few days after it happened. I am the most frustrated with them and it is ridiculous — they do not even deserve one star.

Seriously no star is what a 1 star equals on Unilocal!All the complaints of this company being shady are true this company is no doubt shady. The way these low life zero quality tow companies operate is BS (dont get me wrong I personally know 2 honest awesome co’s)by the way the impound lot in belmont is located behind Napa auto parts in on old county…415 old county to be exact… Its hidden no signs no nothing just some jack ass in his truck waiting to rob you… They sit around and wait to receive a call from some security officer to pick up cars parked… they have some form of scam going on between the drivers and guards … Guards get a «kick back» for every call… I went through a horrific situation with them and my whole family on my step moms birthday. I wont go into details but some information that was discoverd tonight gives me all the reason to believe the suspicious activity is in fact fraudulent and wrong! Hope no one has to deal with them. Sorry if u do… Good luck have cash ready!

ZERO STARS.
i live in a townhome community and the security hired by the HOA that we pay for to keep us safe had my car towed (that’s another issue)…by Express Towing. when you call them, they inform you that they can not reveal their location until you have a release form from the police station. (i dont know why this is so because all the other tow companies had their names/​addresses/​phone numbers readily listed on forms at the police station except Express Towing. I found that odd.) also, if you come and pick up your car before 5pm, the fee is $ 265 instead of the $ 365 they charge after 5pm. also, an extra $ 100 is charged for everyday your car is there. so anyway, when i retrieved this release form, i called the towing company numerous times to find out the address. time and time again, i called… no pick up, just an answering machine that says they dont answer calls that are blocked and that they will call in 10 mins. i did NOT call from a blocked phone number. i called them a few times earlier that day to let them know i fully intended to be there before 5pm. i gave them my name/​info, they knew it was me. i was trying desperately to make it before 5pm to save $ 100, so i looked them up on google maps. the address listed was located in san mateo on playa street and had the same exact phone number. i rushed over to san mateo, but there was no Express Towing there to be found. it was a residential area. sure enough, way way way after the promised 10 min call back, AFTER 5pm, they call me with a BLOCKED number and notified me that they never had/​have a location in san mateo. they are located on spruce street in south san francisco, 2 minutes away from my own home! if they had told me this sooner, i would have been at their location much earlier than 5pm! finally, after stopping at numerous business places to ask the whereabouts of Express Towing, i found their location. by this time, it was much much later than 5pm. there was no signage, no address plate, nothing! i wasnt sure if i was even at the right place! it’s completely inconspicuous. after a 20 minute wait, the person who is the owner/​driver of the tow truck came to the gate in his truck. i was met with so much rudeness from this despicable person. i asked if he would waive the extra fee since i tried to make it before 5pm, and he loudly stated as he began to pull his truck away threatening to leave, that it was not his fault, it was mine, that i was irresponsible and that if i didnt want to pay the $ 365 right there that he would simply leave so that i could come back tomorrow and pay another extra $ 100 on top of the $ 365… i was completely shocked by his demeanor. i was forced to pay the $ 365 instead of the $ 225 ($ 40 off if you pay cash) i would have if it weren’t for their purposefully not answering my phone calls! i received my receipt which had their address listed as being in BELMONT (so misleading). why are they being so deceptive about their location??!
this business WILL SCAM YOU. they are unscrupulous, devious and fraudulent. they will find every way for you not to pick up your car on time so that you will be charged fees on top of extra fees. the situation i have been put in is UNJUST and it makes me SICK TO MY STOMACH.
i don’t know why this business is still in operation. consumer & governmental affairs bureau, please shut this guy down! the owner is a CROOK!

They towed my car in front of my own garage (drop off zone) after i parked to drop off kids for less than 30 mins and give me the reason of parking on fire lane (we are in a town house community). It’s so false and i am going to get my money back in some way.
The people are so rude and sick to deal with. Our car they towed has 3 of my kids’ car seats so we can’t even drive there to get the car with kids since no car seats. They wouldn’t provide any help by picking me up to their garage only 2 blocks away. We had to borrow car seats from neighbors to go there.
I don’t think they have any regular towing business to help people but all are towing people’s car reported by security company and charge extremely high fees. They are simply like robber to me.

They picked me up from the side of the 280 within 25 minutes of my call. Professional and nice, dropped me off at home before taking my car to the shop 40 minutes away. (I wanted to go to particular shop and knew that the charge would be higher) $ 180 for a 35 mile+ tow. Pricey but I was home within 30 minutes of my breakdown at the side of the road at 1 a.m.

I don’t like towers in general (it is just the worst resource-​time-​depriving idea that ever came into someone’s head), but I definately don’t like these guys. Slow, hard to deal with, and so expensive, its easier to get another car.

Well they’ll be there in 5min to tow your car away, but they keep you waiting 30 min to pick it up. They’re not all bad though, at least they charge $ 250 for a 3 mile tow! A small price to pay for the opportunity to demonstrate such self control and acceptance.