Verizon

Wonderful service! I went in there today with a really complicated issue involving my account and trying to activate a smartphone. Victor took the time and was able to fix my problem (which was was incredibly time consuming), but he did it! I don’t know how he did it, but I’m seriously impressed with them. This is the second time I’ve been there, and even though the initial wait time is a bit long I’m confident that I’ll get someone trustworthy to help me out. Totally better than calling Verizon over the phone, go to these guys.

I went to get a new phone this weekend and had such a great experience. I worked with the sales rep Jack to help organize my plan. I was actually moving from my parents plan to my brothers plan, and he made the process very simple.
We helped walk us through the different plans, monthly amounts, and installment fees so we knew exactly how much we would be paying.
A couple days after I left the store, the store manager texted me to make sure everything went ok! I was absolutely blown away with the customer service and effort the whole sales team was putting in. I could not imagine a better experience with Jack or his other team members.

My wife and I recently bought new phones and in the process changed our carrier to Verizon. The solutions specialist who helped us, Kim Whittington, is as fine a salesperson as we have ever had! She has amazing product knowledge and phenomenal understanding of plans and options. She also works extremely hard to save her customers money. If you want a personable, efficient, intelligent, and focused person to help you make the best decisions, she is the one to see. We recommend her with 100% confidence.

Terrible service & local business strategy… After coming back 4 times within less than a month to try to get help, and waiting 30+ minutes the most recent time, I was told it would be another 30 – 45 minutes. Only when I asked was I told I could schedule an appointment or do the service I needed online!!!
I told the manager it would have been more beneficial if I had learned my options when I first entered the store. He basically brushed me off.
Also, there are some other terrible associates… Rude, dramatic, totally unprofessional. Ugh.
Update: the operations specialist Erin totally saved my day. Because of her, I will keep coming back to this store. She should train everyone there!

Don’t go here for any Verizon Wireless Services or purchases. The staff here are rude and ignorant. Some can’t speak English. All they want to do is sell you the most expensive phones and programs they can. Bait and switch is there motto. Stay away from this place and find an alternative store. Best Buy is a better choice.

If you can get your wireless phone business done on line, do it on line. I only came here because my daughter absolutely HAD to have her iPhone immediately, and she didn’t want to wait two days to get it in the mail.
We arrived at about 11:00AM on a Saturday. I wanted to be here even earlier, I’d been here before on an evening and it was very chaotic. When we first walked in we were met me a greeter who took our name and put us on «the list» explaining that there were seven people in front of us, and that the average wait was about 5 minutes per person, so we would be waiting «at least» thirty five minutes. Luckily we’re in a shopping plaza so we walked over to The Paper Store and Newbury Comics to browse a little. We came back early, in twenty five minutes, because my daughter didn’t want to miss our turn, and she didn’t mind standing and waiting (there are no seats!). Unfortunately, they called our name while we were gone. The greeter said we’d go to the top of the list, and spent some time typing frantically into his terminal, but they called five more people before us.
We were assigned a salesman, we new exactly the phone we wanted, so it was pretty quick, but Jarod never mentioned that the $ 30 data plan was «SOP» on iPhones unti I aske about it. I knew a data plan was required on smart phones, because my son has one, but his is only $ 15. The iPhone requires a $ 30 data plan. If that’s the only way you can get one, fine, the decision is mine. But I was asked to sign on the little register screen, no details of the plan were disclosed to me, and I would have left the store never knowing that I was getting this $ 30 data plan. I’m seriously thinking about switching to another carrier.
I think it’s only fair that, if they are going to ask people to wait on average at least 30 minutes, they provide a waiting area. If they can’t provide a waiting area, they should understand that people might want to wander around the shopping plaza during long waits, and people coming back just after their name was called should be handled routinely and professionally, not as if something had gone horribly wrong, throwing everything into confusion.
I think Verizon is taking on an attitude that we have no choice but to deal with them. Their family plan is very comparable to other carriers, maybe I’ll switch my family over to T-​Mobile or AT&T and prove them wrong.