Gerber Collision & Glass

This is my first ever Unilocal review as I wanted to share my experience:
I brought my Toyota Tundra into Gerber Collision & Glass recently on a USAA insurance claim. Thank goodness Gerber is the preferred choice of USAA. Everything about the experience was exceptional:
* The quote process was smooth and easy (and extremely friendly).
* Gerber worked quickly and efficiently with my insurance company regarding payment.
* Gerber got my vehicle in right away and was flexible with my demanding January business travel schedule.
* They finished the vehicle quickly and the work looks amazing!
On top of all this, Gerber needed to keep my vehicle over the weekend for some final touches. They arranged and covered the cost of a rental truck for me so I was able to complete some important projects over the weekend. This was way above and beyond the call of duty, and sincerely appreciated. This is the type of phenomenal customer service that you rarely see these days.
Last year, my wife’s Toyota sedan was hit by another vehicle and received some significant damage. Her experience with Gerber was wonderful as well.
In conclusion, I HIGHLY recommend considering Gerber for your collision and glass repair needs.

My Toyota disability van was transformed into a pancake last week. my USAA insurance gave me several choices and I selected Gerber. the day after they got the car they explained the process and expeditiously handled the paperwork. Their empathy and professionalism was beyond 5 stars. They made the experience as painless as a non-​fatal horrendous accident can be.

I have had a number of interactions with Gerber through three small accidents and a windshield repair. They are always professional, good communicators, coordinate well with the insurance companies, and did a nice job on the car. Three things stood out as going above. 1. When appraising the car initially, removing a great deal of black from the side of the car that had been left there by the other vehicle’s tire. 2. Detailing the inside of the car, as well as the outside. 3. Offering to replace a lost umbrella when I called looking for it, even though I wasn’t exactly sure when I had last seen it.

Great service, quick professional and very polite. Showed up on time out in Birch Bay. Would use mobile auto glass service again very pleased.

I’m pretty sure this is a new shop and not Bellingham Collision Repair, if I am mistaken, sorry! This review is for Gerber Collision & Glass.
My car was on the receiving end of a rear end collision which left me with a back and neck injury, and lots of paperwork. If you’ve been in a similar situation, you know what a headache it is, when all you want to do is rest your body.
I took my car to 3 different shops for estimates. Gerber was first, and I was met by a very nice man named Kevin, who is the general manager. I asked for an estimate and he gladly did it within 10 minutes, no appointment necessary. I immediately liked his pleasant and cheerful demeanor, and he was also very kind in answering all of my girly questions (I know very little about cars!). It’s always so obnoxious to be a girl and walk into a car shop and get greeted by greedy men who think you’re stupid, as was my experience with the other shops I took my car to, and it was so refreshing to not have to be on edge or embarrassed about the questions I was having. His estimate was also the cheapest out of everyone I took my car too, though that didn’t matter because the other persons car insurance would be paying for it anyway. He said my car would take 4 – 5 days to fix, but he would throw in a rental for 2 days. Sweet!
Needless to say, by the end of my 3 estimates, I ended up calling Kevin and making an appointment with him for the following Monday. In the days that followed, however, I began realizing that a rental for only 2 days wouldn’t be enough, and I was feeling overwhelmed with the whole insurance process since Gerber wasn’t one of the companies my car insurance had a deal with. I called and left a message on Saturday to let him know that I just couldn’t have it done on Monday, even though we had an appointment. On Monday, Kevin called and let me know that HE had taken care of calling my insurance company and he ALSO was going to offer me a rental car for the entire time my car was in the shop!!! So there went all my worries and I dropped my car off with him within a couple hours, got my rental, and went on my way!
He and another lovely person who worked in the shop, Laurie, called every other day to update me on the progress of my vehicle. By Friday, the car was ready to be picked up, and when I got it, it was clean and sparkley, inside and out, and the work they did was superb. I should also mention, that I needed one of my tail lights replaced from something other than the accident, so I asked him what it would cost to do that, and he got a new tail light and put it in at cost. What a guy!!!
All in all, the entire experience was completely stress free and I was left feeling really happy about the job Gerber did and the service I got. I would highly recommend them to anyone who is looking to get their car fixed at a reasonable cost around Bellingham. They are a small shop and you don’t need an appointment for an estimate, but because it is still Gerber, there is a nationwide warranty. Kevin has his cute dog Shadow that hangs out inside too, so it’s a very warm and welcoming environment.