Everything In Sight Optical

Everything in sight letter to owner and Unilocal review.
In November 2015 I went to Everything in Sight for an eye exam and new glasses and lenses for my 1 year old RayBan’s.During the exam I remember thinking to myself «how is this woman going to get my trifocals prescription written down correctly with all the chatting she was doing»?
A week later my glasses are in. I try them on and the right lends distance was way wrong. The woman asked that I take them home and wear them all weekend restrain myself from using my old glasses. I said sure but first can you please read my old glasses prescription and tell me how they compare to the new. 10 minutes later she comes out embarrassed. Oops there is a mistake in the prescription. I waited 45 more minutes and I go back and get another exam from the chatty Dr. It appears that it was her mistake. New glasses are ordered.
Another week or so and my new glasses and sun glass lenses are ready. Great! They told me it would take about 20 minutes for them to install the lenses. While I waited I noticed that the new glasses didn’t seem right. I figured that I needed to get used to them. Then the lady come out «bad news your new sunglasses lenses broke. We will have to reorder. I am sorry about that».I asked if they could do something for me for making these mistakes and wasting my time. They gave me a discount on my frames. I thought that that was nice.
Another week or so my new sun glass lenses are ready. Good because I need them to redo the mid range in the new glasses. The field of view was so narrow it was horrible basically worthless. .
They take my RayBan’s and come out a few minutes later. «I fees sick we broke your frames».
They offer to replace them for the price I just paid for my lenses. That’s great except they had a very limited selection being that its Dec in WA.
Another week or so and my glasses are ready. The everyday glasses are great!!! The new sunglasses where not close to fitting falling right off my face. They bring them back to be adjusted. While that was going on I asked the lady helping if she could give me a quote on these sunglasses? She asked why? Reason being is I just paid they $ 400 for lenses for RayBan’s and I feel that if these are lower priced than I would like to talk about a refund. She Coped an attitude and said «there will be no refunds» and she walks off annoyed.
A new lady comes out with my glasses. I guess that other lady was done with me. I put the glasses on, look down and they fall off my face. She tells me this is how they are with wraparounds and she asks «would you like to wear them out? «and starts passing cases and cleaner rags at me. I said» would you mind adjusting them again? So she takes them in the back. Now she’s all pissy.
She comes out with them again. Surprise they fit now and don’t fall off. Yay.
I ask if I could have an receipt. She said «yes but it will take awhile» she says with an attitude. I thought to myself is that too much to ask for a receipt? She brings me the receipt and I can tell she is done with me and does not want to discuss anything else with me. The other lady of course warned her I was discussing a discount if the new glasses where a less quality than my RayBan’s they broke). I just dropped it and left wondering this. I shouldn’t had bothered these poor folks with my business.
Ill sign off of this novel with these questions. Was I wrong to want glasses I can see at least as clear as I did with my old ones? Was I wrong to want to be recompensed for my RayBan’s that they broke that I paid $ 600 for a year ago? Was I wrong to feel that 5 trips to the store and 4.5 hours of my time, and meter money was wasted by these people? Was $ 900 that I paid for these services too much? Would I recommend this company to others? Would I ever go back? I think if you read this far you know the answers to my questions.
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Regards,
Dennis

This place has the biggest selection of glasses I’ve ever come across, but I have to mention I almost cancelled my order when I was assisted by Dave. I found a really good deal on two frames by accident — I had expected to like the more expensive ones much better, so my selection was not based on price. One pair had wobbly temple stems and asked him if he’d tighten them. He answered no, he couldn’t, that’s how they are. Really? He did not even try to appease me and try to tighten the little screws. I hope when my glasses are ready that I don’t regret buying two pair on sale and thinking, «I guess you get what you pay for.» He also said there was no guarantee on either pair. Oh Great! Right now I’m vacillating whether to cancel my order in time because if either pair breaks or falls apart soon after my purchase, I’ll have to start all over some place else and I WILL NOT be a happy customer. This guy needs some customer service classes.
As for my eye exam, the optometrist was very personable and explained everything she did, so I was very pleased with her.

I have never had such an EXCELLENT experience with an eye doctor before until now! The doc was super personable, and it cost me out of pocket without insurance: $ 135 for an exam, contact prescription, and a new pair of glasses! Totally beats the $ 300+ I would’ve paid at Costco! The place is a little cluttered and I had to ask for help because there were so many people running around, but I liked that it felt more comfortable like home than a spotless and bland lenscrafters.

Terrible. I drive up from MV, and I had to drive up FIVE TIMES to get them to try and fix my glasses. They screwed up multiple times. Had to cut new lenses 2x. And even had to give me a new eye exam because they thought I was faking not being able to see through my glasses. The doctor stated that I must have diabetes if I my eye sight changed «so quickly,» except in the second eye exam it didn’t change at all. They seemed puzzled why I could see though my old glasses w/​o any issues by not through the ones they gave me. If this had not been one of the only places that took my insurance I would have never came here. The staff was uneducated, and ill equip to answer complex questions. I finally gave up having to drive back and forth, wasting so much gas.
He even billed my insurance wrong, asking me to pay $ 130 for an eye exam that my insurance covered for free. I had to fight him to call my insurance company to sort it all out.
A terrible experience.

They answered all my questions, had my new glasses ready just when promised, and provided great service, all at a reasonable price.

We went here to support locally owned businesses and regret ever walking in the door
They told us the glasses would be ready in a week, it took two weeks. Then the glasses gave me a headache because one of the lenses was blurry at a distance. Went in for re-​check appointment, first appointment of the morning and was kept waiting 45 minutes as the Dr was not there. After recheck they told me the bad lens would be fixed by adding anti glare. I didn’t think so. Their only resolution was to put my old prescription back in. When I got them back finally, they still didn’t work. The women who gave me the glasses the second time read the slip and it said they only replaced one lens. So my current glasses have one lens from one prescription and one from my old prescription. This just seems so obviously wrong. I am not sure what the problem is with how they do prescriptions, either the Dr’s don’t know what the heck they are doing, or the equipment is off. They didn’t seem to even have the machine to calibrate astigmatism that has always been used in previous places. The price seems great at first, but even if I had ended up with a pair of glasses i could wear without having a headache and blurred vision in one eye, the waste of time and hassle in the inefficiency would have been enough to not return. I called and left a detailed message requesting a refund for at least the lenses, and hopefully my exam, but surprise they didn’t bother to return my call. They are always busy, probably because of the prices; but its not a good deal as I must now pay for a second exam, and new lenses on my own at another business, as the glasses they gave me are unwearable. They are not capable of making a correction. They don’t care about giving you glasses that you can wear, that aren’t harmful, or about customer satisfaction or service. I never complain about businesses or send food back, but this was just so unprofessional and faulty I felt I must save others from being completely ripped off. I noticed a little sign on the wall while i waited, «No Refunds». I am sure there is a good reason for that. I agree, STAY AWAY.

They are a little bit cluttered, and the staff often looks at you like deer in headlights when you walk in, but, damnit, I love their selection of frames. It was *that* impressive.

UPDATE 2011: I went to a new eye doc for a new prescription and he checked my glasses from Everything In Sight. THE LENSES WERE SWAPPED PRESCRIPTION! Meaning for 2 years I have been wearing an astigmatism lens on my good eye and a non-​astigmatism lens on my eye with astigmatism. I can’t believe a professional place would ruin my prescription like that, potentially putting me at risk of injury due to my depth perception issues. STAY AWAY!!!

I went to these folks after a friend recommended them to me. I was not impressed, they are very nice people but the follow up and the delivered product left a lot to be desired.
They never did get it right, I had gone back too many times, had been given misinformation way more than once, had my time wasted, my name forgotten, my phone number screwed up 2x, misinformed about delivery dates more than once, and everyone I talked to seemed to have a different story than the last one, no-​one seems to know whats going on, or be in charge.
I went in to get a set of their glasses they had «on sale» (2 pair for 89.00) and for an eye exam, having never worn glasses before I stated outright I did not know what a reasonable expectation was from glasses and I had no idea what my options were and needed some hand holding…
After meting with a person that hooks you up with glasses after the exam, I again made clear the above info and explained I was looking for computer glasses with the least distortion possible when glancing left to right… she suggested special über lenses that were designed for just that. Ok… so I’m in her hands I listen… though…150.00 for one set of those lenses… moving onto frames… hmmmm seems none of their free frames with their special deal fit me… hmm… ok… now were at 100.00 more for frames… so basically it went from 2 pair for $ 89.00 to one pair for $ 300.00+ (lets not forget the actual eye exam added i there)
Ok then, admittedly I have a big head… sad but true. I have one of those little Richard kinda heads… though thank god. not quite that big! A week or so later… I call them, and my glasses were done… I go to get them and OMG not even close. I wanted computer glasses, I work at a puter all day, and needed a bit of eyeglass love… but when I looked at the monitor and moved my head even slightly left to right… the top edge of the monitor looked like a snake moving, if I looked anywhere other than dead center through the lenses (yes, the über specially made so you have no left to right distortion lenses… dream on) everything became blurry and distorted… oh and let not forget this little gem… the left side of my monitor looked 2 – 3 inches shorter than the right side…
You should be getting the idea by now, and to their credit, they did remake my glasses, and I had them dump the über lenses… and just make me single vision glasses
After about another week and a bit without hearing from them, I called and was told that my glasses were being assembled that day and would be ready in the morning, when I called the next day to make sure (being distrustful of any information by then) I was told that were not in yet and would not be delivered till the next day… one of many bits of incorrect info during this process… at this point I was rapidly losing the faith.
Once again off I go to get my glasses and to their credit they did nail the magnification spot on… though the left side of my monitor is still 2 – 3 inches shorter than the right side… Im pretty much done at this point… Im going to wright it off as a loss, and go some where else and start again… maybe they can use these lovely new frames I own!
Generally ended up thinking these folks are a bit clueless, though very nice. Overall a very disappointing experience with a local merchant, I would not go back, I definitely do not recommend them