Enterprise Rent-A-Car

I called this Enterprise on 1÷8÷16 to inquire about renting a car due to a recent car accident. Cole was fantastic helping me, responding to my current concerns with my rental car from another agency. He went through what car options would be avail. He understood that I was 45 minutes away and after a car accident a safe, larger car was very important to me. Upon arrival Ashley was VERY helpful in showing me which options were avail & getting through the paperwork and out the door! The level of customer service is a FIVE STAR for sure. I will be back! Thank you very much!

The staff was incredibly friendly and got me on the road with a quick and easy scheduling. Their car was clean and ready to go, and upon my return, they even gave me a ride home because the weather was so terrible. Very kind and courteous, from the phone to me dropping of the keys and car later that evening. Rental was also incredibly cheap – around 36 bucks.

we were very happy with the accommodating worker (s) at the bellingham enterprise car rental. he young man was so busy when we were needing our car — but made the wait as stress-​free as possible by keeping us updated on the rental situation. he also was very generous in letting us rent a truck rather than a smaller vehicle at a comparable price! we felt that was really a very nice perk of renting from enterprise!

I’ve never been unhappy renting from an Enterprise and I’m happy to say this place was equally enjoyable. I rented a car just to go from Bham to Seattle for the day, and was quoted $ 57 that included taxes and fees. Originally when I called another clerk quoted me $ 53 for 2 days as the return day fell on Labor day, but the call dropped when I was making the reservation. I called back and got another fella that quoted me $ 48.99/day, but wasn’t sure what the other clerk was talking about when I said other guy said it was $ 23/​day (I didn’t mention the 2 day rental). Well, I wasn’t going to quibble since I needed a car, and this place rated much cheaper than Budget (uhhh…). I get it the next day and chiseled-​chin dude (so handsome) walked around the car with me and sent me on my way. I returned it the next day and dropped the keys off in the drop box. I will rent from here again when I need to jet around in a cheap, fuel efficient, vehicle.

Positives first. Quick service. Clean car and gassed up like I requested. Two cars to chose from. I chose the newer Ford Fusion. Professional service, courtious staff.
Negatives: i am a Enterprise plus member. No benefit for being a Plus member. No 9.99 weekend rates. Extra $ 10 charge to add my son and his girlfriend as a driver besides my wife. Just in case they drive. They said it was $ 10 each but gave me a deal. OK fair enough. Extra $ 100 to drop off at SeaTac airport. No discount for being an plus member. A little under $ 300 to rent for four days is the higherst I have ever paid anywhere. I drove about 200 miles total from Bellingham to San Juan Island and back to Sea Tac airport. The comuter was down at Sea Tac. My invoice said I drove 900 miles. Wrong. Nice profit for Enterprise and no recognition of discount for plus members. I always choose Enterprise to gain benefits and have yet to see them other than an occasssional upgrade. Not always. I could have saved $ 120 through Costco travel with a month in advance reservation. Plus members, it does not matter if you rent at the last minute they upcharge. Not right. In all fairness all the rental car companies up charge for last minute reservations. Get your reservation a month in advance and competitirs are a bit cheaper. Ask Enterprise to price match. Corporate could do better with plus members. I have been a long tome customer for many years. Have not seen much in loyalty rewards. Because of such 2.5 stars may be a better fair rating. Reward loyal customers with discounts better and you would derserve 5 stars.

I asked for a certain model of car, and was told I could have that at a higher rate. When I arrived, they did not have the car I requested and kept me at the higher rate. Then I waited 45 minutes for the car that I did not want, to be ready. They did not track me at all.

I’ve finally gotten to the point in my life where I’m not going to book rental cars just by price; I’m going to stick with the company who has consistently provided top-​notch service time and time again. And that company is Enterprise. Occasionally I’ve had to rent a car right here in Bellingham, and their in-​town location is very convenient (who wants to take a trip to the airport if it can be at all avoided?) — they always have a good selection of cars and you can reserve online in advance. Their rates are amazing, and the staff is super friendly and helpful. And if you don’t have a way of getting to/​from their location they will come pick you up! I’m proud to be a loyal customer of Enterprise.

Love this location. They are so nice and friendly and much cheaper than Airport. Will never rent a car anywhere else!

I received excellent customer service from this Enterprise location. I recently rented on three different occasions between June and August of 2014 and each time, was impressed with level of customer service I received.
I noticed others had negative experiences at this location. My experiece was the opposite of theirs, polite staff, quick drop-​off and pick-​up, even when busy.
I’d recommend this location to someone looking to rent a car in Bellingham, WA.

I have used Hotwire and ended up with Enterprise twice. The first time, they didn’t have enough cars at the airport for all of their reservations. So we were asked to drive with the manager (in her own car) from the airport to the offsite office. Once there, (at 12 midnight), we had a minimal number of choices. While I had «rented» an economy car on Hotwire, I ended up with a pick up truck — as the 2^nd to last choice in the parking lot. One month later I was unfortunate enough to end up with Enterprise on Hotwire again. Low and behold, the midsize SUV that I ordered was not available. So… they offered me a higher end minivan which wasn’t what I wanted but would do. Halfway to my hotel I see that the tire pressure is low on the front left tire, and the gas tank is only ¾ full! And the car was a mess — dirty, etc. They are offering to bring me a new car, (the third now) to my hotel room, but I haven’t seen them yet. Very nice employees, but really terrible management. Avoid at all costs in Bellingham!!!

Rude, rude, rude. Did I say rude? If I can five them negative stars I would. The guy who answered the phone told me after my 2^nd question «those are great questions but I have to take this call see you Thursday» and hung up on me. Nice you jerkoff! Called Hertz and got a better deal w/​XM radio & navigation which was included w/​the car. Never again will I use Enterprise. Avoid this one location @ all cost. Should have expected this after reading the other review. Negative stars for these jerks!

Service is okay. A little on the slow side in terms of getting customers into a car. Also they don’t honor the occasional $ 9.99 local weekend rate which I think a bunch of horse $h!+. Lots of Enterprises in Seattle participates in the $ 9.99 weekend rate but for whatever reason this local Bellingham station does not.
Also if you use a debit card expect to be change up the ying yang for the deposit. In Seattle I use to be charged an extra $ 32 deposit for a one day $ 32 rental. In Bellingham I’m charged an extra $ 200 for a one day $ 32 rental. Then it takes about 7 – 10 business days to get that deposit back onto your checking account.
Since then I started to use my credit card but rent from Hertz since both companies charge similar rates. The difference is that I get Alaska Air miles when rent from Hertz and nothing when I rent from Enterprise.
If you’re an Enterprise Plus member and rent from this location you won’t get any special privileges either. I’ve been a Plus member for almost 7 years and it still doesn’t get me out of the checkout line any faster unlike the other non-​airport Enterprises in Seattle.