Bob’s Discount Furniture

All of our furniture has always come from Jordan’s. We decided to go to bobs this time for our kids stuff. I purchased a bunk bed that I made sure was in stock for my kids. After talking about mattresses we went with the ones bobs recommended. The best delivery we could get was a week away so we scheduled that and our salesperson convinced us its a lot better to pick one of the mattresses up and have one delivered so it’s a cheaper delivery. After we get everything squared away we were informed the mattress we are picking up wouldn’t be ready until the next day which is hard to keep kids off of their new bed which they want to deliver the day before. So the day after the delivery we called a couple times and at 4 pm got a call saying it didn’t come in but it should next week and their associates are completely fine with this outcome. Afterwards I spoke to the manager Sean who mentioned no locations around have one. They found a cheaper mattress in a different location they said we could go purchase instead and receive a credit. I would highly recommend taking our business to somewhere that actually has customer service.

We are really disappointed in the quality of the furniture sold at Bob’s. And, the added protection plan is a scam, don’t fall for it, it’s not worth it. We’ve had 2 separate incidences now where our leather furniture has peeled and it is not covered by the goof proof additional coverage, and the store will only cover manufacture-​type issues for 3 years. We thought that purchasing an added protection plan would cover us for unforeseen things like this. Unreal that our recliner was only 4 years old, and now our leather couch is peeling at only 3.5 years old. Furniture is expected to last longer than that! Don’t fall for the prices — you aren’t getting a good deal — they are cheap, because that is in fact what you are getting in quality!

Bobs is just awful. Their furniture insurance policy they sell you is a scam. When you need it you have to contact an outside source that always finds a glitch in contract so not cover the problem. The furniture falls apart, such as our two year old leather couch. Cushions underneath tearing apart due to attached Velcro, so we are holding it together with duct tape because insurance we bought found excuse not to cover. Mattress Bought there for daughter is a wreck with springs popping through, again won’t cover. Don’t shop here, sales people all on your side until there is a problem. The old adage «you get what you pay for» Spend a little more and get some quality furniture, not this mass production Chinese junk.

Very surprised to see such poor reviews. Our experience in Bellingham store was great. We had been in Warwick store day before and we can say that we felt more welcome in Bellingham store. Bruce and Cindy were awesome. Large selection of furniture. We purchased 2 reclining power loveseats and a lift recliner, which nobody could touch price of. Delivery came as promised. Juan Carlos and Jonathan were very professional and courteous. Setup and explanations of operations were perfect. Ordering a daybed today! Received daybed today. Ordered online with no issues, and Bellingham store arranged delivery. Same delivery team plus Louie. Awesome setup and cleanup. On time as scheduled. Thanks Cindy.

My husband and I recently visited Bob’s in search of a new sofa. This was our first experience shopping at Bob’s and I have decided it will be our last. Our experience in-​store was pleasant, the sales lady Brenda was very friendly, informative and surprisingly not pushy with us. We settled on the Skyline Queen bob-​o-​pedic sleeper sofa and also purchased matching coffee and end tables. Our delivery was scheduled for 4 days after our purchase & they arrived in the time frame stated. But this is where the satisfaction for me ends.
The delivery guys were very careless and unprofessional. My new sofa was brought in and tossed on its side like he was getting ready to load it for the dump. While they were unpacking and assembling the tables, I had to listen to them complain nonstop about their job. Then when they were finished, they had the nerve to ask me to sign the paper acknowledging they didn’t damage anything upon delivery, before I had a chance to inspect anything! I felt very rushed, so it was not until after they left that I noticed there were some issues.
On the corner of the sofa, the upholstery is coming loose, that will obviously get worse with time. Throughout the sofa there are areas with loose seams holding the fabric together. But what really upset me was finding several sharp points along the outer edge of the sofa from poorly placed staples! These could easily cut anyone’s hand including my toddler who likes to push small toys under the sofa! I didn’t expect top of the line, but the quality of their furniture is awful considering how much you are spending. The sofa we saw in-​store seemed nicer than the one we received. We also purchased the «goof proof», but after reading several reviews on
, I have a feeling it’s going to be a big headache dealing with this company if I start to complain to them about anything. From what I’ve read, the goof proof sounds like a scam.
We recently bought our bed from Jordan’s in Avon, MA & were very pleased with their service. Jordan’s is where I will be returning when this sofa falls apart, which I’m sure will happen sooner than later! Lesson learned from this impulse buy, go elsewhere… don’t waste your money at Bob’s!!!

Shame you cant give negative stars. Last year i purchased a sectional from bobs they delivered it 3 times over a course of 3 months before they got it right. I was promised to be compensated but never heard anything again from bobs. Not to mention a year later and couch is falling apart. Never again will i purchase anything from this place.

Always had good luck with Bobs. ½ of our home is filled with items from here. It’s 50% less $$ than Jordan’s and VERY nice quality. Plus they have that goof proof insurance protection which is a fraction of the cost of the item you buy and covers practically any and all damage that happens. Will most certainly be back.

I bought a ajustable bed. And love it. I do have to say. I was never pressured. I went to bobs in July. Looked at what they had to offer. Then went to the other big named stored. Saw what they had to offer. And what I was looking for was more money. So I went back to bobs. Knew what I wanted. Placed my order. And waited for delivery. Now I look at the reviews for Bobs and I see screening whiners over deliveries. IMO. Delivery people bust there butts lifting heavy furniture to places that have stairways, elevators, balconies, people that are NOT ready and tight entry ways that limit there job into a time restraint. The reviews here over deliveries is mean. (Karma) I ordered a large item. I was given a date for delivery. I make it my responsibility to be home or have someone waiting. Late or not late. Not look for any excuse to write a complaint. Then say you’ll take your business elsewhere. Only to find out. There delivery guys have the same problems. Whining meanies. My business with Bobs Furniture was excellent. I will be a returning customer.

2 weeks in a rocking chair prompted me to buy a couch — and fast. Bob’s Discount Furniture was down the road and after some online shopping I decided to shop in-​store. I saw the couch that virtually caught my eye and fell in love with the price tag.
1. My couch arrived 2 hours into the 3 hour delivery window. They were fast and assured me they’d do what it took to get my new couch through my tiny, 26″ door frame. Success!
2. One of the gentleman asked me to inspect the couch so it was up to my standards — no holes, no loose threads, no lumpy pillows, no problems.
3. I spent 5 straight hours on this couch and the comfort level was up to my satisfaction.
Of course, 3 years down the road I may feel differently about this purchase, but it’s a starter couch for me. It was $ 400. All an all, judge your shopping experience off your OWN experience. If you want to substitute a larger bank account with discounted, low-​longevity (TBD) furniture let this be your place.

Inside the store the customer service was fine. They said yes to whatever you asked. When scheduling delivery, I was told Friday was available. i said Friday afternoon was fine, but could’t do Friday morning. I was told no problem, the request would be put in. Two days prior to that, I get a call that my delivery time is 8:15 — 12:15. So much for Friday afternoon. I arrange to have someone here in the morning. The night before, I get a call that I am the first stop in the morning. I don’t have to leave the house until 9:00, so I arrange to have someone on «stand by» in case they don’t show up in time. At 6:00 am, I check the delivery tracker. Says the delivery will be here at 8:00. I cancel my person on standby. When 8:30 comes and goes, I check the tracker again. It now says my arrival time is 6:00 — 7:30 am. It is 8:30, and it hasn’t arrived. I call the customer care, and they tell me that it has just left the store. The incompetence is astounding. I had to reschedule the delivery to next week. I then had to reassemble the bed that I had taken apart. I had already brought the old mattress down to the basement. Now I have to lug it back up. Did I mention I was getting a new bed because I have back problems. Never again will I go low budget. The higher priced mattresses are worth every penny you spend for competent customer service. No thanks Bobs!

What is up with all of the BAD Reviews for Bob’s in Bellingham.
I visited this Bob’s location years ago, I don’t even know if Brenda is still working there.
I understand that this Bob’s doesn’t have as much, and is a good size smaller than the Dedham store. When ordering a couch from this store, Brenda was great, and the showroom was so great. Clean (see Foxborough Furniture for a definition of a TERRIBLE showroom). The store was extremely clean and organized. Brenda was SO helpful, able to answer all of our questions, and was extremely friendly (my visit to this store was near 2012, I think).
Highly suggested.

I have heard a lot of bad reviews about Bob’s from my family and friends. I thought how bad could it be since I really like the living room set that I saw online and store location is convenient. Well, I have learned the lesson. I went to the store and ordered the living room set I want, paid and made a schedule for delivery on the time frame that I know I will be home which is morning time frame 6.30−9.30 am, the delivery has been confirmed the day before. Well, the delivery didn’t come on time. Guess what time they showed up … 4.30 pm without any notice. The driver called me and said they were already outside of the house and seemed like nobody at home. Of course nobody was at home because that’s not the time I scheduled. So the driver decided to leave without asking me to reschedule or at least wait for me to be there which could take me 10 minutes from work. I called the store, they said there is nothing they can do besides reschedule. Why would I want to reschedule again, when I am not sure they gonna show up or not? At this point, I just want to cancel everything and get my money back. Very unprofessional !!!

We bought a leather chair from Bob’s store and the sales person sold us on purchasing their Goof Proof insurance in case of accidental damage. Well, we tore the leather accidentally. We went back to Bob’s Store and they confirmed our coverage and gave us the phone number for Goof Proof. When my wife called, the rep told her they were going to ask her several questions and she could not change her answer after providing each response. They asked her if the leather was torn all the way through. When she answered no it was not punctured all the waythrough, she was immediately told our claim was denied. My wife was not surprised. It was pretty clear from speaking with the woman that Bob’s Goof Proof protection plan is a complete scam. I can’t believe Bob’s Discount Furniture can get away with this kind of fraud.

Me and my father bought a mattress and foundation about 3 months ago. Right now all i can say is it is a piece of crap. Its made of strapping and and thin pieces of wood, how is that suppose to hold anybody. Its very upsetting. I went into the store and there going send out a technician to try and fix a foundation that is almost flat. Why not return it and send me a new. Very unpseting.

I can’t say anything good about the furniture cheaply made in the long run its not a good value they don’t stand behind what they sell there is always an excuse about why they can’t fix it WOULDN’T RECOMMEND DON’T EVEN BOTHER NOT WORTH IT!!!

What wonderful service! Brenda is especially awesome! The eating area is a plus! Will return for all future Furniture Purchases!

Terrible service! I was not very happy with their commitment. Once I ordered two leather recliners, I was hoping that they could be ready in few days. After that I ordered, they said it’s back ordered. Till sept 20^th so I accepted and waited till that day. On that day they emailed, stated it’s back ordered again till October 30^th. I gave up and told them to cancel my order. I was expecting them to quickly cancelled and refunded my money. They didn’t, I had to find out the balance of my bank! So I had to go bobs dept store to get my money refunded. The office didn’t show any remorse or apologize for their wrong doing. I left with no sorry from the office staff. I will definitely not go back to bob’s furniture again!

We bought our childs complete bedroom set here last year and it actually looks pretty good. It is in an antique white… desk, hutch, bedframe, end table and tall dresser for under a grand… not bad. The quality is what you would expect… decent for the money, but definitely not the best quality. In these tough economic times, why spend more? We also went back for a recliner, though a bit disappointed with this purchase as it doesn’t seem to stay reclined when you are napping. I always feel it pulling back down, but hey, for the money you get what you pay for. The sales associates are a bit on the aggressive side which is a turn off for me personally. We couldn’t get around the store without being harrassed by one person or another when we clearly were just wanting to look.