AT&T

AT&T complained and had my previous review flagged and removed because it was negative. In the interest of combating censorship, here is a slightly modified version with the names removed.
TL;DR: Went to store to cancel my account because AT&T refused to help me on the phone for three days. The store manager called the police on me to have me banned from the store because I was upset about AT&T’s horrible customer service.
Lies, lies and the police! I’ve been an AT&T customer for about 12 years. After spending three days attempting to get my account canceled over the phone, I was finally forced to drive to this physical store to get something done. I had been promised callbacks by supervisors and managers from the call center and not a single person followed through. Everyone I spoke to lied to me just to make it inconvenient enough that I would not actually leave AT&T’s network.
When I entered the store, I immediately asked for a manager. A male stood to the side staring at me until I told the first rep that I really need to speak with a manager. The male finally identified himself as a manager even though he had been listening to everything I said to the first rep. I told the manager that it was nothing personal and I’m sure he might be a nice guy, but I’m very upset at the way I’ve been treated by AT&T and I want my account canceled immediately. The manager’s response was to threaten to call the police if I didn’t calm down. He gestured to another rep to make the call. I told the manager I’ve had enough of the stalling tactics and I need my account canceled NOW. A female customer service rep stood about 10 feet away smirking and giggling at me. I asked her if she thought the situation was funny. She refused to speak, but continued smirking. Horrible customer service! The manager continued stalling, then walked away. A physically large male in a plain t-​shirt and no nametag identified himself as «a manager» and started speaking to me instead. The second male was the only person at AT&T who spoke to me with the basic respect of a human being and listened to what I wanted. Yes, he was definitely stalling me so that the police could arrive, but he still had the decency to speak to me as a person.
The first manager came back and told me that my account was canceled. I asked for a receipt as documentation for our transaction. He refused and told me I could look at my account online. I told him I need a physical piece of paper that demonstrates the actions taken today. He refused again, and I asked him to print out anything that shows my account status. I just wanted some kind of documentation that the cancellation was completed and this was not just another lie. The manager finally went to a register and printed out a tiny sales receipt that had zeros for all the numbers. Zero due, zero paid, zero balance. It was the type of receipt you would get if you purchased an accessory and had absolutely nothing to do with canceling my account. The first manager left again. I asked the second manager for his employee number as well as the first manager’s employee number so that I could file a complaint. The second manager stalled me again, but finally gave me a number that he claims is his ID. He refused to identify the first manager by ID number. I thanked him, shook his hand and walked outside to wait several minutes for the police.
The police showed up and were very courteous. I explained my situation and they went into the store to speak with the employees. When they came out they told me that AT&T wants to place a trespass order on me so that I can’t come back to that store. I told them I didn’t want to have to go down there in the first place, and signed the order. I only went to the store because no one would help me on the phone. The police were understanding, gave me a copy of the order and let me go on my way.
The fact that the manager called the police to ban a long-​time customer from the store instead of just doing his job says everything you need to know about AT&T.

I called this store to ask whether they had a particular phone in stock. They said no, and promptly HUNG UP on me!!!

Horrible customer service, hours upon hours at the store trying to resolve my phone issues. When, I said that I was going back to Verizon the supervisor told me, «that would be a big mistake because you will lose a lot of money and this will destroy your credit.» When all else fails, I guess they think the use of threats and trying to buffalo the customer into staying with them will work (not on me).Pathetic!

The most awful service I have ever received.
This is 2^nd time I have been with my Mother .
1^st we were lied to about the benefits of purchasing their insurance .
On this occasion we came to realize that their 90 day return policy was a farce.
Recently my Grandfather passed away .
We purchased a phone that had never been used still in a box and were treated as if we were criminals.
PLEASE STAY AWAY FROM THIS STORE!

Normally, I wouldn’t go out of my way to write a review on Unilocal.Having said this, my experience at AT&T was so incredibly unpleasant that I feel the need to say something. Kristina was completely disrespectful and unacceptably pushy. I went into the store today to buy a new phone, instead Kristina insisted that I needed to change my entire phone plan, in order to save money. When I made clear that I wasn’t looking to change my plan and that that decision wouldn’t be mine to make, she made rude comments such as, «why is your family trying to spend more money?» and «I guess some people just have extra money lying around.» Kristina was so rude to a point, where I was seriously considering asking to speak with another representative or even leaving the store to return later. This was the worst example of customer service I have ever experienced.

My husband and I showed up early to meet my folks here. We were greeted promptly, but we asked to be waited on our whole party arrived. Store was moderately busy. After my folks arrived, and a short wait by the benches at the front of the store (5 min or less), Wyatt came over and helped me, my husband and my folks to add two lines to our plan and unlock those phones, add my name onto our plans, and pre-​order our new iPhones. He was helpful, pleasant, knowledgeable, organized (handled many questions at once and addressed them in the most logical order) and got on great with my folks. We were very pleased with our service.

Once again, major issues at this store. 3^rd visit in 3 months. Previously it was a mistake in billing they took forever to correct, and eventually cost over $ 100. They had a plain Jane phone marked as a smartphone, blamed it on system confusion.
One of the phones on this account was stolen. Decided to cancel as out of contract.
After dealing with phone & chat reps for 1.5+ hrs, they attempted to retain this line and suggested a replacement sim although I wanted to cancel. They claimed they could not forward calls or help technically with the existing line. The store is not close, but we sent an authorized family member as we were in the midst of an emergency.
We were then physically given wrong SIM by Ashley at store. Phone now said it was a «go phone» and had a random number. The SIM card was taped into holding area and clearly had a different ICCID number.
This random number must’ve belonged to a criminal, it was receiving many rude texts and calls immediately. Called back to talk to actual store, rep Daniel said Ashley was busy, asked for manager, manager Dustin advised would not help as could not access accounts over the phone and would have to return to store yet again. No apology. No help.
Porting away all numbers tonight.

Everytime I go to an AT&T store it is such a waste of time, they literally just look up my question or problem online but at half the speed it would take me to do at home. Everything is run by their website, apps and call centers anyway so the employees here don’t have to know anything.

Mike was a total douce bag when I tried to pay off my last bill. He tried charging me because I had to pay my bill with him and not use the kiosk in store simply because it wouldn’t give change. Since I was paying off my last bill I wanted to pay the exact amount I owed.

Marcus was such a help! He worked with us for over an hour and made sure we knew exactly what we were signing up for, communicated with corporate and was so patient. We will stick with AT&T based on how great he was! Ask for Marcus!

I have not been a huge fan of the Bellingham AT&T store in the past, but I went in to the store today and the customer service was great as I upgraded my phone. The rep helped my migrate everything and I walked out with the new phone all set up. A quick tip though, if you have a good account, you can call the 800 line and they will waive the BS activation fee but the store never will.

This is the first AT&T store that I’ve visited. I was there to get a sim card replaced because my iPhone 4 doesn’t take the regular SIM card.
The store was well marketed, but it was a bit disorganized as to where to wait for an associate. However, when I finally got to one, they were courteous and friendly. They promptly gave me a new sim card and I was on my way.