U-Haul

Seems like other people had bad experience, mine was very good. Rapheal helped out a bunch and made everything really easy. Would recommend it here.

You would think if an establishment of this sort can’t keep up with the maintenance on the vehicles they might consider some sort of compensation to their customers. After three hours of listening to a high pitched windshield wiper squeaking rapidly back and forth across the windshield due to the inclement weather, the headache you’re left is not accommodating to the nerves and physical stamina required for moving furniture and boxes through rain and snow. On top of that you had better read your paper work very carefully, because if you return your vehicle with more than a fourth of a tank of gas, you will NOT be reimbursed! And I question whether or not the next customer will benefit from my mistake. They more than likely either siphon the extra fuel and redistribute it, or charge the next person for the extra gas. So just add this business to the ever growing list of «Us first… you last!» There are Uhaul agencies close by who have better ratings than this one. I didn’t do my homework first… I highly recommend taking advantage of online reviews.

If it were possible to give zero I would. My Mom & I went to the Uhaul on 148^th Ave NE & Main to try to rent a small truck to get me moved. When we arrived there was no place to park, there were trucks & trailers all around the property. Why have a U haul here?
So, while Mom & I are trying to figure out were to park some rude man comes out telling us to move our truck so he can get his truck out. Well excuse us Mr. Rude man with the problem we are just trying to rent a truck. Mom & I ended up having to go to a U haul over on Rainier Avenue near where she lived, because I didn’t know of another location in the Bellevue area. Remember all my stuff is packed up including my laptop so I couldn’t pull up any info without it.
Don’t do your business here this place is really mucked up! To my understanding when you go to a U haul there is supposed to be parking so you can actually park your private vehicle, then return the rented truck so you can drive home.
How in the world can you operate a truck rental company on the same lot as a:
Gas station
An espresso stand
I don’t know either but I do know that a U haul has no business occupying their establishment on the same lot as these two businesses causing a headache for potential customers.
Took my business elsewhere after that lack of parking mêlée!
Grade F.

Very unprofessional. Did not disclose return time for vehicle when we reserved beforehand. We were only able to have the vehicle for one daylight business hour, but stll had to pay the full price. If we had been informed that we would only be able to have the vehicle for such a short period of time, we never would have rented from them. Absolutely awful customer service and unreasonable business practices. By all means go elsewhere! Anywhere else!