The Pedicure Lounge

I have to apologize in advance for all the quotation marks. Had no problems booking an appointment. Went last Saturday at 10am for a «SPA» mani-​pedi that I purchased through groupon. Place was easy to find next to the QFC in Bellevue by the mall. Nice location, easy parking. Was greeted at the door by a gentleman who will henceforth be known as «the BOSS». He asked me to go to the wall and pick out a shade of nail polish. Gel and Shellac was an extra charge. Sucker that I am I was sold on the upgrade and got gel on my hands and shellac on my toes. Two gentlemen had tools and equipment (to install some florescent lighting) in front of the nail polish areas. I was the only customer in the place. The two ladies who waited on me where nice but not friendly. They asked me if I wanted something to drink, I declined, because I did not know what they had to drink. I sat down in the comfy «NEW» massage chairs (the BOSS kindly pointed out that these chairs are new) and instantly my toes are being worked on. I never got comfortable, I felt I was constantly «supervised» and my feet never soaked in the whirly tub (that was a perfect temperature) for very long. The 6 employee to 1 customer ratio was a bit off putting especially the stare downs by «the BOSS». The relaxing spa experience was a hot stone massage that I only received on my left leg. My feet and hands where done at the same time. The mani-​pedi felt very fast and very mediocre. I had the lady do an extra coat on my thumbs and they look fantastic. However four days later the other 18 fingers and toes are peeling. I regret not asking them for an extra coat. The overlall experience was meh. I will probably not return.

I got a manicure and pedicure done here with a groupon but it definitely wasn’t worth the money. The two ladies were extremely rude and blunt. On top of that, the job they did on my nails was childish like it was done by a 4-​year-​old. I would NEVER recommend this salon to anyone. The biggest problem here was the extremely rude owner. She did not treat me properly or like a paying customer and I could tell that she was resentfully talking about to her employees in another language. This definitely isn’t the spa saying I was hoping for when I went in.

Got a Groupon for a spa pedi and made an appointment for 10am. I came in and was immediately asked if I had an appointment. There were 3 ladies and no customers. My pedi lasted a good 20 mins and the experience was subpar. The technicians didn’t interact with you and the place lacked the ‘spa’ feeling you would normally get at other salons. Although I had a Groupon, I expected more from a salon located in the heart of downtown Bellevue.

I have no idea how this place is or how their services are. If they actually allowed people to use the Groupons that they had already paid for, then maybe I would know. Alas, that isn’t the case.

I visited this nail salon early on a recent Sunday, Groupon in hand for a mani-​pedi. I found the salon easily and there is ample parking on the side and in the lot behind the building. The interior was SO cute and warm, more upscale in appearance than the vast majority of strip mall nail salons out there. I am very loyal to my regular nail salon, but it was hard for me to pass up the great Groupon deal. Here are the pros and cons, as I experienced them:
Pros:
–as mentioned, this salon was super-​cute inside, with a designer aesthetic with its decorative ecru draperies swagged back with roped tassles and warm lighting. A rear room is reserved for, I’m theorizing, wax jobs and other procedures requiring some semblance of privacy.
–great selection of nail polishes! I was impressed. Hey, it makes a difference!
–lovely nail techs. There were two there at the time of my appointment. One did my pedi and the other, my mani. They were both sweet and friendly. We had no communication issues at all.
–the biggest BIGGEST plus for me were the chairs. OMG these are the best chairs in ANY nail salon, hands’ down (no pun intended!). The owner commented that they were new, he just got them this month. Let me try to explain them to you: there is a computerized «remote» display mounted above the left arm and you control where you want to be massaged and the intensity and speed. The neck rest semi-​wraps around your neck so you can really get a thorough neck and shoulder massage. You can place your arms in between two arm sections on each side (like a sandwich) and get a decent arm compression/​massage. And heat! You can get the chair heated up, anywhere. I could die happily in these chairs!!!
–I was impressed with the cleanliness and sterility of this salon and their instruments. The place was very clean. The tools were sealed in plastic before the nail tech opened up the sealed package. The soaking foot tub had an insert in it which was disposed of after I used it. Nice
–my toes and fingernails did come out nicely.
Cons:
–the prices here are, on average, $ 5 – 10 more than the same services elsewhere. Granted, the salon is cuter and the chairs are to die for, but keep in mind that you pay for these things
–I read online about the cookies and tea in the waiting area, but I was never asked if I wanted anything to drink or any cookies (perhaps this is for the better, but still!)
–perhaps it was because I had a Groupon, but the pedi and mani both were quickly done. There was no soaking time, the pedi stone massage lasted at most 2 minutes, the pedi massage lasted at most 4 minutes (seriously, i doubt it was 4 minutes), and they did not use the grater-​type instrument on my heels (instead, they used a block buffer for about one minute). As for the mani, there was no soaking and the cuticles were trimmed but not a lot (I asked for them to be trimmed and today, 2 days later, I see they’re already raggedy). I wasn’t asked if I wanted my fingernails filed or shortened (I did. This was not done). The hand massage was as short-​lasting as the pedi/​foot-​leg massage. The polish job on my fingernails and toenails came out nicely but it wasn’t the relaxing, indulgent type of experience I’d have hoped for.
I’m theorizing that if one comes to this salon and pays full price, without a Groupon, one’s experience would be different than mine was. I may try this salon again; it’s across from the mall, and the chairs are superior to any I’ve experienced.

I just used my groupon and had a wonderful experience! They took their time doing my pedicure and even used a hot stone which felt amazing! The chairs are big and comfortable and look new. Nothing is worse than having a bad seat while trying to relax. They have a big selection of colors/​brands. It’s in a convenient location so I’ll definitely be back!

NEVER come here! Horrible customer service! Appointments only, even though they said on the phone and on the website that they take walk-​ins. This is a bunch of bs cause it’s by appointment only. The salon had at least 5 pedi chairs but only 2 technicians. Apparently it doesn’t matter how many empty chairs there are it’s basically one tech per customer… so my interpretation is that the most they can handle is 2 customer at a time. Apparently they don’t know how to multi-​task. At this rate this salon will not last cause they’ll always be turning away customers, and this was on a weekend. I’ve been to and seen many salons in my life and I’ve never seen them turn away customers. I rather go deal with chinatown salons then this place. It doesn’t even deserve a star but apparently I can’t rate it at no stars. Don’t waste your time and money on this place

This place is just very clean and cool. The ambience is definitely worthy to be mentioned just like w spa. I went here for a spa pedicure and it was definitely good. I had actually purchased a manicure coupon from groupon by mistake but the owner agreed to convert to a pedicure when I paid the additional value for the service.
About the service, they have a disposable insert for pedicure and no harsh chemicals being used on the feet. The service was pretty fast just about 30 mins. They have a wide variety of nail polishes and I really loved their collection. The massage chair was also good and relaxing. I don’t know if they have stopped offering complimentary green tea and cookies or they don’t do that group on customers.

Tried this place with a Groupon. I wouldn’t visit again. It felt like a express mani and pedi since there were no massage chairs, no spa foot soak or massage for that matter. One of the most short and under average service I’ve gotten. Pass

Although the massage chair was nice, the rest of the experience wasn’t.
I got a spa mani pedi and I had two ladies working on me simultaneously. The ladies seemed nice enough (offered me something to drink) but they were chatting to one another the whole time and did the job haphazardly; my toes looked like something I could’ve done at home, which defeats the purpose of getting it done at a nail salon in the first place. My fingers were better, but still, I’ve gotten a prettier job done elsewhere. It just lacked the «spa» experience, and the whole thing only took half an hour.
I felt that the nail technician was hinting at me to leave, because she put on the disposable flip flops when my toes were still drying.
On top of it all, there was an insane amount of noise and bad smell from the construction that was going on. Overall, sub par results and minimal relaxation.

Very clean but not a great pedicure it was average and will not go back again.
I was disappointed !

Great salon! I got a spa pedicure using a Groupon. Not only was did they do a good job but it was a great price! The new chairs they got are amazing as well! Definitely will be a repeat customer.

I went there for the first time on my bday using a groupon coupon. I reached 20 mins late, and it was my bad, however the owner was kind enough to let me proceed after giving a stare.
The staff was really nice, although the work they did was not that great, the nail paint started coming off very soon and there were lot of untouched edges.
My biggest problem with this place is the owner, I could feel that from the moment I mentioned Groupon, I was treated unfairly. There were no greetings, bare little smile, no water or green tea like he offered other customers, and constant staring. If you really do have that much problem with groupon customers, then don’t even go to offer the deals on the site.
Never going back.

Don’t recommend to this place, the manager is very rude! I have rescheduled twice and waiting for more than 45 minutes. He asked me if I still want to reschedule if I don’t want to wait any longer! He never put any smile to the customers, he does not seem like a nice manager to the spa technicians as well. Feel bad for the employees who works here.

DO NOT GET YOUR LASHES DONE HERE!!! I bought a groupon for this place because I moved out to Bellevue and wanted to try a lash salon closer to me. However, I really wish I didnt.
It took about an hour for the whole procedure, which is normal, but it was the most painful experience I’ve ever encountered. The lady kept getting glue on my skin and would have to peal it off causing my eyelids to swell. After she was done, my lashes were glued together and I couldn’t open my eyes! She had to cut the glue across my eyes so that I could finally open them. Then when I looked at the lashes, she didn’t do the style I asked for. I was upset but I let it go and left the salon.
But while I was driving my eyes were hurting so bad so I pulled over to take a look at them and realized she glued all the lashes to my skin (they’re supposed to be glued to your real lashes)!! Not only that but she cut off a good chunk of my bottom lashes (probably from cutting the glue)!! The lashes were so painful I went to my old lash salon in Seattle and spent $ 40 to get them removed that day. I wasted $ 80 for 1 hour and 30 min of my time plus an extra $ 40.
I called the pedicure lounge for a refund and explained my terrible experience but they said I would have to contact groupon and that they couldn’t do anything for me (Groupon was awesome and refunded me right away). I hope none of you have to experience something like this please do not get your lashes done here or else you’ll end up with ugly cut off eyelashes like me :(

I recently tried the Pedicure Lounge with a spa mani/​pedi Groupon.
Location: In the heart of downtown, slightly tucked away. The place itself was a bit old and outdated (usually I don’t mind though if the service is good).
Staff: First, I was a bit thrown off by the owner (s?). They were nice to you in person, but did very unprofessional things. For instance, the owner was talking on the phone in front of all his guest about rent/​bills, then proceeded to eat his lunch in front of everyone. He also seemed impatient, and I felt like he was watching us the whole time. Not to mention he started publicly talking about his Unilocal reviews and why on earth people would leave them a low score. That’s not something you talk about in front of your guest! Just a little background information as well, I’m an esthetician, so I’ve worked in spas/​retail before, and I was astounded that this was being allowed.
As for the manicurist themselves, they were very nice. My nails did turn out OK (not amazing, not horrible), which is why I give this place a ²⁄₅ stars.
Experience: My spa manicure/​pedicure did not feel anything like how a spa treatment should be. The massage was fast/​basic, the equipment was outdated, and overall I didn’t feel pampered. Although I was okay with how things looked in the end, I don’t see myself going back there.
Final Thoughts: I think with some building renovations, new tools, and a more professional staff, I’d be willing to give this place another try. Until then, I highly suggest taking your money somewhere else — where they care about you as a customer and not as a Groupon/​Yelp review.

Spa pedi? hmmmm. hot stone massage was done for both legs in under a minute. I felt rushed because I had used a groupon… maybe it’s better to pay full price? Cuticle clipping was painful, not sure supplies were sanitary. yikes. No extra massage really, the scrub was the tops of my legs and was so quick, it took her longer to rinse. While I was there, it was empty, and the phone rang constantly and appointments were denied. weird. whole service was 20 minutes, so a groupon for $ 19, was pretty darned pricey! There is nothing Spa about this pedi, my kid could have painted my toes for me and done a better job. The best part was when they asked for gratuity.

Nice environment and lots of color options :)! I will def comeback again! Its def one of best nail salons in Bellevue area

Lets be honest…
It took me about 5+ visits to finally write a review just because nail salons are always up and down.
This place is seriously great. Idk how others have had negative experiences. I’ve been going here for about 4 months now and I don’t really have any complaints.
It is so relaxing here! Nothing like any other nail salon around. It’s quiet and the location is cozy and the décor just fits. They recently remodeled 2 weeks ago and I love it even more now. Every gal here is super nice. They engage in conversation and smile and laugh with you. The beat pedicure ever! And they don’t have those big massage chairs that distract you from the actual pedicure. The girls take their time and make sure your toes look perfect.
They have tea, cookies, lemon water, candy all out in front while you wait. One of my biggest pros about this place is when they are busy they let you know. Most places say yes have a seat, 5 minutes. They will literally tell you sorry we’re busy come back in 45min. I’ve waited 30−45min before and it’s worth it. I never feel rushed EVER. The only thing I feel could use a little work is the kid polish/​manicure. I usually bring my daughter in and they don’t pay much attention or just apply one coat, my daughters 7 and she actually notices. I never complain though because well it’s just an extra $ 5. I’ve witnessed some real snobby clients and they Handle that pretty well.
Kay is super sweet! They recently have new owners but most of the nail technicians are the same. The place has only improved and I think this is my forever spot. I’ve never said that about any other nail salon I seriously love it! Love all their shellac polishes and goodies.
See ya soon :)

I was traveling in the area on a Sunday, and with a job interview on Monday, I needed a shellac polish change. Knowing I wouldn’t get home to Portland until late, I quickly searched Unilocal and ended up choosing this spot due to it’s proximity to our hotel. The experience was ok, but not one that would bring me back. If I lived locally, this would not be my go-​to spot.
Pros: Friendly service, ample selection of shellac colors, they were able to squeeze me in on a busy Sunday afternoon, comfortable recliner chairs, beverages and snacks available, and acceptable quality of the polish job (not perfect, but no complaints).
Cons: Poor ventilation (major polish fumes), not the best lighting (the color I chose was different in the daylight than what I thought in the salon), getting manicure in those comfy recliner chairs means sometimes awkward balancing and reaching, the gal who worked on my nails had extremely limited English skills (I don’t mind some limitations, but we have to be able to communicate), and what I consider a ridiculously high price for a polish change – $ 20!
I was stupid not to ask in advance what the cost would be, and what the price difference is between a shellac polish change and full manicure; might have been better to just get the full mani. Prices were not posted anywhere I could see, and I did look around. It could be that the price I was charged is normal for Bellevue, but I’ve been getting manicures for a very long time in both the San Francisco and Portland areas, yet never paid more than $ 15 for a shellac polish change. The Pedicure Lounge certainly isn’t so high-​end in ambiance, etc. to warrant the premium.
Not a bad place to head in a pinch, but ask about pricing so you know what you’re getting into and avoid on a busy, hot day unless you like feeling high on nail product fumes.