Overlake Medical Center

I’ve been here twice in the last week for multiple issues. I’ve checked into the ER and every time I have been seen and helped very rapidly compared to every other ER I’ve ever been in, even when my issues wouldn’t be considered a top priority. The doctors and nurses have been exceedingly nice! Like for real, these people are nice as hell and get their jobs done quickly. Best experiences I’ve ever had in a hospital, so much so I just had to write a review which I almost never do. Thanks to the m staff here who go the extra mile!

This is from perspective of visitor. My sister-​in-​law just had a little baby girl. This looks like a great place to have a baby. Parking is convenient, the rooms are nice, the food is good, and the nurses seem excellent.
They have a lot of nice technology and they are laid out well, with nice hidden bed for the husband.

My husband, Robert went to Overlake ER 12÷4÷15 at 7pm because he didn’t feel right and was tired. He’s 91. He stayed overnight and had an angiogram @ 5pm 12÷5÷15. The surgeon called me and reported significant coronary artery narrowing in the 3 main vessels. Stents or balloons were too risky so he would be treated with meds. Each day we thought he’d be discharged to home with in-​home care. BUT NO… on 12÷9÷15, Overlake sent him to The Springs at Pacific Regent in Bellevue. (I have Cerebral Palsy so cannot visit him.) Each day at Pacific Regent he grew worse. He got little or no care. Nurses didn’t help him in a timely manner. I was so worried, and Robert was too. For the first time in 39 yeas, I heard FEAR in his voice. I called Pacific Regent social work, the director, and finally left a msg. with the nurse to express concerns. The nurse called back, said he’s fine, AND NEVER CALL AGAIN. I spoke with Pacific Regent’s Regional Director in AZ, who promised to check into my concerns, but he never called back.
My husband died 12÷16÷15 at The Springs at Pacific Regent. He died denied of his dignity… afraid, alone, and UNHEARD.
I worked for DSHS 41 yrs., I am smart. We have Uniform Regence private medical insurance
and Medicare A&B. How did this happen!!!
Pacific Regence Springs is a warehouse for the dying… no rehab and minimal care. Robert called it a «torture chamber». They refused to keep me informed about my husband and let him lay there and die. I told them for days that he was going to die if they didn’t help him.
This is a travesty. Shame on everyone who palmed him off on the next guy without giving him or me ANY credibility. Even if he was in bad shape, let him come home with palliative or hospice care!!!
Today is our 39^th wedding anniversary, and he’s laying in a refrigerator at a funeral home. Shame on you, Overlake Med Ctr; shame on Pacific Regent! Your patients are human beings who deserve more than a death warehouse.

Absolutely my worst hospital experience. I will NEVER make an untrustworthy hospital my choice for care.

I’ve had two surgeries here and had a great experience both times. From the moment I walked in everyone was incredibly friendly and efficient.

Our child was premature. She was 17 days in the NICU and from day one we asked daily when will she be discharged as we don’t have family anyone with us to help and we needed to plan. We asked if they will let us now the day before. They told us every day yes. The 17^th day came and the nurse told us she will be discharge that day. I remember I asked them the day before and other days and they still were telling me another month. I got so mad how can another month changed to today. My baby was fine but they were rude and they were kicking us out from the hospital that morning. We had Microsoft Premera Insurance and I felt like we were there without one. They were very rude.
The only nice memory I have is that the the first neonatologist was very nice and he told me she will be OK. And it is true she is now a very intelligent, healthy little girl, God bless her and that doctor.
The other neonatologist never came to talk to us in those 16 other days. That is why I have never been to this hospital again. Bleh. I prefer Swedish.

This review is so low only because of your billing department. I got a bill for over $ 1k and I tried to get you guys to set me up on a payment plan. The rude guy on the other end tells me I need to pay the bill in full. I tell him I can’t afford to do that. After trying to nicely ask him to reconsider he says he can send me a form to prove that I’m impoverished or unemployed. That escalated quickly. I’m asking to do monthly payments and you insult me by saying that I’m poor? I told him I’m nowhere near the poverty line but I still can’t afford to spend a massive chunk of my paycheck on the bill that’s over $ 1k. He didn’t care. I asked for his manager and he refused to put one on and threatened to send me to collections. I understood that I was getting nowhere so I hung up. I’ve been paying you guys a couple hundred dollars a month to pay off this bill. Today I received a notice from collections along with multiple phone calls trying to collect. Are you guys that desperate for money that you don’t want to help patients with payment plans? All I know is next time I need medical attention I will go to Swedish or Evergeen health. At least they care enough about their patients to understand that people can’t pay giant bills out of pocket.

My heart goes out to anyone experiencing medical problems, I know how scary and frustrating it can be. I have had my own struggle with medical issues and spent time in the hospital myself. While the whole medical system is in desperate need of reform, as a former employee I can vouch for how particularly dysfunctional this hospital is. I have worked in several hospitals and care settings in different states over the last 10 years, and I found Overlake to be an especially terrible place to work. I dealt with ongoing harassment and would work entire shifts doing hard labor with no breaks or lunches regularly — even though I reported these things to management. I felt even worse for my patients who weren’t able to go home at the end of the day, at least I chose to be there. I spent time working in all of the departments and I can tell you that patient safety is not a priority. If it was they would not be so grossly understaffed consistently and have such poorly maintained equipment. Money is top priority. Would you want to be cared for by employees who are grossly underpaid, overworked, and are not heard/​taken seriously when they raise safety concerns? I can’t tell you how many times I reported safety concerns to my manager, lead, AND supervisor only to be shushed or told they would get to it (but never did). Needless to say I ended up quitting and I will do everything in my power to NEVER step foot into such a toxic environment again. Management is an absolute horror at Overlake, all they care about are numbers and bonuses. There are some AMAZING nurses, doctors and techs who are the saving grace of this hospital. Sadly there is little or no appreciation at Overlake for such people who go above and beyond.
Employees rarely sanitize equipment and the disinfectant wipes they are given do not kill C-​DIFF. Only bleach wipes do, which strangely are a rare find in this hospital. Even though my coworkers and I brought this up to management they ignored us. Kind of crazy considering how many hospital acquired infections there are. You should see the 360 the place takes the week that state inspectors are there though lol. The blatant disregard for the well-​being of patients and employees are not supportive of health… which is supposed to be the goal of a hospital… right? Overlake gives non-​profit organizations a bad name.

I’ve had good experiences here, including last time when I had my first baby here. The nurses and doctors were all really great, and I felt really taken care of. Everyone always told me to go to Swedish in Issaquah cos it’s like a hotel there but I really thought Overlake was great. I was there for almost 3 nights and encountered many diff nurses and they all really took care of me. I’d definitely recommend Overlake to have a baby.

I took my son into the ER because he was having thoughts of suicide. After 12 hours of waiting for the social worker to come see him I had had enough and told them that I want my sons stuff and was going to leave. The social worker came in and told me that there were 3 people ahead of us and I told her that we had been waiting for 12 hours and then she stated that there were 3 people behind us. Which one was it! I was upset and tired. I walked out and told them to deal with my husband because I could not deal with them any longer. I left and my husband came to the car. He said that we could not leave with our son they would not let him go. After sitting in the car for 10 minutes my husband text me and told me that the social worker was talking to him. They would not even let me go back there.

I will never return to this Hospital. I had a hernia repair done here. I was walked down the hallway on dirty carpet into the operating room. With the dirty socks on they asked me to get on the table. The staff was talking about a party as I waited for them to come take me to the operating room with little care for me. I wish I was able to give this place a –5 because I would. Back to Evergreen I know the care there is great my mistake for picking Overlake.

Stay far away. Rude nurses cannot be bothered to pay attention to you or your medical condition. They always have trainees who are unsupervised. Did not feel safe in their care. Enough said. Sorry, I did meet one or two decent people but the overall experience was much less than appropriate.

The receptionist over at the Surgery Center on the 3^rd floor of the medical tower was a young guy who really has no business in welcoming patients who are about to have surgery. I greeted him with a smile and a hello, and I got a bothered roll of the eyes and a clipboard being tossed at me with a «your name???» while rolling the corner of his mouth and slapping his tongue and his gum as if he was a pissed off «Real Housewife of Atlanta cast member» seemingly annoyed by my hello???
I gave my name and my ID and my insurance card and more papers were tossed on the clipboard. Meanwhile I am standing there, filling out a myriad of forms even though there was a chair… I did not dare to sit down since I wasn’t welcomed or was asked to make myself comfortable. I asked him questions and got yes or no short answers and the roll of the eyes…
Then I asked if someone would wheel me out to the pick up area after the procedure was completed and he said no. He said that my ride that he had to park the car and come to the 3^rd floor at the surgery center. He also said that my ride could not leave and that he had to wait for the procedure to be over. Even my ride who is really a water on duck feathers type of person felt that this receptionist was very rude.
Once inside, the nurses were extremely nice and actually said that they do wheel out the patients to the drop off area without any issues. Newsflash kiddo: I am in the healthcare field not only as a manager of a successful practice but as a registered nurse and you simply suck! Greet your patients with a welcome and tell them to sit down. Be kind and polite. Spit out your gum and do not project your rudeness into the patients. Specially patients that are about to undergo surgery. You really tarnished the process for me today. Luckily the nurses and other professional staff made up for it. Check your self and find within yourself some better manners.

I was treated terribly by the ER. Please do not go to this hospital. To talk with a patient advocate call 425−688−5000 and speak with patient action.
They tied me up and did not tell me why. They treated me worse than a dog. I HATED being tied up.
If I could give them less than one star I would.

Supported a family member who is special needs at the ER today. The exam that was done in the ER was less than desirable. Patient has a high pain tolerance based on previous medical experiences. That info was thrown to the wind when I mentioned that may play a part in his current pain tolerance level which was at a 8−9÷10. A formal checkup that happens in any primary care physician’s office was not investigated/​performed. He was told he has a sinus infection, but nothing was done to explore his sinus cavities. His oral cavity was however investigated (not sure how you get a formal sinus diagnosis from that) and they saw nothing. If you have severe trauma, this may be a great hospital… anything else, wait for an appointment with your primary care or seek out an urgent care center.

This is the worst ER there is. I’ve been here a couple times with in 4 days due to a pinched nerve in the back of my skull. the first time I came in I was close to passing out in the front lobby and they just looked at me, I even told the front desk I was going to pass out, and she told «oh your fine». The nurses don’t really do anything, they can be rude, but there is some good ones there.
It took me 3 hours to be seen by a doctor. and he told me to take pain pills and go home. I was back the next day by ambulance, and they still couldn’t find what was wrong with me.
I needed a MRI, the one nurse told me to take all my earrings out, or else it would rip them out. REALLY WHO SAYS THIS. before I could get them all out they shot me up with some high pain meds. and I couldn’t function. so I was worried the whole time it was going to rip my nose ring out.
The last time here, was a complete waist of time.
The billing department is a bunch crooks. I cant afford the 4,000 bill they gave me, so I had to do the financial aid help. I turned in all my paperwork, and they still charged me for the visit, when I got a letter stating that it was written off. but still got charged for it.
What a waist of good potential of doctors, nurses and techs.
DONT GO HERE, UNLESS YOU WANT TO BE SENT HOME, GET BILLED FOR STUPID SHIT

The doctor-​patient interactions here have really gone downhill in the past several years. My mother used to come here for years and had a pretty positive experience with her doctor. I have been coming here for the past 4 years and consistently feel rushed by the doctors who see me (the nurses and medical assistants are great). I understand that it is not uncommon for doctors to be in a hurry as they aim to get in and out, and on to the next patient, but this is something else entirely. I have seen Dr. Burney several times, and she has been incorrect about my diagnoses a couple crucial times (I often end up going to a specialist after seeing her, and get an entirely different and accurate diagnosis from them). Doctors there seem to rush through the entire process. I wish I had better things to say about this clinic, as I have a long history with Overlake, but things just really haven’t been positive lately.
One pro: location convenience and availability of appointments. Unless it’s your last resort, I advise going elsewhere

So for those occasions when you find yourself downtown beating anarchist’s heads against hard surfaces while dodging the police and you step on a canister and go down HARD on your tail and crack a vertebra, this is the place to tell the EMTs to take you after they scoop you carcus ip off the road.
No wasted time signing crap
Fast triage
Good vampires to tap veins
Good tines
Competent doctors
Up to date equipment
Nice scenary
Skip Harborview. Go here.

Well, first off, let me address some other reviews. Nurse Practitioners (and PA’s) can prescribe any medication that MD’s can. So not sure where that mixed message came from, other than the guy a few comments below me. And to the woman who is pissed she didn’t get narcotics and that she was asked if she was suicidal… the suicide question is a standard question asked in every ED (emergency department) along with «do you feel safe at home» etc etc etc. Secondly, if you go and say you are allergic to every narcotic OTHER than d-​d-​d-​dilaudid and/​or morphine and so on and so forth, you should change your drug-​seeking tactic. Do a little research about what is actually in all of these medications and perhaps you will see how ridiculous you sound. Anyways… now that we cleared that up.
I was new to the area and needed to find a GP. After about an hour of calling several places in the area, Overlake was the only place that could get me in within a reasonable amount of time. The staff is very friendly and helpful, even when they are beyond busy. I personally see Dr. Chan so I cannot necessarily speak to the quality of other providers. Dr. Chan is awesome! She is efficient with our time during appointments and is a no bull kind of gal, which I respect and appreciate. She listens to her patients and gives her honest advice and opinion (s). They have also been very great about getting medications approved through my insurance, even when it takes them a million phone calls.
I am so glad that Overlake and Dr. Chan are the only place/​provider that could see me in a reasonable time!!!

I’ll make sure to steer clear of this hospital ER department.
Unfortunate for me it’s a Federal holiday so I couldn’t go see my regular doctor as her office is closed.
Upon check in I was asked what I’m allergic to and all the normal shenanigans. Then I was asked if I was suicidal. WTF, I just want an antibiotic for my tooth infection!
When I’m my room the nurse left the door wide open and didn’t pull the privacy screen for me. Sweet I can watch people and they can watch me. I’ll make sure to wave to the guy who sounds like he’s having a heart attack.
The doc came in and saw me pretty quick but he attempted to kill me by prescribing not one but two medications I am highly allergic to.
When I said I’m allergic to said medications, He told his assistant he couldn’t prescribe a different narcotic pain reliever or an alternative non-​narcotic for my pain relief– all I was left with was a narcotic I’m allergic to and an antibiotic.
The assistant was shocked I told her to keep the narcotic prescription. Really?
The cherry on top was the inability to validate my parking although they «validate» parking.
One star because I had a TV in my room.

When you’re dealing with not so pleasant health related things, this is the place to go.
I’ve been to Overlake ER for several dozen times by now for my own sickness, family emergencies, friends — sickness, operations, accidents, baby births and everything in between. It has always been pleasant (as much as it can be in such circumstance anyways) and professional.
During my visits, they were a little slow. But I’ve gotten stitches on my face, got my fractured fix to name a few. It usually took me about 6 hours if I don’t have to be admitted. Most of the time, I didn’t have to.
Their facility is new and clean. Food court is a little bit of a walk but it is a ok. For the amount of time they’ve spent making the lobby looks great, you’d expect a better cafeteria. But it does the job. I’ve spent quite a lot of time here last Christmas during family emergency. My dad spent a good 3 weeks getting heart transplant. He’s good as new now but at the time, it was worst than hell. The staffs at the intensive care unit treated us more than well. I really appreciated them. Some more than others.
It is also one of the nicer hospitals in the area. it is remodeled recently. I’ve spent several nights there during family sickness. The rooms are a little small but one can always lounge in the lounge area. The staffs will bring you pillows and blankets. Chairs are so nice. And that floor to ceiling windows are a good tough. Many afternoons/​nights spent gazing out there.
Hospital is spotless for inpatient. They’ll make you a parking pass as well as visitor pass if you have someone in ER. If you have someone staying for longer, you get a longer parking pass. Everything moves flawlessly. Minus the sickness/​surgeries/​pain of course. They can’t take those away but they do a great job to ease your pain when you are here. Let’s face it. Everyone is stressed out when they come here. At least for ER or ICU. The last thing you need is bad service, bad space and bad anything. Overlake make sure everyone is attentive, friendly and meets your need to overcome your sickness and crisis. I appreciate this place! Hope I don’t have to return and if and when I do, I will choose this place.

Wow! Well I read a lot of the bad reviews and I was very surprised what I read. My fiancée is alive today because of the actions and care of medical staff here at Overlake.
I have spent a lot of time in different hospitals as the caregiver from Rhode Island to Florida to Texas and now Washington. I know bad care when I see it. I have seen nurses with little empathy and how desensitized they have become with their patients. I have also observed doctors not paying attention to our needs as family members.
So in bad experiences, I spoke up. If you feel your loved one is not getting the care they need, start with the charge nurse and work your way up. If the doctor is going to fast, tell him to slow down. Also take notes. You have the power to dictate how your loved one is cared for, not the hospital, the doctor or the nurse. You the caregiver have to speak up right then and there! Also try and educate yourself. I know how stressful this time is; try and remember a kind and controlled reaction will go a long way.
We all know the healthcare industry has a shortage of medical staff and it will increasingly be squeezed by new patient demand caused by the affordable care act. It’s our responsibility as human beings to take care of each other, be kind to each other, and most of all Love.
We received that care, that kindness and most of all love at Overlake. Just a big thank you to Dr. Farzah, who saved her life. Sheila our social worker, who helped with notes, travel arrangements and getting a clock in her room. Yes Sheila, we would do the same thing for you. What can I say about the nursing staff, uh… Wicked awesome!!! Tim was the first one who took care of my fiancée. He listened to all our needs and concerns and is a super nice personable guy. Jessica our first night nurse gave her knowledge, positive attitude and reassurance. De and Janette have been great night nurses! Sue our weekend nurse has loved and cared for my fiancée as if she was taking care of one of her own. I have a deep respect and gratitude for the level of care, and love the staff has given us.