Mud Bay

Extremely helpful! I have two adult cats around twelve years old. They need food modification because I’m THAT cat owner that has fed them Iams for most their lives… don’t hate me. I left the store with several different high quality foods including kibble, human grade freeze dried food, pâté, and wet food after about 15 minutes speaking with a sales associate (who has several cats and experience with the sometimes finicky eaters). I’m guessing my cats will jump for joy when they see what’s for dinner tonight! Highly recommend Mud Bay for your furry family members.

Right from the outside you know this store is going to be awesome, their window display automatically draws you in! Being from out of town we had the best experience ever here. The two gals working greeted us asked if they could give our dogs a treat and showed them love. Our dogs were a little nervous but the lafies there got down to eye level, let the dogs accept them, and they soon took the treats from there hands. They had a wonderful selection of dog food and treats, I loved that they had frozen bones too. They have some unique toys that you wont find in petsmart/​petco. The favorite thing we purchased were the DutchDog Dog Leash Connector, absolute godsend. Hands-​free and Lunge absorbing it was the best accessory for our dogs. Thank you for the great service, delightful staff, and awesome buys.

I really enjoy this chain as a whole but am reviewing this particular store as it is the one I most commonly frequent. That said, if you have a dog, then Mud Bay is a place you want to visit. Friendly atmosphere that is easy to navigate through even when you have your four-​footed friend with you. Quality foods & snacks at reasonable prices. Toys for dogs of every age and size. If there is any negative it’s only in the sensory overload that my (and other observed guests’) dog goes through when we enter the store. Love dogs? Than you’ll love this store. And they have cat supplies on parr with their canine selection as well.

My cat’s food is cheaper here than at Petco and the workers at Mud Bay are great. There really isn’t a reason to shop anywhere else for cat and dog supplies.

After walking into the Mud Bay in Belltown and the other one on Broadway, this one is my favorite. Just because of the girl working here (the Broadway store was very nice too). She was very enthusiastic, helpful and really helped me with what to pick for my two dogs, my picky Yorkie Maltese and my German shepherd. I’ve never had such great service before!
The dog treats and the dog food are wonderful. My dogs love them and my Yorkie is super picky but he’s been trying out each of the food options and likes them! What a pleasant surprise. He also has some GI issues so she was able to recommend some options as well.
Will def be back!

They are super friendly, love going there with my puppy :) The treats are great and affordable.

This is my favourite Mud Bay location. The staff are ALWAYS helpful, friendly and knowledgeable. I love that Sherry, the manager, is there to greet people and spends a lot of time explaining different foods, the nutritional components, etc.
She and her staff always provide excellent advice & AWESOME customer service. The atmosphere is welcoming, there’s no pressure from anyone to buy buy buy… but they let you know they are happy to help when you need them.
Great variety of items and all reasonably priced.
HIGHLY recommend this store… you will not be disappointed!

First thing is how nice and helpful the staff is. Customers are greeted immediately when coming in. If you need help they are eager to offer assistance and they know their products very well. If you want to browse without assistance they will leave you alone to roam the store unharrassed.
The Bellevue store is a little smaller but they make the most of the space they have without it feeling crowded.
They have a really good assortment of supplies for dogs and cats. I love shopping here.
Prices are pretty competitive and their hours are convenient.

Love this place. From stocking an incredible assortment of pet food, to a vast selection of toys. Complained about my dog being bored being trapped inside at home in the AC over the summer, and they had me hooked up in moments with ways to make it fun to both train and simultaneously cool him down. They are generous with the samples, and right on with the training and nutrition advice. I love coming here, with or without my dog. He loses his mind when he comes in here, it is so fun for him. And they are always so fun with him!

I really enjoyed my first visit to Mud Bay. The staff was really welcoming and gave us a welcome package for our fist visit. I had been driving all over town looking for a few very specific things and am still searching! I will likely go back to Mud Bay to get a new bed for my dog and they had a decent selection. The store had a nice selection, I will be back for a heated mat for my spoiled little girl!
I was able to find a Zanies Rope Bear for my dog that was a little big for her, but she loves playing with it and it will last her a long time since she is a chewer. I will go back for some more toys, I have not been able to find the same quality of toys elsewhere. The helpful staff gave me a free sample of some dog shampoo that I was looking for. That type of service builds some loyalty!
If you are looking for lower priced items, you should stick to Pet Smart and PetCo. Mud Bay is a specialty store and you are going to find special items priced accordingly.

This is my 2^nd favorite store for pet food next to All the Best Pet Care. The best thing about Mud Bay is the hours! All the other premium dog food stores around the area tend to close really early and MudBay stays open till 9pm everyday except Sundays.
Other reasons why I like this store:
1. We come here to buy raw food, ZiwiPeak and their treats. I appreciate the fact that they only carry premium food at the store. No corn fillers, preservatives, meat by-​products, coloring and other yucky stuff!
2. Some unique items. They even carry ultrasonic toothbrush for dogs though our dog still doesn’t like it.
3. They have an amazing return policy! We bought Nature’s Variety Instinct Raw in Venison and our dog doesn’t seem to do well with Venison. She usually does Chicken and Lamb. I called them up to ask if it’s returnable especially after I lost the receipt (duhh) and the guy said yes!
Why they are not my #1:
1. Some of their products seem overpriced. For example, I saw that they carry a PetEgo carrier for around $ 70. I went home to search for reviews and found out that you can get it online for $ 45!
2. Staff do not really greet you or offer much advice. They need to smile too! The answers I usually get from them are just a few words long. When I bring my dog in here, no one ever gives me dog any treats or even say «hi» to the dog. The non-​acknowledgement didn’t make me feel as welcomed here as I should.
3. Their raw food selection is really small. They only carry Nature’s Variety and one or 2 other brands. They don’t have lots of raw bones either.
4. No samples. I saw that they have a shelf of samples behind the counter but was never ever offered any.
5. The place looks dull and dimly lighted. Nothing exciting about the décor. Feels like a warehouse with shelves.

Good selection of raw food, bones and supplements for dogs.
Long lasting toys and variety of bully sticks.
Educated and friendly staff helps you spend more money without feeling guilty:)

Good food for good health, well… at least for my dogs. This place is stocked with high quality pet foods and educated salespeople to help you sort through it all.
Some high points:
— Wide selection of quality products
— Friendly and knowledgable sales staff
— Late hours (close at 9pm)
— Variety of supplements (milk thistle has done wonders for my dog)
Areas I think they can improve on:
— Give out more take-​home samples :-)
— Increase the variety of raw foods (including bones)

This is a great pet supply store! The staff is very knowledgeable and if they do not have what you are looking for they make an effort to get it. They also offer plenty of support for those interested in a raw diet. Lots of unique toys and treats from small local suppliers.

I LOVE Mud Bay.
I was introduced to them in Olympia when I got my kitty from the King County animal shelter. They had coupons to get free food and litter from Mud Bay. Everyone there was so knowledgable and friendly. I have from time to time gone to the big box pet stores, when getting to Mud Bay isn’t gonna happen, but i always come back to Mud Bay. I started going to the Bellevue one when we moved up here. We had adopted another kitty who had alot of health problems, and they were really helpful finding the right foods for allergy problems, and when she started peeing all over the house, they had not one but two kinds of hormone based kitty-​chill out aroma products to help her relax.
Like everyone else has said, they give out free samples, they will take food/​litter back, they have a huge selection of healthy products. They also seem to supply really local products, I have some dried bonito flakes that my cat loves (all protein), that were made in Bellevue.
I am not really sure if they are expensive or not, most of the big stores/​grocery stores don’t carry the cat food i get. My general feeling about the big stores being cheaper is that probably someone’s getting screwed somewhere down the line. Either it’s the store employee’s getting paid less, or supplier’s getting paid less, or the supplier is skimping on materials and we, the consumers, are getting screwed with crappy products.
I get the feeling that Mud Bay employees are perhaps a little more happy and satisfied than the employees i’ve met at the big stores. You’d have to ask them if that’s true/​why that is, don’t wanna assume.

Overall: I love this store
It has practically anything and everything you need for your everyday pet. I came in here especially to buy honeysuckle cat toys, and yes they had them!
The staff are friendly, informative and their prices are comparable to other pet stores.

Love this place! Local business, super staff at every store I’ve visited, and a fantastic selection of high-​quality products. I have an incredibly picky cat and they always help me with samples and advice. Their other pet products are also fantastic. I was able to return a litter box after a few weeks when my cat stopped using it reliably (which she NEVER does, turns out she hated the lid-​with-​a-​hole-​in-​it design). That level of service, combined with a selection of premium brands not available most places, is worth the small increase in price over big-​box stores.

Living in Bellevue and having a high maintenance bi… err dog that needs to eat a specific brand of organic dog food to keep her coat all healthy and shiny (I don’t even eat organic food). I’m pretty much left with two options, Sierra Fish and Pets and Mud Bay. Mud Bay is actually closer to me so I end up going here most of the time, and the pricing for the Nature’s Variety Prairie Chicken and Rice is about the same, so no complaints.

I actually like visiting Mud Bay a lot because It’s always a very welcoming environment for people and animals. The store itself is also very clean and doesn’t have that weird pet store smell (probably because they don’t sell pets there). There is plenty of variety and options for whatever you may need for your dogs and/​or cats. However, if you have other types of pets like snakes, birds, etc. This may not be your store because I think it mainly caters to dog and cat owners only.
Another great thing to note is that this store is kind of like the Nordstrom of pet stores in regards to their return policy. If you ever weren’t quite sure if this or that new pet product was right for you, now you can try it with confidence. I love Mud Bay, but I think Nene loves it more (she gets free treats every time she visits).
~G
p. s. Forgot to add, this store has great hours for a pet store, open as late as 9 pm. Great for those late night «Oh crap we ran outta dog food» moments.

After adopting our Evil Duo from Cat City we found ourselves in the wilds of Bellevue after visiting my parents. Mud Bay Granary gives out coupons to adoptive owners for free food and litter and such.
The woman who helped us choose our food was very knowledgeable about cat health and steered us to the highest protein food she could (cats shouldn’t eat too many carbs or else they can get diabetes) she even gave us a list of brands that were readily available at mega stores that we could use! She also helped us pick out 5 free cans of wet food for a variety of texture (cats also have texture issues). I have never done the raw food thing for pets before but we also received a free bag of raw meat frozen pellet things to try.
I have to say she was the friendliest, funniest person I have encountered in a store lately and I really enjoyed shopping there.
Many people have mentioned the high prices and I agree. Personally, we get the highest protein kibble at Mega Pet (or wherever) now BUT we know not to go there if we are interested in getting advice or help (I’ll review them later) so in effect you are paying for service. Whenever we want to try a different product or talk to someone about supplements we go to Mud Bay. I highly advise any new owner to go there.
BTW: Tuggles and Princess Fantastico HATED the raw food so I am really glad we tried it out for free.

Nice as a «high-​end» pet store. Like many of them, much of their products are waaaay overpriced. I did buy some expensive dog beds for my dogs (I have 2). The beds were overpriced and the dogs didn’t like them as much until I replaced the cedar chips in center with pillows. So much for those high-​tech eco-​friendly ideas. Just stick with basics.