Massage Center of Bellevue

My Massage therapist was Phomaly (sorry if I misspell it) I was doing prenatal massages because my back was killing me during pregnancy. She was amazing. Not only she provided excellent massage but also was very friendly and always talk with me about my pregnancy and basically calm me down because I was nervous and anxious. My back issues started to improve and I always left relaxed. This place is nice, well kept and always smell nice. The best part of it is that my insurance is covering most of the cost and they have no tip policy. Rooms have heating comfortable massage table and music is very relaxing. I would recommend this place to anyone

My first time coming to Massage Center of Bellevue. Maybe it was an off day for them or I just got a new therapist. One of the WORST massages ever. Pressure was off (too light most of the time after repeatedly asking for more pressure). The air conditioning was blasting and the room was freezing cold. My therapist’s hands were ice cold the whole time as well. I was so uncomfortable from the temperature my muscles were tightening up, I was just about to ask her to stop so I could just leave. She said she couldn’t turn the A/​C off and instead offered to turn the heat on for the table. (the table never really warmed up)
Finally, I smelled this strange food smell from the therapist’s hands. It smelled like red onion, like someone ate a sandwich or something for lunch and didn’t was their hands. I felt so uncomfortable after smelling this in the beginning of our session… she had started on my neck, so that’s how I was sure it was from her hands. How do you handle this situation? I’ve never encountered this before.

Contrary to all the great reviews here, I had a very ok, almost bad, experience at this center.
First, they made me wait almost 10 mins for no apparent reason. Then the massage specialist took me to the massage room and discussed what kind of massage I wanted. But the options were constrained by saying that she will only be focusing on certain areas with pain because it’s going through insurance. I told her that I can pay myself but want a full body massage. She said for that I’ll have to go to the receptionist again and make changes first. The receptionist never told me any of this, neither at the time of taking appointment on the phone nor when I checked-​in there and waited restlessly for 10 mins. I was not even sure whether they scheduled me for a 60-​minute or 90-​minute. Then all of a sudden this surprise.
Being already very late from the scheduled time, I settled for the partial massage which would eventually cover neck, upper back and parts of lower back. Finally the massage started well after 15 mins from the scheduled time and finished 45 mins later, leaving my body in utter dissatisfaction. I had come prepared for a 60, possibly 90, minute massage, but after all these surprises and unsatisfactory experience, I just wanted to leave the place asap.
Apart from the surprises and the reduced timing, the massage quality was also subpar compared to some of the other good massage places in the area. If you’re really looking for a great massage, best to stay away from this place.

Appointment being dropped (always double check before coming in)
I came in to see Breanna for the first time. She was brilliant and time went by so fast because she was so friendly and worked efficiently.
The lady that helped me that day was also very friendly and got me started right away.
However, the only reason why I reviewed it as 3 previously its because other people’s appointment were being dropped and I was one of them. In addition, I was really looking forward to seeing my massage therapist again because my neck is hurting so bad that I wanted to cry.(I was even looking for another place just so I could get seen soon)
Otherwise, when coming in for the second time I saw Sean and he was amazing, so that is why I’m giving this place another chance and gave it a ⁴⁄₅ instead.
Also, I found out that day that their computer system is just blah and that it finally gave out on them and needed an I.T. to fix it.
In conclusion, I still appreciate their work because I feel much better when I leave the place. Just please double check with them prior to coming in just to make sure.
Thank you for reading

I have tried this place twice. The therapists are super friendly and take time to ask what you need or want from the massage. However, both just didn’t work out for me. Not only was the massage just average (or not that great– pressure was off, unsteady pace, too much talking), but also the background music was really strange and not comforting. I have been to both the Bellevue downtown and Bel-​Red location and they both have weird music. Both facilities don’t really have a spa/​massage therapy feel to their environments although the Bel-​Red location has a better reception area. It’s not exactly ideal for relaxation or for pampering…
Their receptionists are prompt but not amazingly warm or friendly. They seemed efficient at making appointments and getting information necessary to have me scheduled. Compared to other spas in the area, I would say the receptionists are great though. They don’t dilly dally or waste your time.
Unfortunately I don’t think I’ll be back anytime soon. I think I gave them a good chance but I expect a more soothing experience for a massage.

Been coming here for the past 5ish months because of the convenience (right below my apartment). I have major neck, back, and shoulder tightness that give me terrible headaches and make it hard for me to sit straight, and this place does a really good job relieving my pain!
If you’re looking for a consistent massage therapist, it can be a challenge. Appointments book up really fast, so to get the same person within a reasonable time frame can be difficult. They really emphasize this fact and encourage people to book weeks in advance. I found that it’s actually nice to try out different people and feel out their unique techniques. I love Breanna, Phomaly, and Zach. Zach was able to find muscles around my armpits that were SO sore. No one has touched on that area before, and I was so surprised at the amount of pain I was feeling when he pushed on it. Afterwards, my entire body felt 100x better. Phomaly and Breanna always do an excellent job pushing out the kinks in my neck and shoulders, and they always pinpoint where I’m most tense.
The center and its rooms are incredibly clean, quiet, and relaxing. The girls at the front desk are always so helpful and kind.
Sadly, I will have to say ‘see you later’ to Massage Center of Bellevue, since I’m relocating to the Bay Area next week, but I hope when I do come back to visit that I’ll be able to get an appointment with Massage Center of Bellevue. They’re truly the best!

I’ve been a regular client for over two years now and I am so thankful to have found this place! For the last 6 months, I’ve been seeing ‘Steve’ and I think he’s the best therapist I’ve ever experienced! He is a true professional ~ and in my 15+ years of going to massage therapists ~ I’ve finally found gold! My range of motion has improved dramatically and he’s responsive to my various aches/​pains/​challenges. Parking is a challenge ~ that’s true, but the experience is well worth the extra time it takes to find a spot! The rooms are clean, quiet, warm and cozy. No salon chatter or distractions. Perfect atmosphere!

The update reflects on the customer service scheduling and availability as it has significantly deteriorated since my last review. Please note, that this excludes and is in no reflection of the massage therapists at this institution.
Customer service:
Calling by phone during their listed hours may require you to make a few calls throughout the day until a scheduler picks up the phone. Or emailing the clinic may have to suffice.
If you do decide to go with the emailing method as a form of communication, please note that it is relatively responsive but suffers a high level of ineptitude. Real case example, when requesting an appointment, if it’s booked for the day, why not offer other days available versus a simply reply of being booked for the day? Or, offer to go the extra stretch and see if the other location can offer something? But in this case, client retention is not needed as business must be healthy for them as it is. However, from a Auto Nation to Massage Envy, places generally offer alternative appointments without you having to ask.
So, in short, I have never been able to make an appointment because nobody picks up the phone there when I’ve called during business hours and the emailing back up plan was also a complete bust.
Be grateful if you can manage to schedule an appointment because good Lord you’re going to work for it!

I think I’m the duke here and I’ve never written a review. My providers are Anja, Phomaly, Venitra and Hederson. They’re all great. I use so many though because sometimes you just need a massage, and given who falls under my insurance plans, availability can be tight, and I’m not going to wait longer than a week or heck a few days for a massage.
Front desk staff has always been fast and friendly. Billing has been easy. I’ve missed a few bills out of laziness and have made my payments without threats to collections. So that’s always appreciated as I’m sure some folks can relate sometimes you just forget about that medical bill you throw in the corner saying «I’ll get to it».
Parking is usually easy, but it has been getting bad since they’re doing so much construction nearby. So I’d recommend showing up early just to find parking (like 5 minutes more than usual).
Since I get massage therapy massages covered by insurance, they tend to be focused on tight spots and a bit tougher than say soothing relaxation massages. They do offer those types of massages, but I’ve never done em. I do appreciate that they explain certain massages to you such as why they would focus on your chest, if it’s your back that’s tight. All my massages have been great, always leave feeling good (and beat up because that’s normal for that type of massage). They work with your comfort level regarding massage pressure.
I highly recommend Massage Center of Bellevue.

I’ve been in here twice and I am addicted. Really high quality service and knowledgable masseuses. I’ve seen both Kelly and Steve and they were both great! Steve finds muscles I didn’t know I had!!! 60 minutes is never enough so with Steve I did 90 minutes… I will likely be back in a week or 2…

Best Message ever! Relaxing environment, great expertise, very professional. Highly rejuvenating as well! Plan to make it a regular stop when I’m in town.

The facilities are clean but the prenatal massage I received was terrible. The therapist was also too chatty.

Most friendly, professional, and talented crew I could have asked for. As a programmer I find myself having a lot of neck and back issues (poor posture, etc) so I figured I’d see if a massage would help. With Danielle’s amazing skill and knowledge, my back turned from a wood plank into proper muscle tissue, and I’m now able to sit and move without pain! She worked really hard to get the knots and tension out and it absolutely paid off, so massive props to her effort!
I’ve been going regularly and they have always maintained a level of radness that keeps me coming back.

Wow. AMAZING!
I’ve been going to Massage Center of Bellevue for a couple of months now, and I’ve seen a few different therapist. All of my sessions have been great, my favorite therapist would be Erin. She just knows how to work her hands, and massages the most knotted and messed up area of my back. It hurts, but it feels soooo good! I always come out the place feeling relaxed and ready to screw up my back again just so I can go back in for more.
Highly recommend! Only downside, parking. It could get pretty busy in the area, and i’ve had to circle the parking lots a few times to finally get parking.

The minute I walked in here I knew I had made a terrible mistake. I needed a good relaxing massage, and this place had an opening after work on the same day I needed one, which should have been my first sign. This place is a Massage Envy in disguise.
The front desk area/​lobby is crunched, with bright lights and the masseuses running in and out to move their cars after completing a massage, as there is only 2 hour parking around the place. A ton of people were leaving when I arrived from a massage so it wasn’t relaxing or calm. Nor was there room for all the people either. Everyone just kind of had to mill about to wait to pay.
This place is typical of some place that hires new masseuses fresh out of school. I think it is probably a bonus for them, but painful for me. My masseuse was pretty new to it, and still hadn’t gotten the technique portion down, so the movements were just awkward and uncoordinated. And very, and I mean very, cold hands. Stick them under some hot water in the sink next time. It wasn’t a bad massage but it wasn’t a good massage either. It wasn’t relaxing or soothing. Usually I sleep like a log after a massage, but my body didn’t seem to even notice.
The music was horrendous, with some kind of choppy guitar playing and some other hideous violin music that lasted the entire hour. Whoever chose it should be forced to sit in a dark room and listen to it for an hour, just like I had to, with nothing else to do. It would send them over the edge in minutes.
For $ 90, it was just blah. I really, and I mean really, wish I had run the minute I walked in here. I’m still totally bummed that I wasted $ 90 and a massage hour on this place.

I decided it was time to take advantage of my insurance and get some much needed massages. I found this place and thought what the hell.
Best decision ever.
Not only do they have perfect after work hours, but the massage I got was WONDERFUL. The bed was warm, it was relaxing, quiet and Adria Davis was amazing. I had never had a deep tissue massage, I was always afraid of the pain, but its hurt sooo good.
I highly recommend this place and I highly recommend Adria Davis as your therapist. ESPECIALLY if you want work done and want to get those knots out.

Pregnant women: you need to come here and you need to see Kathleen. I had my first 60-​minute prenatal massage with her today and before leaving, ended up booking a 90-​minute appointment with her in a few weeks. I simply wanted more. She’s fantastic!
The staff is helpful and sweet and the facility is clean. A block or two off main street in Bellevue and this massage center definitely meets my needs.
I don’t usually book regular and routine appointments when it comes to massages but I think I just found a place which has made me want to…
Great, great massage center!

This place is awesome! I started coming here for weekly prenatal massages about 7 weeks ago. Prior to that, I tried pre-​natal massages at various places including high end spas. Casey, who is my therapist of choice, is a superstar. She always checks in with me at the beginning to see what the focus areas should be for the session and actually listens! She also keeps track of what we worked on the previous week and uses it as a baseline for the new session, which I appreciate. A major plus is that they take insurance here, but quite frankly I would probably come even if I had to pay full price. The décor is nice and clean, but it’s not a spa so set your expectations accordingly.
Great place to get massages, good service and friendly staff.

I’ve been coming here regularly for over 2 years now, and I still love it. Most customers use their insurance (check into using yours, if you haven’t before) and don’t pay the full price. Your massage just becomes the price of your co-​pay (so worth it!), since they have a no tipping policy.
As for the massages, it’s easy to get same-​week appointments, sometimes same-​day. There are 4 massage rooms, it’s more a professional setting, not so spa-​like.
I have my two favorite go-​to therapists, and they are excellent. Everyone else is pretty good too. I’ve recommended this place to so many people already!
They’ve been going through some turnover with receptionists, so some are pretty new, but I haven’t had any issues except for an understaffed desk once in awhile.

I find this place to be really professional and comfortable. I’ve never had a bad massage here and the staff is super friendly.
I found the manager and therapist to be really helpful. The place is clean and generally just gives off good vibes. The no tip policy is also really helpful.