Green Cab Taxi

If I could give zero stars I would! I tried to use this company outside of the Hyatt in Bellevue where they sit waiting for customers. I came to the wrong hotel and needed a quick ride to one 3 miles way. I was refused service because he wanted to wait for a bigger fare?
Please use UBER or LIFT the people are nice and would never do that!

Won’t use it again for going to airport. Will use limo service for all planned trips, reasonable price and much more comfortable compared to this taxi service. Looking forward to try über for these kinds of places for random trips.

Dimo was a great driver. Arrived early, clean cab and he was very nice! We were charged the quoted amount and he even came back to pick us up after the Sounders game. We will definitely request him again on our next trip I to the city. Thanks!

I have been using Green Cab for almost 9 months now. I think I can’t take it anymore. I have been a customer of them on an average of almost twice a week. A couple of them are really good hard working people, but others just spoil everything. The dispatchers usually are very nice.
But most of the time, after the cab arrives, the cab drivers insist heavily on «Cash» only. In fact some drivers totally deny giving you a ride if you don’t have cash on you. They give reasons like «credit card machine doesn’t work», «there is a charge for us if you use credit card» and all bullshit.
I have had a situation before where cab came half an hour late at times. «Couldn’t find the place» or they will wait for you totally somewhere on the main road and not in your area to pick up in spite of them having GPS. So you have to walk all the way there.
Today was the worst. I waived a cab on the road, got in, the cab driver rudely asked me for a flat charge totally overpriced. Since it was overpriced, I told him «no» go by the meter (if it was close to the normal rate, I would have accepted. but this guy was rude and it was 50% overpriced). He said «No, get out of the cab». GET OUT OF THE CAB? WHO THE F DO YOU THINK YOU ARE? CAB 587. I asked him for the information sheet which every cab driver is suppose to display to the customer on the back of the front passenger sheet, he said he didn’t have it. I told him I want to complain, he is like do what you want, my cab no. is 587. So I am doing what I want, I called up the company to complain and here for the review. Got out, waived again, two other cabs from other companies stopped by. Got in, next company took me without meter, but a normal charge.
Not taking Green Cab anymore.
P. S. — Some of them drive like crazy !

COMPLAINT! #532 ARE YOU FUCKING KIDDING ME! INTENTIONAL WRONG TURNS 3 TIME ALL INTO TRAFFIC. HORRIBLE. I was supposed to get in the east side taxi anyways. Stolen fare and international overcharging. Will never recommend this company to a friend. Thieves, I really feel like I got robbed.

My worst cab service EVER! I tried to get a ride from 3 green cabs and non of them offered me a ride because I know they were waiting for those Bellevue to Seatac riders… BS. So I just ended up uberiing it. Save your time, money and take any cab other cab service but Green Cab.

The worst service and rates. Do not get into can 595. He can’t drive and will over charge you. If I could rate them a zero, I would. Never riding again.

The reservation was easy. The person on the phone was so efficient that I wondered if he got my reservation in his system correctly — very different (in a good way) than the conversations I had with 2 other cab companies where I had to repeat everything at least 3 times.
Our driver was On time and friendly. The car was clean, even if it smelled a little — it might just be the cleaning solution or air refresher that didn’t agreed with me. The charge was exactly what the reservation person estimated.

I think this may be one of the worst taxi company’s, If not the worst. We hailed a taxi from the light rail to our hotel and the cab driver got lost. We were using our phones GPS to direct him to our destination. We tried to give it a second shot, we called for a cab to pick us up from a wedding in Issaquah. We were told 30 min for the cab driver to pick us up the driver took an hour instead. Donna the dispatcher was somewhat helpful, but her hands were tied, I guess. When he finally arrived we had to put the address of the hotel into the GPS. His excuse was, «this place was hard to find.» Scary. Next time I will just rent a car.

Driving like a maniac. Ran a stop sign and a red light. 50 mph in our litle town’s residential streets. Nearly missed the on-​ramp; he was in the far right lane when he needed to be far left. Flying down the freeway. Nearly missed the exit because he was in the wrong lane– again. Asks me for directions in spite of his GPS. Never again! First time in all my years of riding in cabs that I didn’t tip the driver.

Responsive, prompt, and friendly. We contacted Johannes for another airport transfer. He texted back immediately. My wife appreciated his consistent, timely replies to our texts. On our outbound trip, we were ready to leave 5 minutes early, and he was already at the curb. For our return trip, our plane was delayed by over half an hour, but he did not abandon us. He was waiting at our pre-​arranged rendezvous point with a smile.

I hailed the cab from the curb. It pulled over. My entourage got in. I told him where we wanted to go. He took us there with the quickness. He was paid the fare + tip.
This is typically how a taxi service should work. The difference between my experience and others who have posted theirs with Green cab is that I have reasonable expectations of companies like this. I know better than to put total faith in a random cab driver that is probably getting paid peanuts and hates his life.

I reserved a taxi using their online form and got a confirmation email. I then called the next day requesting that they pick me up at a different time. They couldn’t find my online reservation but were happy to take a reservation over the phone. When my taxi didn’t show up, I called them again and was told that they again couldn’t find my taxi request and that they can only pick up passengers from the airport. That information, if true, isn’t anywhere I can easily find on their website, and it also doesn’t make sense given they took all my information over the phone when they couldn’t find the online reservation. They had me call a different taxi company instead. Completely incompetent.

If I could give Green Cab negative stars, I would. Based on my recent experience, there’s no way I will EVER give Green Cab a dollar of my business.
Because of the positive reviews here on Unilocal!,and elsewhere, I called Green Cab at 6:15 a.m. to request a 9:15 a.m. ride to SeaTac airport. «No problem,» I was assured. The dispatcher took my phone number so they could call if needed.
9:15 came and went without a sign of the cab or a phone call so, at 9:25, I called Green Cab. «The driver hit heavy traffic on 405,» I was told. Traffic on 405. During rush hour. Gee, who’d have thought? «He’ll be there in just a few minutes,» I was reassured.
Another 20 minutes passed without cab or call. At 9:45, with no sign of the driver, I was in danger of missing my flight, so I threw my bags into my own car and drove away while dialing Green Cab to cancel.
«The driver’s at your house,» the dispatcher said. I could still see my house and saw clearly that no one was there, so either he was stretching the truth or was at the wrong address. Either way, he wasn’t where he needed to be, and was more than a half-​hour late on top of it.
Understand this: even though they had my phone number and even though they knew the cab they’d assigned was running late, THEY DID NOTHING ABOUT IT. They didn’t call me to tell me (I had to call them), nor did they find another cab that was closer and perhaps could have picked me up. UNFORGIVABLY BAD customer service, for which there is no excuse.
If we’ve done business with a company before, had good experiences, and then something goes amiss, we can forgive it because, after all, «stuff happens.» But when it happens the first time you do business with a company — or, more accurately, TRY to do business with them — and they do nothing to try to fix it, it’s a different story.
I understand other people have had great experiences with them but as for me, I am not about to give Green Cab a second chance. They really screwed the pooch on this one.

Dispatcher was very nice and the driver arrived shortly after I called. The issue is he charged me $ 20 to go 3.6 miles and it should have only been $ 10. The driver the took an imprint of my CC and then I realized he was ripping me off! I’ve called the cab company twice now and both times I was told the owner would call me back but that still hasn’t happened.

They dropped us off at a location to go hiking, and then said they couldn’t find us when the time came to pick us back up. It was about a mile from the safeway in NewCastle, there was an address, and a cross street. They left us in the cold, freezing rain for an hour and a half, and eventually just said they couldn’t find us. We called another company, and 15 minutes later, they were right there. I would never use this company again.

Good service. I reserved online and confirm with them the day before to make sure we were in the system. We had them to pick us up at 3:30am to go to the airport and he came by 20 minutes early. Was patiently waiting for us as we wrap up last minute items as we weren’t prepared for the taxi to arrive so early.

I called 3 days in advance to book a Green Cab to the airport and confirmed the morning of with assurances that their cab would be on-​time. I called 5 minutes after the cabbie was supposed to show up with assurances he was ‘in the neighborhood’ and would arrive shortly. After 20 minutes, the Green Cab dispatcher admitted the cabbie was ‘lost’, so I had to scramble to catch another ride to the airport. 40 minutes after our scheduled pick-​up time, the cabbie called to say he arrived. Needless to say, I would have completely missed my flight.