BoConcept Bellevue

It is so hard for me to believe that «real customers» and not management are grading Bo Concept. I moved recently from NYC to Seattle. I bought my media unit from Bo Concept in NYC from Cheimi. We had several months of back and forth discussions on items that I bought that were so uncomfortable, my husband fell off the bed several times. this item was the pull out one that turned into a «hard rock» bed. The catch is you need the topper which is an extra several hundred dollars, so we decided to buy IKEA beds instead.
Since I had a credit I decided to buy the Bo concept Lugano media unit. 10 weeks later living in lovely Ballard, I receive a call from the shipping company delighted to tell me my console has arrived. As I opened up the door in excited anticipation of my new console the delivery man said… you probably are not going to take this piece. it is damaged with scratches, chips, and broken parts. He and I shot some pictures and he was on his way. By the way, Bo Concept charged me $ 600 just in delivery fees from NYC. Yes, Bo concept in Seattle is a different franchise so of course they would not consider I obtain credit from them. I decided to keep the damaged media unit until they would replace it.
I called the NYC store and spoke to Giovanni since my initial saleswoman «Chiemi» left. Giovanni told me how sorry he was and that I need to call customer service in the morning. I called customer service who told me «they will look into this». Lisa from the Seattle store drove to my apartment (on her day off as she gladly reiterated several times) to see the scratches and broken parts. She called me Basically there is nothing Seattle could do but they could send out a man to put the piece together for another $ 150. PLEASE remember there was no mention of replacing the unit or discussing a plan on how to remedy the situation.
I used my own handyman and found that several parts were missing. including the legs, the stand and the sheer chips/​scratches and holes.
PLEASE DO NOT EVER shop at BO Concept Go to IKEA the quality is superior and they give you white glove service.
I am not sure if Bo Concept in NYC will ever pay me back for the $ 600 delivery fee of the damaged item. Apparently there is no boss at this company for me to speak with. I now have a chipped 2 piece white bench from Bo Concept that cost me well over $ 1200!!!
Incredibly shocked!!!

It seems all the one star ratings are gone, not sure how this happened.
The furniture quality from BoConcept are not really as they branded. Most of the furniture are made in China. The return policy is very strict, 40% restocking fee for everything you purchase, and they don’t tell you this in advance. The normal industrial standard is 10−15%.
Not recommended.

Huge thanks to Lisa from Bo Concept for braving the Seattle traffic and driving in from Bellevue to replace a lampshade that broke due to a defective part. The Bo Concept staff were incredibly responsive and saved the day by ordering a replacement part from Denmark, getting it shipped to the Bellevue store, and then making a house call to ensure we had everything we needed. This kind of customer service is hard to find and priceless. Thank you, Lisa!!!

Gorgeous store but with fewer offerings than nearby furniture stores. Won’t keep me from coming back or shopping here, but just be aware that this store isn’t very large and may not have all the items you have your heart set on looking at.
Prices are reasonable and furniture is sort of classic modern. Classic in the sense that the pieces are sort of timeless and will be in style for years to come, and modern in the clean, simple lines and materials used. Lots of metal, wood, marble, wool, etc. Really loved the sofas and the textiles.

Beautiful merchandise! And Amanda is so talented! Thank you!

What is BoConcept? Well, it’s a Danish-​designed and manufacture of contemporary modern furniture. In my opinion, for a furniture showroom in Downtown Bellevue, this place is place is pretty large. Probably somewhere around 10,000 square feet of showroom space. This place does use the show room floor efficiently for displaying plenty of furniture pieces, while still maintaining openness between the individual sectors.
A while back, I was on a furniture hunt to start adding stuff to my house — first of all was finding what type of furniture that I like. Once my friend and I determined that I like contemporary modern furniture — for its elegant simplicity and straight lines, the next item was to find a furniture store that catered to my tastes. After a few weeks of looking around, I finally found BoConcept.
When my friend and I started to peruse this store, we were greeted by Julie — she is wonderful to work with. She recognized immediately that we were the type of people where we’re pretty independent when conducting research. After greetings us and talking for a moment, she left us alone to do our research. She did check on us, in what seemed to be every 20 minutes or so? That interval is fine for me, and we were having fun looking around the store.
So we just ran the gauntlet of the entire store trying out all of the showroom pieces, opening various drawers, doors, or covers. Sitting on every single couch cushion, bed, chair, stool and busting out the measuring tape, tablet computer, floor diagrams, pens, engineering paper, calculator, etc, to study each furniture piece in detail, and see how it would work my house, and checking for ergonomics of each furniture piece.
After making my selection of furniture, I proceeded to seek Julie out and place an order. The ordering process is pretty efficient, just enter in part numbers, delivery address, and submit a payment. Payments can be accepted partially (two parts?) or one-​time payment. I opted for one-​time payment because I want it done and over with.
As the furniture is custom built, it does take some time for the furniture to be delivered, typically about a month or maybe a bit longer. The production time is of no consequence to me, as I’m not in any hurry to get it. As the delivery date draws closer, Julie sends me an email reminder, which is nice.
During the delivery process, couldn’t be any easier. I receive a call from the delivery staff, confirm a date, be at my house on the agreed time, and they drop off my stuff, assembled and ready for use. The delivery crew is punctual with their deliveries, and I’m happy with their staff.
A wonderful experience to be purchasing furniture from BoConcept, I will be back in the future for more furniture.

Such sleek furniture and kick ass parties!!!

Walked in to BoConcept, just to check it out. Was greeted by Lisa and shown around the showroom. Lisa made great recommendations for our home including a 3D design layout. We purchased items from their floor model sale. After going through the design process with Lisa we realized that the «contemporary modern style» of BoConcept just wasn’t us. She was very understanding and appreciative of the business we did do with them.
For cool trendy minimal style, with panache, I highly recommend BoConcept. Ask for Lisa, she is easy to work with and has fun, creative design recommendations.

Months ago, I went to the BoConcept in Seattle. Well, when the BoConcept in Bellevue opened, I decided to check it out and see if they had anything new.
Almost instantly, one of the salespeople there, Brady, recognized me from my visit to the Seattle store. Amazing! We started talking, and then he offered to come up with some ideas for my place. The next day, I received an email from him, stating that he finished mocking up a floor plan.
I was extremely impressed! He did a great job of listening to my concerns, my wants, and my vision for my place, and he incorporated everything into the floor plan. I’m definitely going to use most of his suggestions.
If you like über modern furniture, this is the place to go. Make sure you’re ready to spend money, though, because their stuff is pricey.