Steak ‘n Shake

We went here after an event and the wait times were TERRRIBBBLLLEEE! The food was WAY too greasy for. I was infuriated!

Bad food bad services dirty floors dirty kitchen area dirty tables ignorant management. I don’t see how this place is still open. The company needs to fire everyone close for a few days clean it up and start over!

Worst Steak N Shake my husband and I have ever been to. But that’s not saying very much because almost all of them have been pretty bad. But this one takes the cake. We were seated quickly, no complaint there. Then it was all downhill from there. The waitress acted like she had zero clue what she was doing. To start off, we weren’t given silverware. Two of the friends that were with us ordered a cherry limeade and she didn’t even know that was a drink on the menu. One of those same friends was given the wrong milkshake completely. 3 of the 5 orders at our table were wrong. My turkey club sandwich didn’t even have bacon on it. I asked the waitress why it wasn’t put on there and she told me that the turkey club didn’t come with bacon. I disagreed and showed her the picture of the sandwich on the menu. Then she had the nerve to ask me if I wanted the bacon on it. Then two of the burgers were on the wrong plates of the other orders. My husband was going to order a milkshake but decided not to because we didn’t want to deal with the waitress any longer. It was ridiculous and very sad. Never going back.

I went to this Steak ‘n Shake after a long day of traveling. It was 1am going through the drive through and the first thing I noticed was the filthy drive through windows. There was nothing else open that I could see because if there had been I would’ve left. The food we ordered was horrible… It was old hard hamburger buns, over cooked beef, we asked for NO tomatoes and guess what we got tomatoes, we paid for salt/​pepper fries got cold plain fries, undercooked onion rings. By the looks of the other reviews this type of service has continued and it probably is irrelevant to the company to fix these issues. If you have a choice don’t go there or you will be writing this same type of review.

Little bit better service not having to wait as long for a meal. Took a long time for the waitress to get back and check with us as we were missing silverware. All in all it was a better experience than last time.

Worst Steak and Shake I’ve ever been to, stay away. Food is poorly made, greasy. Fries not fresh, service is horrible.

best steak n shake around drive thru is a bit slow. but it’s ade to order fresh. great burgers shakes new 4 dollar combos it’s a great place cleaner than fairview that’s for sure def worth the money

Steak ‘n Shake in the St Louis metro area is a disaster of a chain. Great food is possible, but it’s always a roll of the dice. I’ve had friendly, and competent service, but it seems to be more of a rarity as of late. The app is great for ordering, when it works right. Please Steak ‘n Shake get your act together.

Service was fine and food was below average for steak and shake. I was appalled by how filthy this place is, I cannot believe this place is allowed to operate. The floor was slick from what seemed like grease build up and looked like it hadn’t been cleaned in years. The worst part was the kitchen; if I would have seen it when first walked in we would have left. I’m very concerned that someone could get very sick.

They messed up our order and gave us burgers with nothing but the meat and the bun, my husbands shake was lacking in the mix ins and my shake had much too many. I prefer the steak n shake in o fallon much more. It is farther away but well worth the drive

The only place with worse service than this is the Steak and Shake in Fairview.
A V O I D!!!

Wish I could give zero stars. Manager seated us thats as far as it got. We sat there for 10 min and no one came to our table as the servers in back were arguing who was «working like a slave».

I understand the DT being slow, but slowness of this location starts at the drive up order point.
my nephew wanted lunch. I spent 10 minutes in line and i was the only one. his food was super hot and fresh.
i have not been on the inside in forever so, i can not comment on the service inside.