This location is a true outlet — no returns, no exchanges. I didn’t learn that until after my first purchase, but luckily the shoes I bought were the right size and in good shape. I am not in the target market for DTC, so a lot of their items aren’t quite worth the cost for me(even when deeply discounted they run a pretty penny). That’s not to say they don’t have some amazing deals, though — our most recent visit presented women’s jeans for $ 5. They were cleaned out of several sizes when we rolled in on a Sunday afternoon, and who could blame them at that price? The shoes I had purchased at about $ 70 dollars(leather all-weather booties with thick soles and arch support), marked down from $ 130, were only $ 40 on this trip. I debated buying a second pair, but the ones left in my size were pretty beat up and the same color I already had. They had a dig-and-save situation happening in the back of the men’s section with $ 5 used fire hose pants — apparently their retail items have a lifetime guarantee, so buyers can return their torn/stained/worn pants for a new pair(thus explaining the high prices). My gent was able to get four pairs of work pants for $ 20 — new that’d have run him $ 260. We repaired the holes with iron-on patches and while they aren’t pretty, they’ll do just fine for working outside in the snow and slush. Some items are priced totally wacky — nearly 30 bucks for a single pair of boxer briefs? Really? TMI but that’s more than I pay for my fancy lady pants. From their website they appear to sell like hotcakes, though, so what do I know? It just seems high for an outlet. Inspect your items and try them on before you check out and you’ll be good to go — just make sure you’re in 100% before you fork over the cash. For bigger investments it might be worth paying the retail price as an insurance policy if there’s not a huge price differential at the outlet store — if it doesn’t hold up the way you thought, you have some options.
Tiki S.
Tu valoración: 2 Saint Bernard, LA
Good little outlet store with deep discounts on return merch from the regular store & catalog warehouse. Even the tags are marked with reason for return or discount. Small selection compared to regular store, but usually 50%(or more) off $$$ retail. Keep in mind — the«no return or exchange» policy is EXTREMELY enforced. Bought rain jacket for $ 49(reduced from $ 119) in wrong size by mistake, went back into the store just 2 minutes after walking to the car. Too bad — ABSOLUTELYNOEXCHANGES!!! Needed it & liked it, so bought the correct size. Guess some friend will be getting a rain gear gift in the near future. **make sure you triple-check everything before getting near the checkout…
Tab H.
Tu valoración: 1 Glendale, AZ
I had nothing but trouble ordering stuff. Once they sent my items to the billing address instead of the shipping address I gave the person on the phone 4TIMES. the second time the things I got weren’t what I ordered. The third time I ordered Buck Naked underwear they had on sale in an Email but it neglected to tell you that it was the nylon version, I have the cotton version, and the nylon underwear feel like junk. I will never order anything from them again.
Rowan C.
Tu valoración: 4 Mount Horeb, WI
Perfect stop for a gift or something for yourself. $ 5 flannel? I’m in! While some items are heavily discounted, there are a couple items closer to full price. There’s some bargain bins with some digging involved to make sure your slippers match up. Depending on when you stop in you might find a great pair of work boots, leather belts, shirts, winter hats and more. Worth the stop.