Computer & Smartphone Repair

DON’T WASTE YOUR MONEY OR TIME!
I brought my iPhone 5S to get my cracked screen fixed. He said he can do it so I said ok. 30 mins. later I look at the phone and notice that the quality of the screen sucks (pixel density and brightness) and that its unresponsive.
I went immediately back to him to show it to him and he checked it out and gave it back and said he saw nothing wrong. I asked what’s the warranty (30days) and came back the next day.
I told him the problems persisted and he went and changed the screen. He said it would take 30 mins… 2 hours standing later… I get my iPhone back. He said he tried like 10 screens checking the quality (Does that mean that all 10 screens are garbage? Why did you need to try more than 1 screen? What kind of quality do you use?) When I got the phone back the sides of the screen was flickering. He went back and changed it to a black front panel (I have a white iPhone) because he just received a new shipment and its a temporary screen until he gets more white screens.
He gave it back to me and its still flickering! (Did he just mess up my iPhone!!!) Now I have the phone and guess what??? I can’t make calls!
I’m sooooo pissed off right now! I’m making a complaint about this business. It’s not right!
WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD!

This was a great experience. Bailed me out of a broken screen, Fast professional and reasonable.

I went there for a data recovery and the guy said he’ll take a look at it and didn’t say anything about pricing at all. The guy calls me saying he wasn’t able to recover the files and said I can come pick it up and didn’t mention anything about pricing. Once I got there he gave me the computer and said its $ 20 to just do a diagnostics; to look at it. And I told him he didn’t say anything to me about $ 20 and points to a 81÷2×11 piece of paper stating a $ 20 charge. And the place couldn’t get anything done. I went to another place called AlphauraX located in New Hyde Park. He didn’t charge me to look at it and they were ABLE to recover all my files. The guy there definitely knew what he was doing and talking about. And he gave me 20% off the purchase and that promotion is there till the end of this year. It was a bit more money than I expected but he was able to recover files after this guy at Computer Phone Repair told me I wasn’t able to recover it at all. I do not recommend Computer Phone Repair at all. I’m a very satisfied customer of AlphauraX and I definitely recommend that place. Spend the extra money there for quality work and knowledge staff. Also repair phone prices are much cheaper at AlphauraX.

I bought my Asus Eee pc in for a motherboard replacement. it took them about two weeks. which was fine by me. Two weeks later the tech called and said I can pick it up its ready. i was going out of town so I wouldn’t be able to get it til the following Tuesday. It turned out I was able to pick it up on the Monday. When I came in to pick it up. The tech had to assemble it. ok fine.didn’t seem to take long. I paid for it and walked out. i realized when I got home that that the computer didn’t work at All. Also realized the power cord is different, not the same cord. I ended up giving it back to them cause the tech had no clue as to why it wasn’t working. He said it worked a few minutes before he gave it to me the previous day. i told him about the cord and he looked at me like I had 3 heads… fine! It works, but it would have been nice to have all original items together as it should be. I finally got it back and didn’t leave the store without checking if it worked or not. it does work. GOOD! Also realized I had a different power cord then the previous day. ok whatever! The computer works but it’s 10x slower. plus the battery is shot! If you can’t keep the power cords together with the original unit. how could I trust that the original parts of the computer haven’t been interchanged with another. I’ll cut my losses but these guys are a bunch of crooks and clueless idiots. i hope one of you guys are reading this cause your business is an absolute joke. i can’t wait til you go out of business.
So if you want to be tricked and told complete bull and have your computer with different parts then by all means come to this location. These guys will surely screw up your computer…