John’s Xpress Lube

Came in to get my tires rotated and balanced, John gave me a great price and seemed like a pretty honest man. I was in and out in a little under 30 minutes.

IF YOU’RE A WOMAN, DON’T COME HERE UNLESS YOU WANT TO BE TREATED LIKE AN IDIOT BECAUSE OF YOUR GENDER AND NO OTHER REASON. I’d give them no stars if I could.
I was the second owner on a 1997 BMW 540i. I kept that car in cherry condition, inside and out, for almost 20 years and had more than one mechanic tell me it was in better shape than cars 10 years newer. I never missed an oil change or other service; immediately noticed if things sounded, looked or felt different; asked questions and made sure I understood the answers. In other words, I’m an intelligent, responsible 46 year old grown woman who knows how to take care of her own car. When I moved to Houston in Jan 2015, I started coming here for lube, oil and filter changes based on the good Unilocal reviews and had good experiences with John’s sons. When I needed a new battery, I came here instead of my regular mechanic because it was a simple thing, their past service had been fast, their location was convenient and they provided shuttle services.
All was well and good until one Wednesday night when my «Check Engine» light came on during my drive home from work. THE NEXT MORNING I drove it straight to John’s Xpress Lube (without delay) since my normal mechanic couldn’t fit me in on such short notice. I left the car with John but when he hadn’t called by day’s end, *I* was forced into calling HIM to get his diagnosis but all John would say was, «It’s dead.» He refused to tell me why or give any more details. Granted, it’s a very old car, but he clearly expected me to throw in the towel with zero explanation. The only thing he WAS clear about was blaming me for ruining the engine because there didn’t appear to be enough oil in it. His words and tone were extremely abrupt and condescending. Then he CHARGED me for his worthless diagnosis. Since he spent time on it, I didn’t object to paying for that time, but I did object to paying for a diagnosis and not getting one. So apparently his (female) customers pay for insults.
Unsatisfied with his no-​explanation explanation, I paid to have it towed to another mechanic (this one recommended by a friend) who told me very quickly that the timing chain had broken, pieces had fallen into the oil pan, which in turn clogged the system and starved the engine of oil. From there, it was a quick downward slide into busted pistons so if I still wanted to drive the car, it would need an entirely new engine. He also said there was absolutely nothing I could’ve done to prevent or predict that, other than proactively replace the timing chain, which I surely would’ve done if my previous mechanic had suggested it — which he never did. Even though I ended up salvaging the BMW, I was more than happy to pay for towing and for a second mechanic to give me an actual diagnosis.
Long story short, I have a long track record of taking good care of my vehicles and my last car problem was NOT due to negligence. But John from John’s Xpress Lube charged me for a diagnosis he didn’t bother to actually conduct, or share the results of; AND instead leapt to the conclusion I’m a stupid woman so the engine failure was MY fault; AND I was too stupid to understand or deserve an explanation; AND I was so stupid I wouldn’t care or notice I was paying him for nothing. Needless to say, I would do my own repairs before coming to this shop again. DON’T COME HERE. JOHN IS AN OLD, RUDE, CHAUVINIST PIG — THE ABSOLUTE WORST MECHANIC I’VE EVER DEALT WITH IN 30 YEARS!!!

I needed a inspection n oil change only had 1hr to do it… I went here cause of Unilocal reviews… they r amazing they did all that in less than 20 mins… and the gentleman was real nice an explain everything he was doing to the truck… I give it 2 thumbs up…

I needed my vehicle inspected before meeting a friend for lunch. I perused reviews on Unilocal of service locations in the area. This place stood out. The reviews do not lie. Even though the parking lot was packed I was finished in 5 minutes. I beat my friend to lunch! I’m curious about their car detail service so I will return!

Came in for an oil change on my truck today. Super quick and straightforward — just the way I like it for car maintenance. Way better and cheaper than Jiffy Lube (where I used to go) from the customer service down to the price. Will be bringing my car here from now on.

I have been to John’s Xpress Lube twice now and both experiences have been great. The first time, it was a rather busy day for them. The waiting room was packed; people were standing along the sides of the room. I needed a full service oil change on my Honda Civic. I was in and out in about a half hour, which is great, because I’m used to waiting over an hour at Jiffy Lube on a slow day… Anyway, I went back a few days ago for the same service on my F-​150. There were two or three of us there at the time (it was early on a Monday. About 8 am), and I was in and out in 15 minutes. I brought a book to read and barely had time to start it when I was told my truck was finished. I went to get in my truck as they were finishing vacuuming the front floor boards (which I greatly appreciate. With two dogs, there is hair everywhere.), and I was on my way. Both visits, I expected to pay at least $ 50, but I ended up paying no more than $ 30! For the great service and quick turnaround, you can’t beat John’s.

We have been taking our cars for maintenance and repair to John’s Xpress Lube for several years. I cannot say enough good things about this shop. They treat you like you are a member of their family, and go out of their way to help you if your car breaks down. Their body shop does superb work for a reasonable price, and we have always been pleased with the end results. They are honest and have a large and loyal customer base.

Took my Bentley Continental GT for an oil change and I was very Happy with their service, They ordered OIL and Filter straight from the Bentley dealership. Good and fast service and they use genuine parts straight from the dealership, If you have a high end vehicle this place is perfect for all your service needs.

Very quick, easy and convenient for an oil change, etc. Definitely would go back.

Super fast!!! Ten minutes start to finish, with oil, filter, fluids, tires, and vacuuming done! All for $ 30! Super friendly staff too, decent waiting room, not that you’ll be in it long, and a gorgeous clean bathroom!

Found this shop on Unilocal and I am very happy that I chose to go here. Friendly staff and excellent service! Clean and accommodating lobby/​waiting area. Went in for an oil change and was out the door in 20 minutes! They even vacuumed the floor mats (which I thought was a nice touch). Overall very happy with my visit and will be returning next time I need to get my oil changed.

I found this place on Unilocal near my job because I needed to get an over due oil change. I called to ask for a price estimate and the gentleman over the phone was kind to help. I let him know I will be coming in around lunch time and he informed they do not take appointments and oil changes usually take about 10 minutes.
So I arrived around 12:10pm Monday afternoon and I was out of there in about minutes. Stephen checked me out and I was on my way. It’s a great business reps make you feel like you’re family. I will defnmitely be back!

There is no better place to get car work done! They are very honest, and always quick and good quality work. If you live in Houston, and need car help, go to John’s!

Awesome place– takes care of all needs with a very fair price. Honors warranty– no questions asked.
I only take my cars here!

Brought my truck in because the A/​C wasn’t blowing as cold as it should. I was greeted out front by a mechanic and they brought the truck around back and got to work right away.
While waiting, I was able to speak to a service tech about the work they were doing with my truck. Every interaction we had throughout the service was informative and pleasant.
Less than two hours later they returned my truck to me with ice cold A/​C and a power steering system flush (which I had separately requested). They charged me only for the exact amount of time they spent working on the A/​C and a flat rate for the power steering flush, which we had previously agreed upon. There were no trumped up charges for materials, shop fees, etc.
I’ll be returning to this shop if I need further service.

My dashboard light didn’t work after last weekend’s heavy rain, so I came back again (very soon). This time, it was only 5 minutes waiting time (with $ 15)!!! I am not sure how they can do that so quick since it never happened to me at anywhere else, regardless what my car problem was. I was going to play candy crush while waiting (without guilty feeling) but all I got is opened the game and closed it… :) The owner John nicely greeted me when I was leaving and expressed his appreciation for my business (just like what he did last time). I enjoyed the personal customer-​service provider relationship/​experiences! I feel so welcomed and appreciated!
When I was there, I overheard John’s conversation with another customer, who said she drove all the way down to there from memorial because she moved out of this neighborhood. What a loyalty customer, which indicates the quality of services here provided (I assume). I am impressed!

Stopped in with his truck, although it was busy at 7:30 am, we were able to drop off his truck.
The engine light had turned on and truck was getting hesitating when it was driven.
I received an update a couple of hours. The truck had a few parts replaced and would be ready in the afternoon. After 2:30pm they called me and said truck was ready. We stopped in after 5pm and truck sounds better.
Service was good, gave me details on what caused the issue, and did save some money. There is limited parking during the day. They offer drop off service to work.

This is our third time coming here for an oil change. They’re quick, honest and won’t ever try to sell you anything you don’t need. We ran into this place by reading all of the great reviews on Unilocal and decided to try it. It beats the last place we were used to going to get our oil changes, by miles!
Being female, I always worry when I walk into auto shops; whether it be just a simple oil change or something more challenging, like replacing a gasket. Luckily, all of my worries are out the door as soon as I walk into this place of business. I think they also give you a ride home, if your vehicle needs to stay there a day or two for repairs. We haven’t needed anything major done to our cars yet (crosses fingers!) so we can’t comment on those specifically.
I like supporting locally owned businesses, and we live close by, so we will be coming here for all of our auto needs from now on.

Just moved here from MN and found this place on Unilocal.I passed a lot of other oil change places on my way there from my apartment, but after reading other reviews on this place, I knew I wanted to check it out.
It was a wonderful, quick, affordable experience. Very friendly, caring workers! I’ll be back :)

They are very fast and I appreciated that they had no problem with me coming in an inspection and for the «14 point service» 10 minutes before closing. They even let me see my air filter to make my own decision if I wanted it replaced or not.
Unfortunately, they didn’t do everything on the 14 pt service as someone else commented (e.g. Vacuum the interior). I thought they forgot because they were about to close but when I checked the itemized receipt they listed that as «completed.»
Super fast, but maybe a little too fast?